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February 2024 by Brandon Green
Refused return for an unused item I had a receipt for.
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February 2024 by Juan Rodríguez
Very good and efficient
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February 2024 by Alex Ridley
Had help from a lady named Georgia, she was very attentive and wanted to help out every step of the way. Thank you Georgia!!! Hope you get a raise ??
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February 2024 by M R Z
Customer service is ExcellentI appreciate the store manager, April, who greatly supports customers .
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February 2024 by Kevin “Kev” Brown
Great staff. Very knowledgeable and friendly
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December 2023 by Steve Kozy
Well run and stocked store. Sometimes hard to find help, but the App makes finding things easy
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December 2023 by Kat M.
There is a girl that works here with really long pretty nails and every time I see her, she is SO helpful and kind. I leave feeling happier and lighter. Thank you! Great location with great staff.
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December 2023 by Megan Lavery
Mel was so helpful when buying an oven! She was extremely informative and realistic. Definitely would recommend asking Mel for any future projects
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November 2023 by Layla Carpenter
Aiden in the garden department was the nicest young man I have ever met. Very knowledgeable, respectful, and helpful. Helped me find what I needed and made sure I was doing okay as well. Outstanding service for someone his age. He was hard at work when I asked him for help and he stopped what he was doing to make sure I found what I needed okay. Thank you Aiden!
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November 2023 by Lorie Gentry
I'm a very upset customer. I ordered a washer and dryer. Delivery day I stayed home and waited for my delivery. They claimed to have knocked at my door and left a note on my door. I don't know how I could have missed them because the apartment is empty due to my recent move. They scheduled me out for delivery TWO weeks after the first failed attempt. I bought a ring doorbell as to not miss any deliveries. I was given a time frame of no later than 6:30 p.m. on second delivery. This changed later that day to 9:30 p.m. I stayed home from work to wait for the delivery that never came. Nobody could give me a reschedule day for the next morning. Home Depot needs to get more delivery teams because I think they have overloaded their teams on deliveries with unreliable times. I will not be going back to the Home Depot in Hermitage TN for any sales. I have never had such poor service for deliveries in my life. I suggest not ordering any appliances from them for delivery. Taking my business somewhere else.
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October 2023 by Liudmyla Kozynska
My son loves their monthly free workshops! Now in the store a good selection of Halloween and Christmas decorations. Staff is always friendly and helpful
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August 2023 by DeForest
Rented a skid steer here on Thursday in the pouring rain. It was the only day I had to get my landscaping project done. I picked up the machine (which was covered in mud and obviously had not been cleaned) with my truck. About 30 minutes into working we noticed a shear pin was missing from the bracket that held the bucket mount onto the arm. We called the repair number and they told us they could not/would not come out that day to fix it. So we returned the machine to this location.Between clean up, loading, driving, and hunting down another skid steer at another HD location on the OTHER SIDE OF TOWN; it cost us 6 hours of time. My project suffered and was almost botched entirely.I explained this to the employees and they only refunded me for the first skid steer rental. They would not refund me for the diesel fuel I put in, or give me any sort of discount on the other skid steer rental for time lost. Missing shear pin was not our fault.
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July 2023 by Miranda Kammeyer
Owed a refund of $2400 and they can't get it to process? We're two weeks past the return and I still have no update and no refund. I've called at least 10 times with the same "our system crashed and only IT can fix it"There's been no suggestions of resolution outside of pushing it to IT again & again & again, no form of other compensation, no offer of other means of refund...
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July 2023 by Jaque Quic
Joe in tool rents was the best rental employee experience I’ve ever had. Usually my experience with rental is average at best and Joe made time for me and was incredibly friendly. Way to hire awesome people HD!
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July 2023 by John Taylor
Just a quick shout out about the tool rental team. I rent a lot of equipment from them and they're always knowledgeable and easy to work with. Excellent service!
