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August 2023 by Angela R.
We had a company team building activity at a space where there weren't many food options, so we decided to order some food from Kroger to pick up on the way. On the website, I had to place my pickup grocery order (wine, beer, chips, plates, etc) and my deli platters (sandwiches, cheese platters, chicken tenders) in two separate places. Fine, whatever.I called to confirm they had both of my orders. They told me they couldn't see it in the system until the day of. When I called back in the morning, the staff member I talked with was very helpful and actually walked over to the deli counter to confirm my order was there for later when he couldn't see it on his own system.The experience I had when I arrived at the store for pickup was the total opposite. The woman who was in charge of pickup was kinda mean and hard to understand. We tried to explain that we were Ubering and also had a deli order to pickup. She made us walk all the way around to the back to the pickup area, and then snapped at us that she couldn't bring our food out until our car was there and was pushing us to call our Uber immediately- even though we explained we had to get our deli order separately. The deli people weren't much warmer, and yelled to us that we'd need to get a cart ready. We had trouble finding a big cart. The pickup process was a bit chaotic. We had to pay for our deli items in the normal checkout line, and then we went back to the pickup area. The staff made it as hard as possible. She took her time, made us check in on the app instead of just marking us or letting us call? Seemed to have trouble scanning my ID. The whole process was just messy overall. I could understand her needing to follow procedures, but just overall customer service was not great. She seemed really grumpy and didn't want to really listen to us. I know we were a bit of a pain because we didn't have a car, but we were visiting for a company retreat and didn't have another option. Lol. Honestly, I wouldn't go for this option again, definitely not at this store anyway. I imagine that the staff probably doesn't have the rosiest jobs or the best pay, but it was not a pleasant customer experience.On the bright side, everyone was pretty happy with the food.
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July 2023 by A. J.
Jesse Q. with the one-star review really just told on himself, lolWorkers are people with lives too, my friend. Don't walk into stores two minutes before close.
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May 2023 by Payton Adams
I had called in and asked for two medications that were sent to another pharmacy + my birth control. They said they would have everything ready the following day at 2pm. I get there, and they have filled two of the medications I asked for plus a third one I don’t even take anymore nor did I ask for it to be filled. I apparently didn’t have any more refills on my birth control, but no one bothered to send a fax request to my doctor or let me know that there weren’t anymore refills. So it was a surprise to me when I showed up and they told me they didn’t have them. As I go back to work tomorrow I will not be able to come back and get my medications because I work during their business hours. I won’t be able to come back for 5 days to get them. Very frustrated at their lack of communication.
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April 2023 by Jesse Q.
Got here at 958pm ad I got to the door the cashier closed the door in my face when I told here it wasn't 10 o'clock she said we closed UGLY I was like who raised you the other night the night supervisor is their so it's crystal clear they don't take customers feedback seriously guess I'll Starr going to trader Joe's they are very nice on white bridge road
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March 2023 by Matt C.
Always busy with friendly staff. The location is ideal. I'm not a fan of the elevator to get pharmacy goods, but it's understandable with the limited space in this building.
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March 2023 by Marisa G.
Came to Nashville on a trip. Had to go to Kroger for a couple of items. I will say thank GOD that I never have step foot into a Kroger again because the customer service was rude beyond belief. Tried getting cash back on a self service and the employees said sorry not sorry essentially. Thank god I live in TX and I can shop at HEB. #HEB4LIFE
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February 2023 by Olivia C.
