Metro by T-Mobile, a wireless service provider, has received mixed reviews from its customers. While some have praised the excellent customer service, particularly from employees like Cesia and Zakir, others have noted room for improvement in the activation process and product selection. Customers have highlighted the personable, kind, and knowledgeable staff who have helped them purchase phones and other services. The store has been praised for its helpful approach, ensuring customers get the most value for their money. However, one customer experienced issues with the activation process, suggesting the need for further training on processes and customer service. Despite the mixed feedback, the overall sentiment is positive, with customers appreciating the store's efforts to provide a good customer experience, especially under new management. The store's selection, though limited, has been described as very nice, and the customer service has been the primary reason for the positive ratings.
The person that helped us gave us horrible deal and he was wiping boogers on counter!!
January 2023
Ever since this store has come under new management, this place has been fantastic!! They are super helpful and always find a way to help customers get more bang for their buck! I got a new samsung phone here and a mobile hotspot! Both were entirely set up and ready to go, thanks to Ali and his new team!
October 2020
Great place and excellent service I got 3 free phones
