-
January 2024 by M D
Two stars the only reason I gave it two stars is because it’s a Toyota dealership so they got an extra star. The reason they deserve one star is cause they have no inventory to speak of.
-
January 2024 by Eddie Humble
Definitely had a good experience when coming to this lot. The staff was very friendly and had a good selection of Toyota vehicles to choose from. They even went above and beyond by making sure that if we couldn't find what we were searching for there, that they would reach out and inform us of when it would be available. Recommend for anybody who is searching for a reliable place to purchase their next vehicle.
-
January 2024 by PEOPLE OF Sara Kauss
Toyota reviewIf you are looking for a Toyota, you must go to Nashville Toyota North. Additionally, you must use William Herrera as your sales person!I’m going to write a pretty lengthy review, because my experience of finding a perfect 4Runner has been legitimately the longest, most ridiculous process, unnecessarily! Nashville Toyota North made, the process instantly simple and fair and the people there are honest.I haven’t quite figured out why car dealers are so shady, it’s seems unnecessary and frustrating. I have had two Toyota 4Runner’s, the first one I had from 2012 to 2021 and it was totaled. The next one I had from 2021 to 2022 and unfortunately was also totaled…(everyone was safe and fine, just very unique circumstances) I would have kept both of them forever if I could’ve. I just love Toyota 4Runner’s and knew exactly what I wanted in my third purchase of a Toyota 4Runner. However, my experience led me to eBay research, multiple car dealerships, including a incredibly shady car dealership in Florida that I specifically drove down to pick up a 4Runner and somehow the dealer was able to hide huge flaws in the vehicle over FaceTime that showed up in person.I would love to write a poor review of all the dealerships I have been to, However, that’s not worth the negative energy. I know this is lengthy, but I wanted to give some justification to why I can’t speak highly enough of Nashville Toyota North, and William as a sales person! The process was super fast, incredibly kind, and so simple! I wish I could give William 25 stars on this review! But since I can’t, please take my word for it, if you are looking for a Toyota, or probably any car, give Nashville Toyota North the first chance and trust the process because I promise it will be seamless, and I’m trying to save everyone from the headache of finding the perfect vehicle, at a fair price, and not be run around all over Nashville, or the United States, like I was!
-
January 2024 by Steffany Diaz-Parra
I had the pleasure of buying a car from Mark Ramirez and it was an amazing experience. His professionalism, knowledge, and warm demeanor made the process seamless. His passion for cars and dedication to ensuring I found the perfect fit was truly remarkable. I couldn't be happier with my new car, and I'm so proud of the work he does. Thank you, Mark, for not only helping me find the perfect car, but for also showing me love in every detail of the process. 1000% recommend!!!
-
January 2024 by Darrell Kelley
I recently purchased a new 2024 Toyota 4Runner from Nashville Toyota North. This was the second vehicle I have purchased from this dealership. The first experience I had went smoothly and without any issues. I felt like I got a really good deal, hence the reason I went back and made another purchase from Nashville Toyota North. There were no ridiculous markups like the other dealerships currently have. My sales specialist, Ms Radna Wilson went above and beyond to make sure both of my purchases went smoothly. Ms Wilson is a very kind and honest person who I trust with all my heart. If you are in the market for a new Toyota, I highly recommend Ms Radna Wilson and Nashville Toyota North.
-
December 2023 by John Deep
Bought my second car from here recently. Dealt with David McCollough, he helped me get a car I had been trying to get for a while. Took about three months or so to get it to the dealership, but David kept me up to date on everything. He came in on his day off to make sure I got it since this was a vehicle that was not being reserved for anyone, just first come first serve. A great overall experience for me!
-
November 2023 by Jeff A.
My tire was damaged on the interstate. I brought the tire to the dealership to get it fixed and found it could not be repaired. With the mileage on the tires they all were close to needing replaced. On a busy Friday afternoon with a line of customers they were able to fit me in. Bob was a great person to deal with. I strongly recommend this dealership!
-
November 2023 by Ann Martin
Radna was an amazing salesperson . We knew exactly what we wanted.and she made the process of ordering the car easy. She is very very patient. She has a great sense of humor. Also, she had good advice regarding saving money with our tags. She returned text messages quickly. We highly recommend Radna!
-
November 2023 by Erin P.