To start off, I would give this Kroger 0 STARS IF YELP WOULD LET ME. I need somebody from Kroger Corporate(or ANYBODY from Kroger for that matter) to read this story that I went through today. Before I begin, let me point out I tried talking to 3 employees and they did NOTHING about this disgusting situation. Kroger, PLEASE respond to me and reach out to me over this because my physical health was at risk today over this situation, and none of your employees did anything about it, lied to me that they were going to take care of it, then they went back to "working" (working meaning joking and laughing and having conversations with one another). This is NOT OK. KROGER, PLEASE RESPOND AND REACH OUT TO ME THIS IS DISGUSTING AND DISRESPECTFUL, I HAVE CANCER FOR GOODNESS SAKES.Today, I went to the grocery store, and the closest grocery store is Kroger. There are only 4 handicap parking spaces... and ALL of them were taking by people who did not have a handicap placard, sticker, etc. There was even one man just sitting on his phone... I have a handicap sticker because cancer and the chemotherapy I'm on makes my heart rate skyrocket when I walk long distances and in most instances, makes me sick, nauseous, etc. But that doesn't stop me from trying to do normal adult things before transplant where I won't be able to do ANYTHING for a very long time.I actually walked up to the guy who was in a handicapped spot (again with no sticker or placard) who was about my age and I said "Sir, do you mind moving spaces, this parking lot is packed and I have cancer and have a handicap sticker AND every other handicap spot is taken up by people who also don't have a handicap sticker."His rude respond was "I'm probably going to be here for another 10 minutes because my girlfriend who is 3 months pregnant can't walk far either." I have never yelled at anybody else, but this was the first time I did.YOU TOOK A HANDICAP SPOT IN A FULL PARKING LOT SO THAT YOUR GIRLFRIEND WHO IS ONLY 3 MONTHS PREGNANT CAN GO SHOPPING? AND I JUST F****** TOLD YOU I HAVE CANCER??He completely ignored me and told me I should either wait until his girlfriend returns or drive around the parking lot to wait for somebody else to leave.ARE YOU KIDDING ME??I almost wanted to take pictures of ALL the license plates that were parked in all 4 handicapped parking spaces and report them because that's WRONG ON SO MANY LEVELS.Thanks to that jerk and the 4 others who thought they were entitled to park in those spots, I ended up driving around the lot for 10 minutes waiting for a spot just end up getting the farthest one there was. My heart rate went through the roof and I was so nauseous the entire time I was grocery shopping. After 20 minutes of shopping, I come back to find the SAME JERK still parked playing games on his phone, and I really wanted to call/cuss him out, AND the other 4 handicap spots of the people who weren't handicapped where still there.I do apologize for this rant, but this is the first time where I've seen people be so entitled and not care about people that ACTUALLY need those spots so that they can run their errands SAFELY for their HEALTH.That jerk who thought his newly pregnant girlfriend was more important then somebody with CANCER made me lose faith humanity today... truly... (not to mention, I see all the time that many celebrities Park in these spots too because their famous, a LOT of them *cough cough Kardashians, VS models, etc*)Again, I sincerely apologize for ranting about this, but I felt like I needed to speak on this. I have been and still am so hurt and angry that this happened.PLEASE, do NOT park in a handicap spot for ANY reason unless it's an emergency or you have a handicap sticker or some kind of proof... its not safe for us who need those spots to do the things we need to do SAFELY.If you read this until the very end, thank you for taking the time to read this. I do apologize once again for ranting and for this being so long (I suffer from anxiety and guilt so
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January 2023 by Don sledge
Best Pharmacy in the area.
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November 2022 by Avis L.
neva shop here around closing time the night shift employees smell like Body odor and human excrement. white guy wearing a cap smells seriously offensive. Hoping he doesn't handle any food items i could see the sweat stains on his shirt
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October 2022 by Sunny
My old pharmacy jn Atlanta made a mistake with my prescription and Dexter was so helpful in getting it resolved and he literally filled my prescription within 60 secs. Normally they make you wait 15…sometimes 30 mins. It’s the little things customer service-wise that makes a big impact. At least for me.
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October 2022 by Michael Hahnemann
LEANNE IS AMAZING!!
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October 2022 by Ronnie Lee (Retired GA State Trooper)
Not much to say, being that I did NOT call Kroger Pharmacy 3 weeks ago. It was more like 6-8 weeks ago. I do wish that Google would stay more out of my backyard “you tend to your business, and I’ll tend to mine!” RL
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July 2022 by Laurel S.
I went to this Kroger because I had a steak that was black and smelled once I opened it. It was only the "sell by" date so I brought it to the store to show them. The person I spoke to was so mean and rude. She made me feel like an idiot and basically was like "too bad". So I said I won't be coming back here and her response was "not a problem". TERRIBLE customer service and I do not recommend. There are many other stores in Nashville that will show their customers respect.
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May 2022 by Kaitlyn D.
Definitely a quick run in and go place or "city Kroger". It would be impossible to get all of the ingredients you need here bc it's so small and always out of everything. I would avoid using instacart or delivery here, because they will be out of all of the staples.
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April 2022 by Kelly Murphy
Luv the people at this pharmacy. Cassidy went above and beyond today.