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January 2024 by Doug G.
This Kroger, located on the corner of Gallatin and Old Hickory, is one of my least favorites ever visited. The store itself is a small footprint, so limited stock compared to the larger stores in the area. That in itself is not an issue, but the variety of stock and the actual amount of items that are constantly out of stock or in bad shape (fruits/veggies/meats) is concerning. Picking up anything on the outer aisles at this location is risky. When I do have to stop here, out of desperation, I stick to the middle aisles. The parking lots is a mess as well, so be careful. There is not easy way for traffic to flow, and it is quite compact for a grocery store. The store itself is also in disrepair from the floors to the ceilings, doors, carts, etc...it needs some help for sure. Service is also hit and miss here, with it mainly being a miss. There are never enough lanes open, and then the staff working self check are never paying attention or helpful when needed. Overall, I usually avoid this location. While it is nice to have a Kroger so close, I will go the few extra miles to Goodlettsville before swinging in here.
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August 2023 by Bill D.
To many customers and not enough lanes open, everyone is using the self service lanes. ? Really
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October 2022 by Angela A.
The pharmacy is the worst. They never answer and they are always closed by 5 pm. How is someone who works suppose to get there in time to get a prescription if they close at 5 or even 6.
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May 2022 by David S.
Never have many problems. Lines are better then Walmart . The employees are pretty nice for the most part
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March 2022 by Tonya W.
My mother shopped in the Madison, TN Kroger store today and was very disappointed in the behavior of the cashiers and the response she got from the store manager. The cashiers were engaged in horse play instead of greeting customers or cleaning up the spillage on the floor which occurred before my mother got to the register. When she brought it to their attention they grunted and rolled their eyes. One of the cashiers rudely pushed a cart into my mother. My mother reported the behavior to the store manager. His response was "they are always a problem, I'll handle it." My confidence in that he will handle it is a "0". If they are " always a problem" and it hasn't been handled to date I doubt it will be. Madison has options, and Kroger doesn't have to be one.
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February 2021 by Tom Wilemon
I receive outstanding customer service. The Kroger brands are good quality, affordable and delicious, especially the Private Selection whole wheat bread.
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October 2020 by HT
Friendly pharmacy staff 5?... Store is relatively small and not organized and some times dirty. Some Staff not very friendly.
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July 2020 by Eric H.
I am never going to this Kroger again because of the homeless bums begging for dollars outside constantly. I've went here for 14 years and as soon as you come out of your car someone walks up like " hey give me a dollar (because I need more heroin)!" . They come from the trailer park down old hickory blvd like fuckin zombies, but instead of brains, it's dollars! Sorry for the folks inside because they are nice and hard working. The trashy junkies ruin all of that easily though.Go to Goodletsville Kroger or Inglewood Kroger it's 100 times better!
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May 2020 by John D.
Amazing people. Through the quarantine I could always count on food and supplies and a kind word from the staff. Always friendly and positive. Thank you
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April 2020 by Vince Chaires
Great Good Service,and at a Bad Time too, Good Job!!!!
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January 2020 by Charles Baker
I will never shop at this store again. I generally go a few times a week late at night to get few things for my kids school lunch. I always use one of the smaller carts because I rarely get alot. Tonight I bought Dr pepper, pancake syrup, fruit gushers, cereal and a loaf of bread. I paid for all at the self checkout. I noticed the manager lady said have a good night to every one except me as I walked to the exit door. After I went through the exit door the alarm sounded and m
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December 2019 by Dolph T.
Really clean and easy to find the food I wanted here every time. It's just usually crazy in the parking lot to find parking, but nothing too bad
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August 2019 by Vincent Valez
It's a problem for you to use the deli for the staff I'm sure this Kroger in particular will be renovated or shut down
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June 2019 by Ms Jacque
They took away the Greek salad and all the tasty food. Gentrification has struck this Kroger and it now sucks.
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June 2019 by Anthony Delaney
This one is solid. Not as large a selection as some stores, but it works.
