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September 2023 by Victoria Davis
I had a nail in my tire and Connor (store manager) got me in and out in no time! I was worried I would have to take a full day off work because of experiences in the past. Definitely will be back for my next full set of tires when the time comes!
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September 2023 by Keith Welsh
I was having issues with my alignment, and Conner went above and beyond to correct the problem. They were professional, fast and efficient. I would highly recommend NTB on Nolensville Pike and will be doing business with them in the future.
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September 2023 by Louis Yomen
I had a flat on one of my run flat tires I bought from Discount Tire. I went to Discount Tire for repair, but they told me they are busy for fixing flat, but if i want it fixed it, I have to wait for about four to five hours because it was free since the tires was but from them. I called couple of tire repair shops, but not a whole lot of shops repair run flat tire. I called NTB and they got in in abd out within 30 minutes. Great job NTB
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September 2023 by Grant Elam
Great job as always. I should’ve gotten the guys names that took care of my oil change, but I didn’t. Anyway, great service and very quick!
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August 2023 by Phil A.
Been getting my oil changed here a good while because it's close to home and also they have always had great specials for mid week oil changes that included free tire rotation. Well those days are gone, NTB was recently bought out by some NY company and the prices and lack of specials have caused me to look elsewhere for oil changes. Also the guy working on my car looked like he was skipping high school , doubtful he was ASE certified. Shame it's come to this. NTB now stands for Not The Best
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July 2023 by angie sparks
We are from Missouri and noticed a bad tire on our car at the motel this morning. The 2 gentleman here Were very knowledgeable and accommodating. We appreciated it so much..!
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June 2023 by Jack Haynes
My experience here at this NTB was very positive. Conner was extremely helpful and professional. His team was efficient in getting me in and out quickly and I thought their rates were competitive. I will use them again.
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June 2023 by Sean Brown
Went in for a simple oil change and tire rotation and tires were not rotated. I specifically drew today’s date on front driver tire so I could see where it moved to only to pay and come out and find it in the same spot and all I got was a “well he said he did” total b/s. How about less playing around and actually doing the work people are paying for. Thank you
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June 2023 by Garrett Lantz
Connor and the guys in the shop went above and beyond. It was very easy to make an appointment online, they saw me when I came in a little early, and diagnosed and repaired my car in a timely manner. This will be my place for tires and brakes!
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June 2023 by Troy Moore
Great service. Clean facility and honors their word. Need new tires, go here..
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May 2023 by DeeDee Smith
I had a fantastic first time experience here. Connor and his team took great care of me and my vehicle. They are trustworthy and have excellent customer service. Definitely go above and beyond. I would highly recommend Connor to any friends or family. I will definitely be returning for all my vehicle needs.
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May 2023 by Tary Blaake
I had the best customer service experience with Conner and the young African American mechanic.I didn’t wait long for my appointment and it was a fast service . I was really scared that I tore up the middle of my car because I ran over something major on the interstate last night .Connor explained my situation with care and empathy. And I didn’t feel overwhelmed with any mechanical jargon .Thanks so much ! I will come back if I have any issues .Ps . He took a photo and didn’t even think about asking for that .#novicecarperson
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May 2023 by Jonathan N.
I came in for an oil change, tire rotation (which is included) and a new battery. They were honest and told me I actually didn't need a battery and showed me the battery test but then the issues started. The bill had were a number of issues. The bill when I asked for it showed battery change fees making my total around $140 had I not known an oil change shouldn't cost that much I could have over paid by a lot. This should have been noticed by the employee not the customer. The real reason I'm giving 1 star is because they put the wrong oil in my car. Old cars are able to handle taking different oils better than new cars but mine takes 0w20, you can see this on the oil cap, and yet they put 5w20 in. The response I got when I brought up the issue is it's only different by 5 that's not a big deal when in reality the best way to take care of your car is to do what the manufacturer says. It's not a big deal to them because it's not their car and it's not their money. This place doesn't value the customer enough to make sure they are getting charged the correct amount or that they are receiving the correct product.When I brought these issues to the manager I received an oil change to the correct oil and was given a receipt that had $0 on the fee and was given a card by the manager for any next oil change to be free. Sadly this $0 is not a refund it was simply them correcting their mistake. This took 2 hours and 30 minutes of my day and made me cancel plans and all I got was a "the next one is on us"The reason they didn't refund me is because it would have to go to corporate and it could take up to 4 weeks and it's a hassle, according to Connor the manager. Connor was much more helpful than the original person I was speaking with but this issue could have been resolved better.
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April 2023 by Kim Cooney
After my horrendous experience at the Berry Hill NTB branch, i decided to try the branch at Nolensville Rd and OHB. What a difference! They set an appointment the same day i called, greeted me by name when I arrived, immediately took my car in, found the problem and fixed it. I was back on my way in less than half an hour. All three employees working were professional, knowledgeable, made sure I understood everything without being condescending, and super friendly.
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April 2023 by Jesse Q.
Went over to have a construction nail taken out which was in the middle of the tire they said they didn't sell continental tires and they don't work on teslas I said according to your website and your corporate office u sell them.it's just a nail in the middle of the car he said again we don't sell the tire and we don't remove nails from tires I called corporate to let them know the non customer service I received from this location all four employees were standing around you would think they would want to stay busy
