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April 2024 by Parker Williams
Cooper is awesome, he helped us out a bunch and got us a great deal
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March 2024 by Haley Poston
The best experience ever. Helped us find sleep and happiness again. Harie & Austin were so helpful! I highly advise going there!
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March 2024 by LaKesha Smith
Harie O. From the Nashville (charlotte) location is the ? GOAT! Harie’s customer service is next level. I called in because a box spring I was ordering for my two young kids was back ordered. The dilemma was that I needed it sooner than the 6 wk mark so Harie found me another box spring and honored the online price for me versus using the regular retail price. Harie thank you for your amazing service and I would definitely rate my experience 5 ⭐️
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March 2024 by Cherrelle Coleman
Great customer service!!
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March 2024 by Andrea Stratton
Very courteous and polite…. Very patient, explaining every detail…. Perfect salesman, gives credit to Austin (Boots)..
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March 2024 by Caroline Madden
My experience at Mattress firm today was exceptional. Chef was able to assist me in finding the right mattress and set-up for my needs and budget. Overall, fantastic customer service from both him and Boots!
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March 2024 by Winlove Suasin,MD
Austin “Boost” was the most helpful and knowledgeable agent ever. He is super friendly, honest and he cared. He understood N knew what I needed and offered a better and most cost efficient solution than I initially went there for! He even helped me put the box in the back of the car and he created a strong handle with tape to make it easy for me to pull n drag my heavy box out of my car and into the elevator and my apartment! What a GREAT GUY!!! 10 stars for sure!!! Trust me not all agents care so come to this Mattress Firm location to get the BEST SERVICE FROM BOOTS!
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March 2024 by Mackenzie Allan
Boots was very helpful with my shopping experience for my first mattress purchase. He explained anything I had questions on and went through everything involved with purchasing and financing and warranty for the mattress I chose to get. He also gave good advice to my parents who are getting a mattress in the future and had questions on some things. Overall very great experience with a very pleasant person!
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February 2024 by Jane Wood
Go to different location than this one. We bought a mattress here and were up-sold on a Sleepy's mattress protector that cost $120. It turned out that it way to big for the mattress. Today I attempted to return it and the sales person was incredibly rude in denying my request. My belief is that the salesperson should know the product they are selling and how it works with their other lines of product, especially when the product cannot be returned. And if said salesperson is powerless to process a return, they should be courteous to the customer and not act like an arrogant jerk.
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February 2024 by Mark White
Very responsive and accommodating!
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February 2024 by adam joiner
Boots was fantastic. Keep after it.
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February 2024 by Jake Heister
Super friendly service. Easy and got a great price on a great mattress.
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February 2024 by Tina Asmo
Very knowledgeable and helpful.
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February 2024 by Sherry Hames
Purchased an adjustable bed frame and mattress here in January 2023. This was the 4th place we visited, including another Mattress Firm. Bought here because Austin (Chef) was our salesperson. He was informative and helpful without being pushy (like the salespeople at the other stores). Also gave us a great deal! ?Thank you!
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January 2024 by Erika Burchett
Great service & knowledge from staff!