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February 2024 by wilsoncm
Amazing! My battery died at the nearby kroger. Eddy drove over to give me a jump-start and then replaced my battery at his store. He was extremely helpful that evening. Thank you!
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January 2024 by Sapphire 420
Eddie was really great! He changed my headlights, swapped my battery and even added fluids to my car for me. I have never been to an O’Reilly’s where someone was so willing to help me!
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January 2024 by Twilly
Do your job and karma wouldn’t have happened. You decided to skip helping me to help another man steal from the store and you took it out on me. I had to Uber to and from your store for an item it said you had but after this incident you didn’t care to help. Then after I tried to show you empathy for the situation you responded with a blank stare and made me feel unappreciated.
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October 2023 by Steve Kozy
The Hermitage store has a great staff... always very helpful.
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September 2023 by Cheryl Castro
Had the battery I needed. The sales associate was great and exchanged the battery too!
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September 2023 by Katy Rose
This store is top notch. I called them from the hotel parking lot because I had a dead battery in my car. They allowed me to buy the battery over the phone and not only delivered it but installed it for me to get us back on the road. Thank you Eddie and the rest of the staff, your kindness to help two people from Nevada your kindness will never be forgotten.
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July 2023 by G Thomason
I was so impressed by the guy at o Reilly. I went in and there was only one guy that was working. There was at least 5 people in front of me. This man took care of all of us. There was no fighting or disrespect given to anyone, he didn't disrespect the company,for leaving him there by himself, As I was waiting for my turn , there was other people coming in.. Thank you O Reilly Auto, you really do have a keeper Now I have a really great auto part place for my car ,and my friends cars. . GP
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June 2023 by Hobken Apartment
Their staff will sell you the wrong part for your car! They don’t know what their talking about. Management could care less so then you’re just outta luck. They simply don’t stand by their service or products. Try somewhere else.
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June 2023 by Clay Lewis
These guys will sell you shoddy batteries and won’t offer refunds. Sketchy shop. AAA had to come replace our battery on a road trip and told us the guys at this shop also sold us the wrong battery for our car and clearly didn’t know what they were talking about. Manager Eddy could care lessGo somewhere else where staff know what they’re talking about and where they stand behind their products.
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June 2023 by Clay L.
These guys will sell you shoddy batteries and won't offer refunds. Sketchy shop. AAA had to come replace our battery on a road trip and told us the guys at this shop also sold us the wrong battery for our car and clearly didn't know what they were talking about. Manager Eddy could care lessGo somewhere else where staff know what they're talking about and where they stand behind their products.
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April 2023 by Jaque Quic
Merlin and his owner were super nice and awesome help. Not sure about dogs in upper management but the owner of Merlin definitely deserves to be.
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March 2023 by Deborah Kell
Very helpful! Installed my wiper blades and helped me with my headlight. Very friendly and knowledgeable service!
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January 2023 by Leon
I just got the best customer service I’ve ever received from my auto parts place . There was a black mature, lady there named MINGYON ( name on receipt ) I called ahead of time asking was a part in stock. When she checked the part after we hung up the phone, she soon realize that the system wasn’t accurate and the part was no longer and stock. Instead of letting me down she quickly sent a driver to go pick up the part from another location before I arrived . I don’t know why she put in so much effort to please me, but I am definitely thankful and will definitely be back that literally made my day.
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December 2022 by Nathan Foriest
I went in to purchase oil and an oil filter for my truck yesterday. I bought the most expensive oil and oil filter they sold for my 2019 f250 limited recommended by the store employee. I change my oil and did all of the steps properly but the oil filter they sold me is faulty and isn’t forming a seal. So $150 dollars of oil is dripping out of my truck leaving it undeliverable and when I call the store they tell me there is nothing they can do. Do not go to this store they sell cheap parts and have horrible customer service. Spend your hard earned money elsewhere!
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December 2022 by Matthew Wise
District manager Eddie was rude and installed the wrong headlights and denied a refund. Atrocious service and a crook never go here.
