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February 2024 by Sean Salas
They don't change sheets in the rooms, they will take forever to answer phones, when something is wrong they don't fix it they just say they're gonna deal with it, the free breakfast is not good food, the sink in my room leaked all over the counter and got my stuff wet constantly, no microwave in the room, the shuttle service they use is not very reliable (took almost an hour for them to get me a few times), would not recommend. They used my laptop while I was at work and messed up the report I had written up.
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February 2024 by Jody Montemayor
Great experience. All the staff here were awesome and willing to help in every way.
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February 2024 by Jamistyn
Rooms: The beds were cold and not comfortable and the couch hurt to sit on and one felt like a certain the one good thing was that the water was warm.
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February 2024 by Nathan Hetcel
Very clean rooms, nice and comfy beds and a pleasant staff. Also, pet friendly!
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February 2024 by Tayler Carson
If I could give 0 stars to this place I would. This is the filthiest hotel I’ve ever been to. After driving 4.5 hours we were checked into not 1 but 4 dirty hotel rooms. From dirty couches, carpets, bathrooms, towels and even found hair to unsatisfactory customer service by Kishan. We were not accommodated at all by this hotel on our nightly rate. He was so short and unconcerned it was pathetic. We talked to multiple guest service attendants that all did nothing! I’ll never visit this hotel again and I don’t recommend it to not even my worst enemy.
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January 2024 by Tonya Guinn
Clean nice room. Water wasn't hot, but at least it wasn't cold.
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January 2024 by Traveler_312
Reasonably priced hotel near the airport. Can't go wrong staying here. I believe they have an airport shuttle, and you can keep your car here for $10 a day vs. the $20 at the airport. I would double-check just to be sure if you're going to park here.
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January 2024 by Jessica Arnold
When I came here after a rough day of traveling I was greeted by a very nice and helpful receptionist. I had high hopes. When I got to my room I felt an overwhelming sense of dirty. I didn’t pay much attention as I was very tired and stressed from the day so I wanted to go take a shower and decompress. Well, I’m 6 months pregnant and as I go to step into the shower I almost fell because the bottom of the tub was covered in a slim. I took a rag and wiped it off and then processed with my shower. The shower drain was completely clogged making so none of my soaps drained explaining why it was so slick getting in. Obviously the bathtub was not cleaned after the last person and their soap was left behind. There was so much dust on everything! I found a nose ring on a side table and there were dirty hand prints and runs running down the mirrors, walls and doors. It’s very obvious it has not been actually cleaned in a very long time. Really gave me the creepy crawlies wondering what was in those sheets! The breakfast was great though!
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January 2024 by Jose Gallegos
Helpful
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December 2023 by Patrick Russell
So im doing this review for my mother she was the guest that was physically in the room. I just paid for them for her bday! She wanted me to say the hotel was amazing, and the staff was very helpful, especially Kishan! So thank you all cause mother is now in a wheelchair and this was the first time she traveled somewhere far from where she lives in Alabama!!! Kepp up the great work! She. She said the breakfast was the best!!!Nearby activities: It's close to the Xmas lights at gaylord opry land
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November 2023 by Anonymous Coward
Bit dated, run down.Glass shower doors, all 4 of the wheels are busted or off the tracks, doors will not move, can't get into the shower without lifting and moving the entirety of these slabs of glass.Tv service is mediocre at best, many channels don't work and image is very orange.Bed was comfortable enough.Definitely far below the expectations of a Hyatt Place.
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October 2023 by Thomas Dafinger
The room I stayed in for one night was good in size, but it was an older one and they could have cleaned the carpet a bit more especially the area around the bed. During my stay there was in irregular intervals a strange noise in they room and I couldn’t figure out, where it was coming from. This was annoying, especially during the nighttime. The breakfast was ok for me as I usually don’t eat too much in the morning. For the day of departure I requested a late check out, which was granted by the front office, but housekeeping didn’t respect my privacy and knocked on the door and opened it. The do-not-disturb-sign was placed on the knob outside of the door. And then there was the thing with the airport shuttle, which I requested. At the agreed time no shuttle showed up and after 20 minutes of waiting I asked once again at the reception, if there’s a shuttle coming or not and I was promised that it would arrive soon. Another 10 minutes later it finally arrived. To my mind I payed way too much for what I got. The rate was almost $180 for one night.
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October 2023 by roberg316
I looked for a hotel that had breakfast and a pool. The breakfast was the worst I've ever had, day after day. The pool was green and closed. Housekeeping is below standard. Bathroom floor not swept. Carpet not vacuumed. The textured wallpaper in the bathroom is a poor choice, it had mold forming at the top. While showering the water pressure just stopped after about 5 minutes, then came back up, and minutes later, it dropped back down. The bed was comfortable. The hotel was quiet. The person at the front desk could be any of the people on their phone, sitting in the lobby, you just have to wait to see who eventually gets up and walks behind the counter. It shouldn't be a Hyatt and it shouldn't be over $100 per night.
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October 2023 by J C
The place is decent. The air conditioner made a lot of noise when it came on. The rooms are clean and the breakfast was good. The night shift worker who checks you in was very nice and informative. However when I checked out, the day shift worker did not ask me how my stay was, was talking on a personal phone call while checking me out and was not friendly at all. Then when I watched another couple being checked in, he was rude with them as well. The maids knocked on my door 4 different times to come clean and each time I told them to come back later. It wasn't time to check out, however I felt forced out by the maids persistence.
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October 2023 by Linda Lunsford
Shuttle service is a joke. I waited more than 60 minutes for the shuttle. I called the hotel twice about 20 minutes apart. Do not park and ride.The room was just okay. Definitely not worth the $200 plus I was charged for one night. It definitely could have been cleaner.The service when I was at the hotel was okay but I will re-interate, do not use shuttle service from the airport especially if you pay to park additional days.
