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May 2024 by M Smith
I despise this Kroger!! The main thing I go to Kroger for is Boars Head deli meat. The deli here is horrible, they don't follow directions. You ask for shaved, you get thick slices with the lady that wears a green hair net. I stopped by today for some deli meat as it was on the way home. The guy with a blue face mask was there, I patiently waited for 4 minutes while he was packing something at the doorway. He finally noticed me, acting like I was inconveniencing him, I politely asked for 1/2 pound of Boars Head ham, shaved. His eyes said RUDE comments. I said forget it, and left. I will drive out of my way to avoid this location, or go with out, because they will not ever see another penny of mine.
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May 2024 by John Brinson
Got gas and used the restroom here. In and out quickly.
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May 2024 by Stephen Cranford
Nice store when visiting Nashville. Close to where we are staying.
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May 2024 by Sheila DeBerry
Very efficient and pleasant
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April 2024 by Danielle B
This is by far the most GHETTO Kroger in Nashville. All of the employees have the nastiest attitudes including the managers and you can tell everyone hates their job!
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April 2024 by Gloria Stanfill
Best pharmacy staff ever!!
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April 2024 by S D
Worst run Kroger's we have ever been to. The guy at the deli counter who always wears a blue mask and baseball cap ( I think his name is Michael but he refused to give his name ) is one of the rudest people I have met. Then you go to pay and there is 5 people goofing around having very inappropriate conversations about management while one of them ignores you while checking you out. Publix down the street is better but the Krogers on 21st is much cleaner and better managed than this one. Everybody always says don't go there because of the employees, well now I am adding my voice to it .... don't go there unless you want to deal with rude people and dirty store.
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March 2024 by Shawn Hatcher
Standard Kroger. They got some deals
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March 2024 by Heather Kinder
Horrible experience multiple times with online mobile pick up ordering. Do not use it. Waste of time. Staff does not care at all about serving customers.
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January 2024 by Kate Dahl
There wasn't one cart available (the store was very slow)-- granted it had rained earlier that evening but still.Finally found the baskets... they were up front at the end of self check out. The 2 girls working weren't acknowledging a darn thing going on.
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January 2024 by Maps
Make sure to check expiration date before you buy. They sell expired products.
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January 2024 by Crystal Bass
Doesn't honor their own sale signs. Still rings for $22 , customer service counter woman was extremely rude about me questioning it and showing the sign pic. Cashier was very nice and said customer service has to fix... But customer service was rude. Said it was by pound, which sign says it's 3.7lbs. not by pound. On sale cause near end date... And still rings for original price anyway so obviously wrong either way but refused to adjust. Lady in front of me was also treated similarly over LEGO also not ringing for their advertisement sales prices. Basically acted like we were lying and when the lady in front of me told her sorry working near Christmas is so hectic. She responded I don't really care!I get it but both of us were not rude about the errors. Absolutely no reason to take your issues out on others in the job. I wouldn't complain if this wasn't a routine thing at this Kroger but t absolutely is, especially with the lady who works customer service.
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January 2024 by Mr M.
No TP no water or towels No problem! Otherwise the store is great. Except for the guy in the meat dept by the lunchables. Keeps snacks in the cooler and is disgusting
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November 2023 by Aine Mahan
The individuals at the pickup are always very friendly but they are so understaffed I continue to wait an hour or more to pick up an order. I’m writing this after over an hour of waiting with no representative checking in on me or my order. I have called the store and used the online chat and was assured my order was coming out shortly multiple times. There have been multiple instances I have been turned away and asked to return later. Pickup is meant to increase efficiency and convenience and at this store it does the opposite. I will not be returning to this location for pickup.
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November 2023 by Sega Demissie
I usually don’t leave reviews but this customer service is appalling. I had purchased a bottle of wine that was falsely advertised as half the price. The manager told me the tag was expired, most cases the advertised price should be honored but the manager said ‘you get what you get’ lol. Then as I preceded to return the wine, he said it was against store policy to take returns on alcoholic products. This is completely ridiculous and worst display of customer service and I use to work at a grocery store so I generally empathize with customer service reps but this is too much.
