-
June 2024 by Erin Lane
This company sets the gold standard for customer service. They have the most helpful, patient staff. When I have a technical issue they walk me through it and don't make you feel less than. I have used their strobes and remotes for years and always happy to support this business. Thank you!
-
June 2024 by Lily McGregor
The very best around
-
April 2024 by Flavio Barros
I am replacing all my Paul C Buff units with a different brand because their after-sales service is the worst I have ever encountered. Do not expect to receive repaired units any faster than four weeks, the processing / repairing time is extremely slow. I was recently informed that they are unable to provide a quote to repair two units until they are repaired in full (?!?!?!?!?!?!), which does not make any sense.
I'm very disappointed.
-
April 2024 by Miami Family Photos
Customer Service is 100%
-
August 2023 by Bam B.
Everything you might need! High quality, good prices. I'm still using gear from them I bought years ago!
-
July 2023 by Kristine Davis
The folks at Paul C. Buff are awesome. The quality of their lighting products are amazing. The customer service they provide is 10/10! I highly recommend shopping there.
-
July 2023 by Roberta Warmbier
Do not apply for work here. Just don't. Only about 4 employees there worth knowing and a pleasure to work with. The rest... don't tell them anything and grow eyes in the back of your head.
-
January 2023 by Eric Owens
Equipment is great….shipping is a racket though. Got 3 shipping covers for my lights….they don’t weigh more than a pound….charged $31 for regular shipping. Make that make sense
-
November 2022 by John Cross
Very helpful staff
-
November 2022 by Chris
Professional lights are worth the drive!
-
November 2022 by Enrique Ricabal
BE AWARE!!!! Horrible Customer Service, All shipping and returns will be PAID by you and you will only learn about this when you have to return something. The alleged "60 days return policy" does NOT tell you, that you will be covering all that. back and they will take whatever they paid to send the item to you. Hope this helps.
-
September 2022 by Ryan Sims Photography
Best customer service & friendly staff ever! Love the lighting equipment & have used them for years! Always satisfied with the level of professionalism & quality of products.
-
September 2022 by Leila Hale
can I just say I am very impressed with the customer service!! outstanding!!! I had a faulty flash tube, it was still under warranty and they sent out a replacement immediately as well as gave me helpful tips. I use the alienbees400 system and love it. thank you very much!!
-
July 2022 by Tavon .Walker
I’ve been using Paul c buff for over a decade and I’ve never had a problem with any of my gear everything still works like new
-
June 2022 by Ebony M.
I bought 2 lights from here one light, worked while the other light blew up and shorted the breakers at the on site location I was shooting. I am a small business owner and it was very upsetting to have this happen and quite terrifying. So I called twice to resolve this and the people on the phone were quite rude and tried to tell me repeatedly that I would have to pay for the repair once I told them the item was still under warranty they insisted that their still might be a charge. I went ahead and sent it back to them and they returned the light to me. And the same thing happened again. I am so upset at this point I want to throw it away. over $1200 I products and 1/2 of it useless. Long story short Unrealible.
