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September 2023 by Matthew A.
Will not give estimate until they are holding your keys hostage. Will not give even ballpark, bookend or any kind of range of price for standard maintenance like water pump replacement on ford 3.7 liter v6 engine.
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August 2023 by Tony Boco
Jen and Brent are beautiful souls! They were so understanding and helpful in repairing my SUV after I hit a large puddle of water during awful thunderstorm past Saturday night. I highly recommend Hillsboro Village Auto Service for their integrity. They're well deserving of AAA certified rating and very trustworthy. Mahalo as we would say in Hawaii!Service: Electrical repair
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August 2023 by Megan Newton
The entire team at Hillsboro Village Auto Service was amazing. They saw my vehicle the same day, and also repaired same day. Everywhere else I called couldn’t see me for 1-2 weeks - and I am so grateful they were so kind and informative. Will definitely return if needed.Service: A/C services
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August 2023 by Adam Whiting
Great service! I brought my car in for a second opinion on the brakes after getting an expensive list of work needed from the dealership (which I think was based on their service records and not checking the car).Hillsboro Village Auto Service did a thorough job looking over the car and saved me money on work which wasn't needed.
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August 2023 by Mason Ware
The prices are insane. I’m not sure if it’s a Nashville thing, but I paid 4x more than I would at home to get my brake light replaced. Service is extremely quick which saves them from one star rating. EDIT: contrary to what the company response says, I was not informed of the brake light replacement cost.
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July 2023 by Sharon Kozy
So thankful that Hillsboro Village Auto Service exists! They do excellent work and are honest. Several times they have helped me resolve pesky warning light issues for a modest or no fee. When larger repairs are needed, I always leave with the perception that they have treated me fairly.
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June 2023 by A OF
I was going to give this place five stars but there is a reason for three.I like the fact that it’s AAA approved and give 10% discount. Knowledgeable mechanics, obviously skilled, and can understand the high cost of rent and labor.I had brought my vehicle to get checked out for why it didn’t run, they gave me a quote and they found the problem. Great, wonderful job. But the repair was too expensive and didn’t have enough for the service at the time so I had wait.Everything was within something to be expected so far. But then I got my vehicle home and discovered that there was something on the oil dipstick that made it appear to have enough oil. It had totally fooled me the first time but then after checking in the sunlight, the engine was low on oil. I remember that they ran my vehicle at the shop.So, my recommendation is to please check the oil level before starting a vehicle. If there was something on the dipstick that fooled the actual oil level then it could happen in other vehicles.I’m going to have to check this other issue to find out why it was low on oil in addition to the reason that it was taken in to get checked.But otherwise, I have to say thanks for being very professional and finding the problem with my vehicle. Thankfully it wasn’t anything worse and fixable. I still recommend this place. AAA approved auto repair.———————————————————Update, after my vehicle was serviced by a different auto repair shop it was discovered that this shop was way off on their assessment. The vehicle basically needed a tuneup and general maintenance.Considering that this shop ran the vehicle without checking the oil level, I can’t recommend using this place. Furthermore, it appears that similar misdiagnosis of repairs tends to be common among AAA approved repair shops.
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June 2023 by Jeff Vanderbilt
I was recently visiting Nashville from Wisconsin and had my car break down on Friday morning. The folks at Hillsboro were able to recommend a towing service to get my car to them, squeeze it in to diagnose the issue, and order parts all before noon.The parts didn't arrive until the following Tuesday, but Hillsboro stayed in contact providing me status updates until the car was fixed.
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June 2023 by Charles Page
We picked this place to have our Infiniti checked out (it was making a hideous noise) because the reviews were all so positive. The reviews were right! Fast, professional and very communicative throughout the repair process. Thanks for a job well done!
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June 2023 by Gary Simpson
I was in Nashville for business for 3 days. They got me in the same day. The owner showed me exactly the problem and part prices. I had the vehicle back the next morning. I have no complaints and am very happy with their service.
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May 2023 by Chris Edwards
If I could give these guys and gals 10 stars I would. I was delivering a 1966 Mustang when the lower control arm sheared its bolts. I randomly called them and then limped the car over. They immediately threw it on a lift, identified the issue and had it fixed by the end of the day. I was back on the road the next day! Those guys are a bunch of classic car junkies!
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May 2023 by Laura Epling
I’ve been taking my old, used cars to Hillsboro Auto off and on for the past seven years or so, and every time I visit they go above and beyond with their service. They’re excellent communicators, honest with their assessments and they never try to twist my arm into more services than necessary. They have a history of graciously replacing dead light bulbs or faulty wiper blades at no extra charge, and it’s clear that they value their customers feeling safe and taken care of no matter what. They may not technically be the cheapest in Nashville, but their rates are comparable, in a wonderful location, I know I can trust them, and their work will continue to stretch the life of my grandma of a Honda until she rest in peace
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May 2023 by Jamie Kyne
I've been taking my family's cars to Brent and the team here for over 15 years. Once during that time I took a vehicle to another shop and was so disappointed with the work they did compared to the people at Hillsboro Village Auto Service. Jennifer is always warm and helpful at the front desk. All the mechanics know their stuff and Brent is consistently thoughtful in discussing strategies for our cars with me for how best to care for them. I think I'm a customer for life.Services: Electrical repair
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May 2023 by Mallory Horn
I needed a last minute oil change and I called the night before and they fit me in the next day and had it done by noon. Everyone was kind and helpful. I will definitely be coming back.Service: Oil change
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April 2023 by Ross Masters
I brought my car here and Brent fixed me up right. It was a bigger repair than I’d hoped for, but my car is old and I suspected there might be underlying issues. I had a lot of questions and he patiently answered them all. I looked into prices for the repair and what they charged was comparable. Given their location (nice area, close to my work and house) I think they were very fair.A few weeks later, I had a separate issue. As I was describing it to him, he asked if we could look under the hood really quickly. He made a quick simple adjustment for no fee and saved my car being in the shop overnight.Overall, the people here seem trustworthy and their work quality. The prices are fair. People who left bad reviews are likely just frustrated they had to spend a lot of money for an unexpectedly large repair- the frustration is understandable, but no reason to trash what appears to me to be a very reputable and quality shop.And they have a dog!
