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September 2023 by M E.
DO NOT TAKE ANYTHING TO BE REPAIRED THERE. I brought in a pair of boots to be cleaned up and a strap from a purse to be shortened. I dropped them off in August and never heard from them. I contacted them at the end end of September, and they first couldn't find the my items even though I had the tickets. I told them it had been over a month and this was crazy. They then had to call me back and tell me someone put them in the wrong spot. Still they were not finished. I came in again when they told me they were done and they couldn't find them again! This place is an absolute disaster. It's antiquated with papers strewn all over the front desk. It is dusty, dirty with no care for ownership. No wonder they can't find anything, no one cares! In all, I went to the store FOUR times and they gave me multiply excuses and they still had the nerve to charge me for their disarray and excuse ridden statements. They don't care. They're a mess. How they stay open, I don't know. Go somewhere who cares about your business and time. They made me feel it was my fault they put things in wrong places. Absolutely stunning.
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April 2023 by John. M. Wilson
Got inserts and sneakers and have been wonderful a year ago. Going back to get more shoes.
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January 2023 by Laura H.
Family owned. Lady sounds good with shoes. 3 weeks to get small part of heal on boots.
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September 2022 by Chris Bowater
31 year old, 170 lbs with pain in knees, ankles, and toe joints. I did not realize how much of an impact having the right shoes can make. All joint pain has been almost completely resolved within weeks of getting fitted at Jensen's. It has been life changing.
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July 2022 by LG
I took my backpack to get cleaned, they accepted it and looked at all the things that needed to be cleaned. I went to pick it up and they practically did NOTHING to it, the guy said that "she" who ever "she" is, spend a lot of time cleaning, but I can tell you that I came home and cleaned with wipes and all the spots came off. If you can go somewhere else, save yourself some money.
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January 2022 by Cassidy Guillory-Nacke
I was helped by the owner in getting fitted with shoes. Then they molded my feet for inserts. The service was great and they seemed very knowledgeable about helping with foot pain. I have some of the worst feet and up until this point no one has been able to correct my problem. I have to wait 2 weeks for my insoles to come in and to wear my new shoes but I am very optimistic and I can't wait to try them out! It was a little more than I expected to spend but after already seeing an orthopedic specialist and getting nowhere with that I think it will probably be worth it! I highly recommend checking them out!
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November 2021 by Marilyn Rizzo
What don't I recommend? I don't recommend even walking into the store. It's all a scam. Total waste of $700+ and nothing to show for it other than 2 pair of shoes that I can't wear. If you want someone to take your money, this place will do it. If you want shoes, you'll have to go someplace reputable. I'd suggest that you avoid this place at all costs!
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November 2021 by Marilyn R.
There really ought to be an option for zero stars. It was one screw up after another, and I'm left with no shoes, and a $700+ loss. I'd have been much better off buying shoes at a thrift shop. They still wouldn't fit, but I'd have saved a lot of money. The special order is great! You get to pay for shoes you can't wear, nor can you return them! You're better off to just take several hundred dollars and throw it in the toilet. At least you'll save some time. These people are thrives.
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October 2021 by Paula Morgan
Had 1 pm appointment with Mike. Reception had to call him. Said he would be right in. Came in at 1:15 and went straight to another client. At 1:20 I just left. The whole operation seemed unprofessional and disorganized.
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September 2021 by Cassidy Nacke
I was helped by the owner in getting fitted with shoes. Then they molded my feet for inserts. The service was great and they seemed very knowledgeable about helping with foot pain. I have some of the worst feet and up until this point no one has been able to correct my problem. I have to wait 2 weeks for my insoles to come in and to wear my new shoes but I am very optimistic and I can't wait to try them out! It was a little more than I expected to spend but after already seeing an orthopedic specialist and getting nowhere with that I think it will probably be worth it! I highly recommend checking them out!
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September 2021 by Lauren R.
Support local! This is the most personable shoe store ever. 30F. They fixed the sole of my favorite Australian slippers and replaced my APL soles so I can continue using them safely (I have a bad knee). $20 and $50 respectively.
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July 2021 by Sharon Enoch
When tell you anything to sell a high price shoe.
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April 2021 by Peter Allen
only negative is parking difficult to find. helpful and knowledgeable staff
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April 2021 by Jennifer Kuhn
Been coming here for over 8 years and recently brought my son for a fitting. Phil has been wonderful helping us both to find the perfect custom orthodic. Game changer in day to day life.
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April 2021 by Larry West
Great place. People are very friendly and knowledgeable.
