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October 2023 by Dallas Smith
Very pleased with our first visit to Master muffler. They fixed my daughter's Subaru Forester very quickly and inexpensively. Allie was great both answering the phones and in person.Service: General repairs & maintenance
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September 2023 by Justin Perryman
Reasonably priced and does honest, good work. My car is running great and I couldn’t be more happy. I’ll definitely be back (just hopefully not soon!!)
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September 2023 by Aleah Hubard
My car recommended me to come due to my car making a loud metal scrapping sound. Everyone was so pleasant and sweet and got my brakes fixed in about a day! I recommend coming here for any car issues!
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August 2023 by Jacqueline Page
They were Friendly, Knowledgeable and Service was quick. Met my Expectations. I would not hesitateto go back. Jacqueline P.
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August 2023 by Hannah Williams
Great communication from the start. Was open and honest about the work being done and did exactly what I asked for with a great sounding true dual exhaust. Highly recommend.
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August 2023 by Joanna G.
I have been taking my vehicles to Master Muffler for a few years. They always do great work, get the vehicles fixed in a timely manner, and offer great costumer service. It's always a pleasure working with them.
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July 2023 by Chris Johnson
I was a little worried taking my vehicle to the shop because I (judged a book by its cover) however when I went in and spoke to the secretary it felt genuine they called me back really fast and let me know what was wrong and even helped me with the warranty center. I was definitely highly impressed by their professionalism, their speed, and awesome employees and fair price I definitely rate it a 10/10. And will be back for any more mechanical needsService: Air & cabin filter replacement
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June 2023 by Gratchev Sarah
I’m extremely confused when I hear the word “honest” next to Sam’s name.I went to his shop to get some help to open my car’s hood and had a great service until.. someone in the garage forgot to put back the oil cap on and my car was LEAKING to the point that I had to call out from work because I was too afraid to drive my car. Honest Sam said it wasn’t them. No, accountability, no sorry, nothing.Lady at the front desk had a lot of attitude as well. I’m definitely never going back there and I wish “humble” Sam could act like a normal human being and take responsibilities instead of acting like I was a fool the whole time.
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June 2023 by G Michaelson
Dropped my car off for what was initially thought to be a rattling noise in the exhaust. I was told that before any work would be done, I’d get a call with a diagnosis and estimate of the work so that I could be informed and okay the cost. I received a phone call shortly after dropping it off saying that it was just my heat shield that needed to be pinned and that the work was already done. When I got to the shop, they charged me almost $60 for a half of an hour of labor for pinning the heat shield up. When I questioned the charge, the lady said she knew she said she’d call to give an estimate and needed an okay to go ahead with the work but they just thought it would be a quick fix to do it. I did not okay them pinning the heat shield and charging me almost $60 (it also doesn’t take a half hour to pin a heat shield). I could have brought my car anywhere else and had it pinned for a much lower cost, if not free of charge (I’ve had this done at oil change places in the past and it’s always been a courtesy). This shop took advantage of me and performed work I did not okay and then charged me an insane rate for it. Disappointed because the shop seemed to have good reviews and that’s why I chose to take my car here over other places, but that experience was horrible customer service. Please be wary of hidden charges. I will not be back.
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June 2023 by Stephen Kirk
The best experience ever at an auto repair shop. Not one problem at all! Incredible!! The thing is, another repair shop referred them to me because they were too busy at the time. Now... this is my go to place. Thanks guys for everything!Service: Exhaust
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May 2023 by Sarah G.
I'm extremely confused when I hear the word "honest" next to Sam's name in others reviews.I went to his shop to get some help to open my car's hood and had a great service until.. someone in the garage forgot to put back the oil cap on and my car was LEAKING to the point that I had to call out from work because I was too afraid to drive my car. Honest Sam said it wasn't them. And accountability, no sorry, nothing. Lady at the front desk had a lot of attitude as well. I'm definitely never going back there and I wish "humble" Sam could act like a normal human being and take responsibilities instead of acting like I was a fool the whole time.
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May 2023 by G M.
Dropped my car off for what was initially thought to be a rattling noise in the exhaust. I was told that before any work would be done, I'd get a call with a diagnosis and estimate of the work so that I could be informed and okay the cost. I received a phone call shortly after dropping it off saying that it was just my heat shield that needed to be pinned and that the work was already done. When I got to the shop, they charged me almost $60 for a half of an hour of labor for pinning the heat shield up. When I questioned the charge, the lady said she knew she said she'd call to give an estimate and needed an okay to go ahead with the work but they just thought it would be a quick fix to do it. I did not okay them pinning the heat shield and charging me almost $60 (it also doesn't take a half hour to pin a heat shield). I could have brought my car anywhere else and had it pinned for a much lower cost, if not free of charge (I've had this done at oil change places in the past and it's always been a courtesy). This shop took advantage of me and performed work I did not okay and then charged me an insane rate for it. Disappointed because the shop seemed to have good reviews and that's why I chose to take my car here over other places, but that experience was horrible customer service. Please be wary of hidden charges. I will not be back.
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April 2023 by Wayne Culp
So we found a fantastic repair shop in the Hermitage area of Nashville. The place has good reviews and was recommended by another shop that couldn't fit our 08C210P. Master Muffler and auto center had a lift out back, fit us in, we had a lot of work done (he told us the critical ones and the ones that can wait, we opt to fix everything since we're there and it's all apart.). They let us sleep in the van in the parking lot overnight. Van drives better, the thunk is gone, the flopping sound is gone, the front end is tight (still need to test curves at highway speed) and we paid a fair price and are happy. The best part is the team that operates this business. Sam The boss is a big hearted man that wants to take care of his customers and in a timely manner. Brittni is the social person who keeps everyone in high spirits and ensures nothing is forgotten. Robert, Brandon, and the guy whose name I don't know are knowledgeable, efficient, and people friendly! They're a family, they spend quality time together, and they care about a job well done. I would come here again, and if I were anywhere in Tennessee, I think the drive would be worth it.
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April 2023 by D Zanitsch
Major and complicated repair needed on a Ford Explorer and it was unexpected. It required major engine work. This was my first experience at the shop and they earned my 5 stars review. Professional .. knowledgeable .. and most importantly they got the job done.Service: Engine repair
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April 2023 by John Johnson
Within 24 hours, my muffler went from making a little noise to white trash mobile.Dropped the car off the next morning and it was finished the end of the following day at a reasonable price.They did not replace the muffler with the same style nor size muffler though.Hopefully this will not be an issue down the road.
