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July 2024 by Brandon Burd
I'm fairly certain most of these reviews belong under Precision Auto Care.
I went in for new brake pads and rotors. I needed my oil changed and tires rotated as well. I was never given a quote or estimate for parts and labor but I expected around $100 for oil and tires and $400-500 was for front brakes after having my rear brakes replaced two years prior. I was also never asked what kind of oil I preferred.
A few hours after I'd dropped off my car, I called and found out there were a few other "issues" with my vehicle. I asked for the total estimate and it was over $1900. I asked the receptionist to hold off on any further service.
When I arrived, I was charged over $1000 for new brakes, an oil change, and a tire rotation. I drive a Hyundai Elantra which will run just fine on conventional oil, has small tires that are very easy to rotate and do not need any special type of brakes. I will be taking my vehicle to another mechanic to verify the additional $900 in service that they claimed was needed but I'm fairly certain to is all complete nonsense.
These prices and the resulting service are criminal. Please save the headache and your money and go elsewhere.
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June 2024 by PolarPanda
Came in late in the day with an engine misfire. These guys got the car in asap, diagnosed it, and fixed it all within an hour before they closed to that I could get back on the road. This place has great customer service and truly cares about your safety and getting you on your way. Couldn’t recommend them more.
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May 2024 by Fadi BouSamra
Alex and his team do a great job! I highly recommend making Precision Autohaus your only care care place!
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May 2024 by Chris Holmes
These guys are at the top of their game. I wouldn't trust anyone else to work on my German vehicles.
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January 2024 by Shannon Morford
I had a vehicle towed to this shop the Tuesday before Thanksgiving. I called them 6 times to check on the status of the repair to be told they would let me know something soon each time. After 11 days they called me to tell me they couldn’t help me and I needed to take it somewhere else. I rented a car for 2 weeks costing almost $800 so my wife would have transportation during this time. I arranged for it to be towed to another shop 30 miles away 14 days after I left it there. They called me today to request payment for approximately $200 for their diagnostic test. I strongly recommend you seek assistance from ANY other shop if you’re looking for help with your car care needs. Merry Christmas!
Update: after having the car looked at by another shop, the car is fixed and the problem wasn’t the transmission which your shop misdiagnosed. Glad I didn’t authorize you guys to replace your misdiagnosed repair.
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December 2023 by Alaina Rollins
Alex and his team are absolutely the best! My experience was wonderful from start to finish. Happy to have them do my future services on my vehicle.
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December 2023 by Rollins Tool
Best place and best prices in town for quality work!
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December 2023 by Chris O'Brien
Have a VW Tiguan. Went in for an oil change thinking they knew German cars. Walked out with a $200+ hole in my account. Pretty big ripoff.
If you’ve got a luxury car and money to burn, this is your place. My mistake on not doing my research.
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August 2023 by Brynn Allen
Amazing staff, each of them helped me out so much for my situation of mice getting into my ac filter while driving cross country. They fit me in within 15 minutes and kept me updated on every detail. Highly recommend!
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August 2023 by Isabella Prince
This place is a scam. I told them to give me a quote before they did anything to my car and they charged me $300 just to diagnose a problem that should’ve cost $60. Do not trust them or leave your car here because they will rip you off.
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August 2023 by LouAnne Mealman
They are wonderful people and will take great care of you. They have been around a long time and are very good at what they do. Definitely see if they can help you!
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August 2023 by Suzanne B.
My older, but recently purchased BMW needed assistance and I am so grateful to discover Alex, Chris, and Ms. Teisha at Precision Auto Haus. My SUV drove like a different vehicle when Chris completed his work. There were challenges and Chris and Alex resolved them with great skill and super quality work. There were scheduling issues on my part and Teisha handled everything beautifully. So smooth. My daughter and I drove around Ga-Ga bc the BMR'r drove like a new car. I could not have asked for anything finer. Many thanks to Precision for great work!
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July 2023 by Paul L.
They fixed several problems on my 200,000 mile Mercedes that two other shops could not fix or would not touch. I was at a point where I was considering selling or trading in my beloved Merc for close to nothing but these guys gave it new life.
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July 2023 by David Krenz
They said my car would be ready in a few hours. Called 4 hours later they said it would be ready in about an hour. 4:45PM I call again, no answer, turns out they decided to lock my car up overnight and close without telling me. I walked home. Next day I give them heads up I was coming to pick up the car. I show up, they say 5 minutes left to go, I wait 15 minutes and then the receptionist walks away and so do I, without my car, again. Hours later I get a call that it’s finally ready. Thanks for all the wasted time and for never being honest with me.
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July 2023 by David K.
They said my car would be ready in a few hours. Called 4 hours later they said it would be ready in about an hour. 4:45PM I call again, no answer, turns out they decided to lock my car up overnight and close without telling me. I walked home. Next day I give them heads up I was coming to pick up the car. I show up, they say 5 minutes left to go, I wait 15 minutes and then the receptionist walks away and so do I, without my car, again. Hours later I get a call that it's finally ready. Thanks for all the wasted time and for never being honest with me.