I took my truck in for an oil change and diagnostic. Knowing I needed tires very soon. i had a low tire pressure sensor light on. I checked in, explained this to my service tech. They took mileage. they had trouble finding me in the computer. Updated my phone number incorrectly. When work was completed I got an email and called in. Gave them the proper phone number again. Spoke to service tech and she told me the only thing they found was tires and alignment. I asked if they drove my truck. She said no. I said please have them take it for a drive also. It feels like more than that. She said ok. Called me a couple hours later Saying it was ready and nothing further was found. we hung up. I called back in to pay for my vehicle prior to coming in so I did not have to wait. The lady who answered could not find me in the computer, my number was never updated properly. She did find me with my middle initial added and said the computer has to have the exact name that was entered. after she found me she said I will transfer you to the lady who handles payments. When we spoke I told her what the last lady had told me about my middle initial and the wrong phone number. She could not find me in the computer, i explained the phone number issue again and asked her use my middle initial, as the previous lady had mentioned. She asked for my number, again could not find me. Put me on hold. Came back a few minutes later and said it's got your midinitial in your name. when I came to pick up my vehicle I went to start it, there was two miles more than what I had when I got there. No one test drive the truck. And my tire pressure sensor light was still one. Apparently putting air in a tire is an extra charge. And so is customer service. Extremely disappointing.
-
October 2023 by Paul Stewart
Purchased a ussd gray 2019 Toyota Highlander XLE from them. Sales person that I worked with was great. Sales manager was dishonest, concealed the car I was buying had a car fax showing damage along the entire passenger side of the car until it was time to sign the Sales agreement. Then the worst experience, the finance manager, Ray. He went on and on about his personal life experiences and a hard sell pitch to buy the $2,600.00/year used car warranty. Lost count of how many timrs I told him I didn't want it. It was the worst hard sales pitch I've ever endured. What could have been completed in 20 minutes went over an hour.Overall terrible car buying experience. Worst of my life.
-
October 2023 by Matthew Heuberger
Yuri, is a top of the line Supreme guy and very knowledgeable about vehicles. He went out of his way to help me return a rental car. With great attitude and patience I consider him one of the best. I highly recommend Nashville Toyota North for your Toyota vehicle purchase.
-
October 2023 by Diana A.
I got my oil changed and tires rotated here. They said the back tires and battery needed to be replaced. I went to NTB for a second opinion and they said the both the tires and battery were fine. Toyota service has a bunch of dishonest people and we're going to start taking our car elsewhere.
-
September 2023 by Nick Beligotti
I had a great experience dealing with Mr. William Herrera. From getting me a great value with my trade in, being patient with my wife and I dealing with a new born during the deal. Very professional establishment and personnel. I felt absolutely zero pressure to buy, let me roam the lot and browse the selection without hovering over. 100% recommended giving this dealership a shot, specifically Mr. Herrera. Thank you for a great buying experience!
-
September 2023 by Chelsea Grogan
I bought my Rav 4 yesterday. I worked with Radna Wilson. She was great! I was a little nervous jumping into this purchase, but she made the process flawless. I will be recommending her to anyone that is looking for a Toyota.Overall, I was very impressed with everyone at the dealership. The Finance Manager was very nice and went over everything in detail. I enjoyed working with Nashville Toyota North. They are a great group of people, who really are looking out for your best interest.
-
September 2023 by Michael Farrell
Excellent experience. First off, they were open on Sunday! Which is awesome! Yuri, the salesman, came right over and greeted us when we got there and made the whole process smooth and easy. He was able to find a vehicle in stock for us same day. I drove onto the lot expecting to look, and drove out with a new truck. Very pleased. The sales manager (I cannot remember his name) was awesome. He worked with us to get us what we wanted. Jay, the finance manager, awesome!! We were treated like family. I will definitely be back for my car and truck needs. I love my new Tundra!!08/30/2023 to follow up: I have disabled Veteran plates on my vehicle. There was a slight issue (not caused by the dealer. In fact they let me know ahead of time it might happen) transferring the plate. The title clerk called to let me know what was going on and what steps they were taking to rectify it. Then a few hours later, the sales manager, Greg took time out of his busy day to call and make sure I knew what was going on and what the solution was. What service!! Highly recommended!! I forgot to mention how personable Yuri was. He was interested in what I had to say and made us feel welcome. Very gracious and the conversation was great. You’ve got a great sales person, finance team and management team in general!
