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April 2024 by Mike C.
If I could give this place negative star I would. Lady that works here that claims it's her shop, (short black lady with light eyes) is the nastiest, most disrespectful miserable woman ever. Does not know how to show customer service whatsoever. Came here once before and the gentleman on the weekends tall skinny guy helped me balance my tire as they were closing. Shows the level of parenting the both had. Will not be returning here ever again. Suggest if you go, go on the weekend when she's not there (((hopefully))) because you will run into that nasty lady
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March 2024 by Ryan Muskar
Came in on a Sunday with a nail in my tire and needing new tires. Jason the manager couldn’t have been a better guy. They had the tires in stock and did the job while I waited. Customer service was completely the opposite of what I experienced at Tire Discounters a week before-these guys now have a loyal customer.
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March 2024 by Thuy Rocco
Had great service from NTB; they gave me a great deal on tires, prompt service, great communication, and everyone there was professional and nice.
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March 2024 by Dominique Barbagallo
First off, let me start by saying just how absolutely amazing Keisha is. She works the front desk and I love coming here for her alone, not just the great auto service. She is warm, friendly, compassionate, super helpful, professional, & always remembers who you are. Someone you can have laugh, joke, and talk with. NTB Charlotte Pike will always be my go-to for service.
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February 2024 by Donald Barrett
I have received superb service from locations across the country the past several year. However, all of my visits to this location have been met with a poor attitude from the manager at this location. She is routinely aggressive and unfriendly. Not just a bad day, but every time I come there for service. Today, her poor attitude, aggressive nature with customers was totally uncalled for and necessitated providing you direct feedback. I was ten minutes late for my 8AM appointment, she had me wait for another fifteen minutes before telling me that she gave away my appointment, as I was late. Unsatisfactory! Also, a hispanic man came in the door and asked her if she spoke Spanish (habla espanola) in Spanish. She said no and proceed to mock him by saying "parlevous Francais" back to him. It was uncalled for and horrible. This woman in my opinion, is an angry and just plain mean woman. I am sure she does not represent the core values of NTB. I will never be returning to this location.
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February 2024 by Sam Julius
The African American lady that works at this location is so rude. Every time I’ve had my car serviced here, she’s been the only one with an attitude.
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February 2024 by Christian Michael
Great service! The staff was very friendly and helpful.
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February 2024 by Jesse Byers
In looking at a tire on my vehicle, this place scratched up my rim significantly.
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February 2024 by Summer Phillips
I was traveling through and had a brake issue Keisha and her staff took excellent care of me and got me back on the road. Highly Recommended
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February 2024 by Julianne Smith
Quick and easy service! Will definitely be back!
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February 2024 by Tim Bessey
Jason at NTB was very courteous and helpful. I would recommend to anyone.
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February 2024 by Yolanda C
I had a great experience today at NTB. My appointment was handled promptly, and the staff was knowledgeable, friendly and professional. I plan to go there for my future service needs.
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February 2024 by Adam Sizemore
Great prices on oil change and did an excellent job on my tires
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February 2024 by Stephanie Adams
NTB should honor and respect a Good Employee Keisha was very knowledgeable and caring with me regarding services that I needed for my vehicle she is a professional people person Thank you ? Krishay
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February 2024 by Chris Wright
Jason was incredibly helpful. Clearly understaffed at that time, he ran around super-cheerfully and we made a plan. He seemed like a star on a dull day. So much better than when NTB was down on Charlotte/white Bridge road. Recommend absolutely. NTB can source tires most or all of its competitors cannot find or do not carry. Very important. Better than Tire Rack, even. And they're "the big gorilla ".
