Kroger Corporate Office

Grocery Stores
Hours: Kroger is a long-standing grocery and pharmacy where many customers have shopped for decades, finding everything needed with enjoyable experiences. However, several significant concerns are raised across different locations. Pricing is frequently noted as being higher, often a dollar or more on items compared to other stores. A major point of frustration involves customer service, with reports of extremely rude management who interrupt and raise their voices at customers, particularly when addressing issues like unresolved cash back transactions. Internal operations and systems also draw criticism. The digital coupon and clipping system is described as far too complicated, especially for seniors who are not tech-savvy, leaving them lost and overwhelming kind workers who try to help. New automated checkout systems are called slow and foolish, creating a wait and wasting time for customers who wish to hurry. There are also calls for improved leadership within stores, with employees feeling unappreciated after many years of service through difficult conditions like poor store cleanliness, low product stock, and customer complaints. They request genuine recognition from leadership beyond form letters. Additional complaints include disturbances from loud employee car stereos early in the morning, which management has reportedly not addressed. Despite these issues, there is expressed love for the brand and a desire for new stores in communities like Newport, TN.

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