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March 2022 by Robert D.
Home Depot Cares More about Policies than Customers Please let me tell you a story about why the Home Depot in Hermitage, TN should be avoided at all costs: · Early November 2021: I notice our dishwasher is leaking and likely beyond repair. We head to the local Home Depot and buy a new *Whirlpool dishwasher · Wednesday before Thanksgiving: new dishwasher arrives but is in horrible shape (literally looks like someone took a sledgehammer to the front of it). We reject the arrival and reschedule · Early December 2021: I'm informed there are shipping delays and there is no ETA on when new dishwasher will arrive. · December 21, 2021. New dishwasher arrives. No visible wear and tear on the outside after removed from the box in front of me. We paid Home Depot for installation, but the assistant was unable (unwilling?) to remove the old dishwasher because he said the tile in our kitchen was blocking the dishwasher and made him unable to remove it. · December-January 21-22. We encountered various issues removing the tile. One dealer wanted to overcharge us. We settled for another source who no showed on the day he was to arrive and basically ripped us off. · March 2022: 1. were able to finally remove the flooring. Home Depot refused to honor the installation we paid for because it was outside the 30-day window. I had to hire a third party to install the new dishwasher. 2. The third-party repair person, upon inspection, finds the "new" dishwasher was also severely damaged, likely during delivery. It was not noticed by us. The third-party repair person is on record saying the damage he saw was with an inspection by flashlight under the dishwasher and that I would not have noticed it unless I knew what to look for. 3. We informed Home Depot of the latest development and their response is basically "too bad and we don't care." It was outside the 30 day window, so they told us we are basically stuck paying close to $1000 for a dishwasher that was broken on delivery. · It looks like we will have no option but to purchase yet another dishwasher. We will NOT be purchasing it from Home Depot and I will never purchase anything from Home Deport ever again. I will cut up my Home Depot credit card as soon as it is settled. If I can talk at least one person out of being a Home Depot customer, I will be very happy, because I know I have done them a huge favor. Regards: Robert Daniel *PS: Avoid Whirlpool/Maytag if at all possible, as well.
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October 2021 by Nancy T.
Guy in paint area was helpful and kind. Went to Thompson lane snd was treated like we were stupid and young girl was rude.
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June 2021 by Selvin S.
Great customer service from the young man named Zaman. He saw me struggling to reached the top shelf because I'm too short and he helped me chose the best product! Definitely deserves a raise!
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May 2021 by Brandy Lee
Every time I visit this store, I end up frustrated with the employees, and I end up spending my money at Lowe’s across the street. Their customer service at Lowe’s is phenomenal. Home Depot could learn a lot by making a visit next door.
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April 2021 by Tim Burnett
The ONLY thing Home Depot is go for is taking the $$, I never got the attic ladder or even a call.
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April 2021 by Travis B.
Ruthie in appliances is a gem in this store! We ordered a washer and dryer set and came back the next day and ordered new kitchen appliances. She worked with us both days and she knows her stuff! The 5 stars is for her. We inquired about getting new counter tops installed and attempted to pick out samples and set up a time to come back to provide measurements, however the guy we were working with was rude the entire time. He acted like it was an inconvenience that we were there. Because of that we will be going somewhere else to have our counter tops replaced.
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December 2020 by Wendy Cohenno
Derrick in lumber was very helpful with ur large lumber purchase.
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November 2020 by Steve S.
A typical Home Depot. We stopped in to get some paint for the living room. We quickly found the color chip of what we wanted, their selection is large. Once we had that it only took a few minutes to mix the paint. Easy cheesy! In and out in about 10 minutes. AND I got 10% off as a veteran!
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October 2020 by Amy M.
