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March 2024 by J Manning
I have used the Bellevue shop for years and have never had anything but excellent service! Darby is the best!
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March 2024 by Hunter Love
Great service
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December 2023 by Jason Egly
These folks were so great! They fixed my tire right before Christmas so that we could go out of town and visit family!! 10/10 recommend!!
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December 2023 by azalea Goddess
Honestly great customer service. the guy with goofy curly hair helped answer a couple of questions and as super helpful I just cant recall his name. Love coming to this place when I need to of course.
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December 2023 by Dakota Sweet
Friendly and timely, took my car as a walk-in and got it done in time for me to get to work even though they were short staffed for the day. Great choice for the Bellevue area!
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December 2023 by William Ericson
Great people, came in to get a tire repaired, and a few days later a different tire started to deflate. Totally unrelated incidents, but they fixed it the second time for free! Kind and honest people!
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December 2023 by Molly Malady
I’ve never had a poor experience at NTB until today. I walked in for a 10am appointment (I was 30 minutes early, so I was anticipating a wait time) when I was informed that it would take until about 2pm or 3pm for my service (and oil change and tire rotation) to be complete. None of those things are inherently wrong or bad, but the attitude I was given when asking where I could sit while I wait was unacceptable. As someone who works in retail, I give people in customer service heavy jobs a lot of grace. I understand that there were staffing issues, and that things were running behind schedule, but the woman at the desk was so unnecessarily unkind in our interaction that I asked for my keys back and chose to take my business elsewhere.
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November 2023 by Azy Star
Amazing service!, honestly probably one of the nicest places I've been to in a while all of the staff was really friendly. Darby helped me out a lot she was the sweetest person I've interacted with. She's definitely one to ask for help with when ever your in a pinch. will definitely be coming back here again if I got troubles.
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October 2023 by Patriot Martin
Very good service, nice people. Did good work
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October 2023 by Ashley Hunter
Darcy was amazing! I went in there on Thursday and was told my car was unrepairable. The dude at the desk had to “order me a new tire”. I come in on Saturday and all Darcy had to do was slap the newly ordered tire on there but she didn’t, she went above and beyond and asked if it was okay if she repaired it! I was so happy as I have a brand new car with brand new tires! I would highly recommend Darcy as she made me a really pleased customer!!!
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September 2023 by Michael Hagewood
I had a horrible experience at a Firestone and swore them off. I was excited to meet Cecil at this NTB and thought I had found a new home. The first visit ended in two new tires but was impressed.Trip 2 - completely different story. Here is the time line…1. Called on a Wednesday, explained the scenario and was asked to drop of Thursday morning and leave for a few hours.2. Dropped car off after hours Wednesday night.3. Called Thursday morning and recapped request.4. Called several times throughout the day to only be told “it’s on the rack”.5. Finally after 3pm, I called and got an explanation of issue. I asked what time they closed and was told 6pm.6. I arrived at 5:30pm to find the place closed, locked up and my car inside. The door said they closed at 8:30pm on Thursdays.7. I called a different location and a staff member called the regional manager.8. Close to 6:30pm, a woman with a serious attitude problem showed up claiming she couldn’t get it off the rack for me but finally did.9. The tire loosing sir was not even pumped up.10. I asked the second location to have the regional manager call me and never did.11. When I followed up with Cecil, no empathy or attempt to do right.12. Sent an inquiry through website - nothing.If you want to use NTB, AJ at the Charlotte Pike location was helpful. But looks like I’m on the hunt again.
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September 2023 by Crystal K
Best shop around Nashville. Cecil is very nice and helpful and the guys do a great job. Thanks NTB!
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August 2023 by Vonawsomo
They are dishonest.I had a problem in which I asked to have my differential oil changed and told them that my 2016 Subaru Forester has two differentials. Not long after they changed my rear differential went bad and cost $1,658 to replace. The cause... The rear differential had not gotten an oil change and the front differential had the wrong oil.Despite being promised a full reimbursement, nearly a year later and many hours on the phone; they are telling me that they won't pay for my car's repairs even though they are completely at fault.Incredibly dishonest DO NOT GO HERE!
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July 2023 by Troy Heilman
I came in the other day pretty frazzled about what may be wrong with my tires as vehicle was rocking pretty bad. They really went over everything thoroughly and tires were fine it was a caliper break situation and Darby the manager pointed out to me and fixed problem and made me feel safe!! I had an outstanding experience and will be referring my customers and friends to her and this store!!
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July 2023 by Cassidy Rice
Very unreliable and always cuts corners with services. Came in with one flat tire,came out with another. I have roadside coverage and the mananger Cecil said it wasn’t their issue and raised his voice, acted like a child and threatened to call the police because he and his employees couldn’t do their job correctly. They rotated and balanced my tires and didn’t want to patch a nail they should’ve have seen and that I clearly have coverage for. Do not come here unless you want to be told you’re in the wrong!
