Kroger Corporate Office
Grocery StoresHours:
2620 Elm Hill Pike, Nashville TN 37214 Hours
About Kroger Corporate Office
Kroger is a long-standing grocery and pharmacy where many customers have shopped for decades, finding everything needed with enjoyable experiences. However, several significant concerns are raised across different locations. Pricing is frequently noted as being higher, often a dollar or more on items compared to other stores. A major point of frustration involves customer service, with reports of extremely rude management who interrupt and raise their voices at customers, particularly when addressing issues like unresolved cash back transactions. Internal operations and systems also draw criticism. The digital coupon and clipping system is described as far too complicated, especially for seniors who are not tech-savvy, leaving them lost and overwhelming kind workers who try to help. New automated checkout systems are called slow and foolish, creating a wait and wasting time for customers who wish to hurry. There are also calls for improved leadership within stores, with employees feeling unappreciated after many years of service through difficult conditions like poor store cleanliness, low product stock, and customer complaints. They request genuine recognition from leadership beyond form letters. Additional complaints include disturbances from loud employee car stereos early in the morning, which management has reportedly not addressed. Despite these issues, there is expressed love for the brand and a desire for new stores in communities like Newport, TN.
Most Recent Reviews
February 2024
My granddaughter takes me to do my errands and other appointments when needed. Yesterday she took me to Kroger where I always do my food shopping and if needed take care of my pharmacy needs. Yesterday my granddaughter put her groceries up and then started putting my groceries up, my granddaughter then proceeded with her...
read full commentAugust 2022
Maybe the Columbia Tennessee Kroger would get a little bit better if some of the leader ship would praise the employees who are working there currently some of those employees have been there 3530 2520 years through the mess that the James Campbell Boulevard store has been for the past two years we have received no pats...
read full commentJuly 2022
Someone over the Kroger‘s in Columbia Tennessee need to get here work the stores both of them are severely understaffed understocked no management leader ship this is been going on for about two years I have a daughter that works thereAnd 234 times a week there are never enough employees management never helps and continually...
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