Hertz Car Rental - Nashville Metro Airport offers a great experience for travelers looking for convenience and excellent service. Customers find it easy to book online or through the free Hertz app, with a wide selection of vehicles including luxury cars, SUVs, and vans. The service is noted for being courteous and professional, with many reviews highlighting the staff's commitment to customer satisfaction. One notable employee, Abanoub, received praise for his exceptional kindness and resourcefulness, helping a family secure a car after a booking mistake. His warm approach, including offering stickers to children, created a positive atmosphere during a stressful situation. Another staff member, Jose C, is also recognized for going above and beyond to ensure customer satisfaction. The rental process, from pick-up to return, is described as smooth and hassle-free, making it a favorite among travelers. Many customers recommend becoming a Gold Member for expedited service and the ability to choose a car without waiting in line. Overall, Hertz Car Rental - Nashville Metro Airport is highly recommended for its reasonable prices, friendly service, and the quality of its vehicles.
One car in PC on arrival. Check out lane didn’t have card reader so had to go back to Gold desk. You have choices, pick a competitor.
October 2025
Great experience overall. Getting a reservation online is a breeze, the service is courteous and professional, the prices are very reasonable (even more if you are an AAA member), the car4s are great, and returning the car is a also a breeze. Highly recommended.
September 2025
Clean wrangler, but poor customer service and not what I reserved and prepaid for.
