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April 2024 by Bhavik Modi
Great service, Don was especially helpful in getting the right shoe for what I needed
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March 2024 by Wendy Wing
This store was wonderful with costumer service. I especially appreciate Michael who was extremely patient helping my mom try to find an 840 sneaker in a color she liked. When she could not find anything and he tried to find a comparable one.
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March 2024 by Chris Martinez
Teviona was amazing and gave great service!!
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February 2024 by Gabrielle O'Reilly
My husband and I entered the store at 1:08pm today (Thursday, January 25th) and there were 3 employees standing at the front gossiping. NONE of them greeted us and they looked right at us and didn’t even ask if we needed help. That alone made us not purchase anything from this New Balance store. I only wear New Balance shoes and I went into the store with the intent to purchase shoes but I didn’t because the employees ignored us and continued to gossip instead of helping customers. It was one girl (she had long braids) and two guys (one of the guys had braids or some type of longer hairstyle). Please check the cameras around 1:08pm and you will see exactly what I am describing. We will never return to this store again.
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August 2023 by Reneé G.
I love the models, they have a lot of variety, good prices...???
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August 2023 by Alex Rodriguez
Loved it
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August 2023 by Keesha Frierson
I love James!!!! He was awesome and very patient with me. I know I can be difficult at times but James was so nice and made sure I got the right size and fit and explained the shoes to me very well. He is so professional!!! He WILL go very far!!!
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August 2023 by Reneé Grapain
I love the models, they have a lot of variety, good prices...???
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July 2023 by Theresa DeMoss
Staff not very friendly
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November 2022 by Matt Jones
Stopped in to look for shoes for my son. Since cutting off his toes isn't currently an option, we have to find size 14. Trust me when I say that is no easy task. New Balance had a great selection of size 14's and James was super helpful. We were so happy with the experience that we came back the next day for another pair. Fortunately James was working again and helped me find a great show for my wide feet as well. James is definitely the kind of employee you want working for you!
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June 2022 by Evan Guthrie
New Balance Factory Store Opry Mills in Nashville is a great place to go for all things New Balance in one location. I really like their selection of shoes and different items here.
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June 2022 by Amy Parnell
Love this store. Decent prices, good selection, and maybe we just lucked out, but they were running an awesome sale. Buy one, get one 50% and 30% of clearance items.
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May 2022 by Scotty B
I've purchased many shoes here over the years. Now, they don't carry size 16 any more. One less place I can find shoes. Largest basketball shoe was a size 12, because a basketball players always have small feet I guess.
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December 2021 by Gail D
Good place to look for discounts on New balance shoes
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December 2021 by Dominique Patton
Awesome
