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April 2024 by Milagros B.
Jay is the best. He is really there to help people get the best deals. He really cares about his job! He also, helped me get rid of something that was trapped in my car which was causing my ears to close up.
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March 2024 by Russell
Showed up with a flat tire 20 min after close. They found a replacement tire and changed it during my visit. Extremely helpful and rare to find that level of customer service. Thank you!
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February 2024 by Ernesto Ramos III
Midas really took care of everything. I neededit they are a very good team of mechanics and I was impressed with them
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September 2023 by Harold Davis
The manager was courteous and efficient. He made sure that the service technician properly corrected a faulty tailpipe installation made by a local Nissan dealer. Consequently, an exceptional job was done.Services: Transmission
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July 2023 by Morgan Roberts
I came in to get my pipe fixed because it rusted off, they charged me $200 for it to be welded back together for what they said was a “permanent fix” and two weeks later it came off again. I went back in and they charged me AGAIN to do the exact same thing they did the first time. They said it came off in the exact same place they did the weld the first time, clearly it was a bad welding job. Now I’m down another $200 because they didn’t do their job right the first time. I don’t understand why I had to pay because THEY messed up.
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July 2023 by Jaleea Jackson
I gotten an oil change there service was okay but I honestly they didn't put my battery cover back on my battery then I'm whole driver side headlight went out along with my turn signal but lucky I know how to do fixed that without paying extra money that I don't have.Service: Oil change
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June 2023 by Stanley P.
I took my car to Midas on Gallatin Road in Madison. They gave me a diagnostic test. They said to fix my car it would be $2,650 for catalytic converter and manifold repair. I ask the manager Charles would that fix the problem. He assured yes. They did the work. I paid them. I left the shop that night. The car was still broken. Got home and realize they cracked the windshield, oily Floor mats and cords unattached under hood. I went back to him to fix it right. They didn't know how to fix it. But they replaced windshield. So I ask for my money back because I have the same problem. He wouldn't. So i talked to district manager and he told me to take the car to the Murfreesboro Road location in Nashville. He said he would help me. He said the was not the manifold and catalytic converter it's the motor mounts and if I give $1,320. I told him no way. So now we are on our way to court!
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May 2023 by Michael Baney
Worst customer service EVER at the Madison Midas. Why was the manager they eventually FIRED allowed to hit a man with a stick and threaten people with his little gun and still have his job? He lied to people and overcharged them. That overcharging was encouraged by upper management. That clown even charged an elderly lady $400 to change a battery that should've been half that.
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May 2023 by Jack Armbrust
I came into Midas looking for and oil change and brake services. I spoke with Wayne and he was very helpful in getting me the information I needed. Although I did not end up getting my brakes serviced here, he informed me of the issues and offered me clear price breakdowns of what everything would cost. I do think prices run high here, but I felt taken care of during my visit.Service: Oil change
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March 2023 by Greg Gilbert
Wouldn’t even give a price for replacing brakes and rotors without bringing it in to “see if it needs something else”. I told him there are no problems with the brakes, they are just at the end of their life and he said he didn’t want to get pigeon-holed into a price. I’m just calling for price quotes. Sounds like he wants to invent something wrong to add to the bill.
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March 2023 by Michael Payne
Came in for a quick oil change and Charles was more than great. He is super knowledgeable and you can tell that he cares about his work. I don’t know anything about cars and he explained everything in such a quick and digestible way.Service: Oil change
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March 2023 by Jennifer Palmer
Charles was a really great serviceman and helped me with my flat and alignment! Recommend!EDIT: they did not fix my tire it has continuums to go flat for weeks. They also didn’t tell me if they were going to do the alignment even though I said yeah if it needs it, you’d think they would let me know they were going to do something $100+.
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March 2023 by John T.
Went to this Midas in January as I thought I needed front brakes. The manager and mechanic showed me how I needed $1400 of repairs on my car with less that 40k miles. A couple of months later I went to another certified shop. They checked out my car and said it did not even need new brake pads. They were astounded that Midas was using this scam on an elderly person. I got out of there with only a tire rotation.Last week I called the corporate office and was informed that I would receive a phone call in 3 days. Still nothing. I assume the corporate office accepts this sort of practice. NEVER GO TO MIDAS!!!
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February 2023 by Brendan Watts
My experience was fantastic. The Manager, Charles, was extremely knowledgeable and provided excellent customer service. He did not try to upscale anything. His goal was clearly to provide my car with the best care he and his teams provides. I highly recommend this Midas location.Services: General repairs & maintenance
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February 2023 by 7eaven 7
Charles was super professional and knowledgeable. He was able to juggle 5 people at once and still made me feel seen and heard. I’ll definitely return when I need more done to my car!