I haven't written a negative review in a long time, it takes a lot for me to have an experience so bad that I feel the need to tell others about it. Home Depot in Hermitage makes it very easy to write this review. My refrigerator crapped out yesterday. The ice maker stopped working and there were enough issues that it needed to be replaced. I'm the type of shopper who will compare...what's in stock, what are the prices, do they have it right away, is there a sale, how fast can they deliver it? All these things go into my decision. So I started at Lowes with my comparison. They had one I liked but like a good value shopper I still needed to compare so I crossed the street to home depot. I got back to the appliance department and started to browse. This lady comes around the corner practically yelling at me "SALE IN NOVEMBER". I told her that I appreciated that but I needed one asap and that I would just like to look around and compare. Well she continued to follow me still yelling at me "DO YOU KNOW YOUR MEASUREMENTS" "I CANT SELL IT UNLESS YOU DO" "THATS COUNTER DEPTH" "WE DONT HAVE THAT ONE" "IF THE SIGN IS BACKWARDS ITS NOT AVAILABLE" "ILL HAVE TO CHECK AVAILABILITY ON ALL OF THESE" Every little thing was an issue. There was one on sale at the front of the department. I assumed, like most probably would, that it was the last one and I could just get that one. So I told her I wanted that one, she proceeds to tell me that she has to check availability and I ask her if I can't just buy they one "WELL OF COURSE NOT!" and then chuckled like I was stupid for asking. She looked in the computer and said she couldn't get it to me until mid November. I said no thank you and headed out. On my way out I stopped at the customer service desk and told them I had the most rude experience I had ever had when planning on spending a lot of money. I also told them I would be heading over to Lowes to buy my refrigerator and I would still do that if it was double the price. Lowes was amazing by the way. I was able to compare and look at each one. I wasn't hovered over. He was there to answer my questions and help me compare, even moving around shelves to help me figure out space. I was able to order and have it delivered tomorrow with my broken one taken away and recycled. My money and time was better spent at lowes and will continue to be spent at lowes.
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May 2020 by Steven W.
I recently walked in and the first 5 employees I saw were not wearing a mask. During my whole visit, I only saw a few employees wearing a mask. I went to Lowe's across the street and I saw every employee properly wearing a mask and they had hand sanitizer at both doors. I know which store really cares about the customer and who I'll be shopping with!
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September 2019 by Marva W.
We ordered carpet on July 28th. The installer said the pattern in the carpet couldn't be matched and suggested we pick new carpet. We did and almost 2 months later still no carpet. We have spent over $11000 this summer doing remodeling and storm repairs and have always been loyal customers. It saddens me that even after talking to Chris Blair the manager nothing done. Why do they have a flooring dept???
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July 2019 by Penny White Baumann
This is my new Samsung dishwasher that was delivered by Home Depot delivery two bent steel plates On each side, the bottom section cracked and top dish rack won’t stay in its casing. I have been Told that that you will not allow me to return it. To contact Samsung and get them to replace it. Samsung says it’s Home Depot’s responsibility, meanwhile I have a $1000 dishwasher sitting in Dining room that I paid hard earned money for and no one will help make this situation right.
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May 2019 by Alexis B.
A Home Depot is usually a Home Depot (like how almost every Starbucks is almost exactly the same), but I couldn't get any help at this Home Depot yesterday. I was there trying to find out about their countertops. An employee had been in the area talking to other customers so I circled and came back around. And then he was nowhere to be found. I waited for 10 minutes but no one ever showed up to help. So I left and went back to work and figured I'd go to the Home Depot closer to my house that night. Kind of a bummer.
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April 2019 by Animal Lover G.
there is no perfect store, no perfect layout, no perfectly staffed place that can meet all of everyone's needs... but today I walked into this store looking for plumbing repair items - I AM NOT A PLUMBER - just a desperate renter of a shabbily remodeled kitchen in a very old house. I had the worst feeling about the outcome -- i went to the plumbing section to buy a new sprayer unit for the kitchen sink, and I asked about that miracle leak-sealing paint i've seen on TV. A man in an orange vest named Ray showed me the sprayers, checked that off my list. He asked what the leak sealing paint was for and I said it was for my kitchen sink because the curvy plastic pipe had come loose from the straight pipe attached to the drain -- and it was leaking into a bucket that was left there by the workmen (i know, right?!!) which I discovered many months after I'd moved in because of a smell that made me look under there... yuck!!!! Anyway, he picked an item off the shelf for $1.79 and (a white plastic screw-on piece with a couple of rubber washers) and showed me how to fix this problem he said "it'll take you 5 minutes" which I did not believe. he took a piece of pipe off the shelf, showed me what to do and said it was sure to work. (I still did not believe it could be that simple.) I asked one more time, and he assured me it would work. I could not imagine this nasty nightmare underneath my sink could be well again... but it was!! both things I bought worked perfectly when I followed his instructions and I called the store to tell the manager what a weight was lifted from my shoulders and actually cried to her on the phone, I was so happy and grateful. Anyway, I hope every store has a "Ray" out there who can change someone's life with 7 minutes of inexpensive parts and basic, but excellent, advice. It's people like Ray that give me hope for humanity. If you find one, call the manager and tell your story-- cause these folks need to know how important they are to us. thank you Ray! :) thanks Home Depot!
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December 2018 by Raul Watson
People are less than knowledgeable yet rude