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July 2023 by Kristine Davis
The folks at Paul C. Buff are awesome. The quality of their lighting products are amazing. The customer service they provide is 10/10! I highly recommend shopping there.
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July 2023 by Roberta Warmbier
Do not apply for work here. Just don't. Only about 4 employees there worth knowing and a pleasure to work with. The rest... don't tell them anything and grow eyes in the back of your head.
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January 2023 by Eric Owens
Equipment is great….shipping is a racket though. Got 3 shipping covers for my lights….they don’t weigh more than a pound….charged $31 for regular shipping. Make that make sense
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November 2022 by Enrique Ricabal
BE AWARE!!!! Horrible Customer Service, All shipping and returns will be PAID by you and you will only learn about this when you have to return something. The alleged "60 days return policy" does NOT tell you, that you will be covering all that. back and they will take whatever they paid to send the item to you. Hope this helps.
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September 2022 by Ryan Sims Photography
Best customer service & friendly staff ever! Love the lighting equipment & have used them for years! Always satisfied with the level of professionalism & quality of products.
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September 2022 by Leila Hale
can I just say I am very impressed with the customer service!! outstanding!!! I had a faulty flash tube, it was still under warranty and they sent out a replacement immediately as well as gave me helpful tips. I use the alienbees400 system and love it. thank you very much!!
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July 2022 by Tavon .Walker
I’ve been using Paul c buff for over a decade and I’ve never had a problem with any of my gear everything still works like new
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June 2022 by Ebony M.
I bought 2 lights from here one light, worked while the other light blew up and shorted the breakers at the on site location I was shooting. I am a small business owner and it was very upsetting to have this happen and quite terrifying. So I called twice to resolve this and the people on the phone were quite rude and tried to tell me repeatedly that I would have to pay for the repair once I told them the item was still under warranty they insisted that their still might be a charge. I went ahead and sent it back to them and they returned the light to me. And the same thing happened again. I am so upset at this point I want to throw it away. over $1200 I products and 1/2 of it useless. Long story short Unrealible.
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March 2022 by Melissa Baines
I just can't say enough good things about this company and their products! The absolute best customer service! They go above and beyond! Love Love Love my Einstein light!!!! I plan on getting a few more after my husband retires from the military, we live some where for more than 4 years, and I can open a studio. I attached a newborn image, headshot, and a fun kid pic I did recently with my light.
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March 2022 by Ana Maria Rico
I’ve spend thousands of dollars on Paul c. I love their lights they are affordable but it’s extremely infuriating when you have 2 items in your card, one of them is 40$ and you have to pay 20$ and more for shipping. They should really do something about shipping it’s such a rip off paying half the price of your item just on shipping. Placed an order recently and now debating if I switch to a different light with BH. Very sad
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February 2022 by Cassie Tebo
Love these products! Amazing customer service!
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February 2022 by Ebony McGhee
Completely disappointed. the brand new digebee blew up while on set and blew out the breakers during a very important photoshoot for my company. It was embarrassing seeing how we were raving about using them for this shoot. Not worth the money. I have and, and have used more reliable lighting that cost 1/4 of the money and work for years without the slightest inconvenience.
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February 2022 by Larry Blake
PCB - the BEST customer service and tech help from any company I have ever seen!!! Very quick response! I bought a used Einstein strobe and some exterior parts were broken, PCB sent me the small replacement parts at no charge!! - No one else does this... And the strobes are top quality!
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January 2022 by Dante Vincent Dasaro
I bought a travel kit in 2019. Love everything but the zippers on the backpack to carry it in. I have had three break on me and using the backpack now is not an option.
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November 2021 by Cranston Reid
Only 5,567 flashes and it's non-repairable? Throw it in the trash or buy a new one with a 25% discount? The company has changed.
