-
July 2024 by Pedro Gomez Gomez
Good good service
-
July 2024 by Charles Roberts
Best place I ship for all my needs.
-
July 2024 by Cory Stott
The staff is always courteous when greeting you and asking if you need any assistance, which is refreshing. This store always seems to be well stocked with everything that I need for my projects, or an associate was willing to look up inventory levels at nearby stores.
-
July 2024 by Stephen Ussery
Chuck, Omario, and the pickup team went above and beyond to help me unpack and load a heavy machine into my truck. Great customer service!
-
July 2024 by Amanda Love
**edit**
I was told i would get a $75 credit because the salesman left off the haul away order and i had to take care of it myself. They did not give me the credit. I am sickened by this company that i have spent tens of thousands of dollars at.
I have bought many large appliances at this store. Every single time something has gone terribly wrong. The latest catastrophe was in buying my refrigerator. The delivery driver told me they could not install it because I didn't have a water line and refrigerators won't work without one. Funny, because the old one worked for 20 years. They proceeded to take it and drive off. I went to the store and explained what happened, I was made to feel like it was my fault that "let" them drive away. There was one very kind and helpful lady that really tried to help and she was able to get in touch with the delivery people and send them back. So they come ba k and try to take it in the door on the wide side. I had to get a measuring tape to prove to them that they needed to turn it around to fit in the door. They tried twice during this to tell me I just needed to reschedule my delivery. The door handles were also scratched up during this process.
Once they got it in, reluctantly, they said they were leaving. I said wait, I asked for haul off service for the old one and they said no, it wasn't on the order so they left my old refrigerator in the middle of my kitchen. They were correct, the salesman had not added that to my order even though I had requested it. Not only that, but he had charged me for a water line even though I specifically asked not to have one.
Next, I contact management. The lady was very sympathetic about the situation and told me she would talk to a man who would be calling me the next day. This guy never calls, I wait 4 or 5 days and call back. He went on vacation! Ok so now they say they will come getvit if I putvit outside, for a charge. I agree. Next they say nevermind because fridges are heavy and we have to keep our employees safe. The frustration is beyond belief. They gave me a $75 credit and wished me luck.
Needless to say I will be going to Lowes from now on. Even the manager told me they always screw up her deliveries and she works there!
-
July 2024 by Amber H
Had an issue with One Coat guaranteed paint *not a quality issue* my daughter purchased. Behr rep (Alonso?) was present and was very friendly and understanding. He explained that the One Coat paints are only guaranteed with the Dynasty or Marquee colors. The person who sold the paint didn’t seem to know that. He spoke to the manager, Tracy, who was also friendly and understanding. They were able to solve my problem beyond my expectation and were completely customer focused. They even said to each other that they needed to add the one coat coverage info in their trainings. I left the store beyond satisfied with the resolution and appreciative that REAL customer service still exists! Thanks Home Depot!
-
July 2024 by Sheila Milan
I went to the Home Depot located near Briley Parkway to pay my Home Depot account, there was a gentleman in front of me that was being serviced, I stood there until it was my turn. Now mine you when I write a review about a company I am all about great customer service, because if I was in that person position and I’m working for a company I would want that customer to have the best experience ever so they would come back.
This was my second experience with paying my Home Depot account there, and both times I got the same employee, the first time I give her my bills , I tell her what I wanted to pay on my bills she types in the incorrect amount after I verbally told her the amounts, which I paid more than I wanted to but went ahead , the second time I ended up with the same person this time I’m in line , waiting, after she gets threw with one Customer she walks off never acknowledges that I’m there and starts doing something else , by now I highly upset I could not believe she just did that . I-expect her say can I help you , or have you been helped but she did nether, I had to speak up and ask do I pay my bill here or do I go in another area. That experience sucked , I will never go back there to pay my bill , I told my husband what happened he said don’t worry I will go and pay it. I love me some Home Depot but I hate louse customer service, and if young people don’t want to work or hate there job quit I do a lot of reviews I hardly ever give a 1 star , but this incident deserves it. If you can’t give outstanding customer service get out of the business you don’t deserve my money .
-
June 2024 by Trey Joiner
Has all of my ryobi tools
-
June 2024 by Brandy Story
Went today walked around the store looking for a few things! Not one person asked if they could help find anything and no one was really around. Wouldn’t have bought anything but had a drink to pay for since we were drinking it in the store. The self check out cashier was completely unaware and unfriendly once we were finally helped! I bet I go to Lowe’s next time I always get help that’s needed there! Completely disappointed in the neighborhood Home Depot
-
June 2024 by Thomas Gore
I'd say this location is pretty middle of the road for what you expect from a Home Depot. It's not the best one I've been to nor is it the worst. I wouldn't get your hopes up if you need to find an employee that is deeply knowledgeable and can give you advice on your project, but you can at least expect to find employees that will attempt to help you in any way they are capable of. Like I said, a relatively standard Home Depot location. Plus one star over true average because I personally like Home Depot over their main competitor, Lowe's.
-
June 2024 by Davey T
If you can come here instead of the Madison store you should do that at all costs....
-
May 2024 by Elijah Apperson
Ya got 3 people standing around talking. And I gotta wait around for someone elseto help me get a wrench set? Lazy employees
-
May 2024 by Tim Cochran
Just not a well staffed store. Difficult time getting paint. Difficult time handling returns. I will not be returning.
-
May 2024 by chad darr
Home Depot are a little different, but they usually have everything that I need and more
-
May 2024 by Chris Turner
Well stocked shelves and good selection with reasonable prices. Sparsity of knowledgable staff that is typical of most large hardware stores. Nothing atypical.