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July 2023 by Chris Delacruz
After spending 7 hours waiting for Tire Discounters down the road to patch our tire, we had finally had enough and gave this place a call. Josh told us to bring it on in so we did. We were there for less than 20 minutes and the job was done. We should have come here from the start. Great service and great staff.Service: Tires
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July 2023 by Chanel Ruth
Absolutely incredible service! After going to several different shops and being quoted outrageous prices for the work I needed done, I called Hermitage Tire Center this morning to ask for a quote on a wheel bearing replacement. I was quoted the lowest price I had received so far and asked if I could bring it in today. After talking with Brandon and receiving great advice and customer service, I went ahead and had my wheel bearing replaced, purchased 4 new tires, and new brakes for my car. It was ready by 5 o’clock SAME DAY. After stressing for two weeks, Hermitage Tire Center has me squared away within a few hours with fair pricing. I will absolutely recommend this place to others and will return for future services.Services: Tires
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June 2023 by Lauren L.
I've had two different services performed on my car at Hermitage Tire Center at two separate times (new front breaks, new starter). Both services were easy, thoroughly explained, and reasonably priced. What stands out about Hermitage Tire is the quality of service and professionalism. Today when my car was being serviced, an older man walked in and I overheard the Hermitage Tire employees interacting with him. This man seemed a little confused and irritated, and every employee who interacted with him was extremely patient and helped to explain aspects of his service. He was supposed to have an hour wait, but after he expressed annoyance about that, they managed to get his car in and out pretty quickly. I was really impressed by their kindness and highly recommend them!
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April 2023 by Music City Motorhead
I’m not usually one to leave reviews, but I feel this warrants one. I had my oil changed, and was supposed to have my tires rotated at Hermitage Tire in December of 2022. One of my wheel covers was broken in the process of them trying to rotate the tires; which would be no big deal, except for the fact that the tires were never rotated after the wheel cover was broken ( I wasn’t made aware of that fact, or that my wheel cover had been damaged, upon pickup.) The next day I noticed that my wheel cover was being held on by zip ties. I immediately called and voiced my concerns, and the person who answered the phone was apologetic and said he had meant to tell me what had happened, but that he had been tied up on a phone call in the back when I was picking my car up. I told him it was no big deal, and that as long as my wheel cover was replaced, I would be satisfied. They had me send over an email with links of the specific (factory) wheel covers on my car so they could purchase the right one. I waited a month or so before calling to check in the first time, and when I called, nobody knew anything about ordering my wheel cover or who was supposed to have done it. I had to explain the whole situation to multiple people before leaving the call with a promise they’d call back as soon as the wheel cover came in. Another month went by, I called again to check in, and was met with a less than personable attitude and the guy telling me “We have your number, I told you we’ll call you when it’s in.” Like I was annoying them.. This call was in February. I’m writing this in April 2023 and I still haven’t received a phone call from them, and I’m still riding around with my wheel cover zip-tied on.Service: Tire rotations
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April 2023 by Jadivon
Honest dependable service with fair pricing.Had an incident with all four of my tires at once. Not only were they sympathetic to my situation they got me up and going the same day.I can trust these guys to provide whatever my car needs as well as any referrals on things they can't handle in shop themselves.Services: Tires
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April 2023 by Ariel C.
These men are crooks they took 980 from me just to tell me a few days later my car needed to be replaced . I wouldn't recommend them to my worst enemy. I came in for new brakes and a diagnostic check on my engine light ; they lied to me about the reason my light was on ; then took my money only to later tell me I need to get a new car asap. Money hungry , lazy smiling bunch of wolves . I wish I would have went to total automotive at least they are an honest bunch. I have never been so upset with service in my life . No integrity just money hungry. I couldn't imagine telling someone to pay 1000 then a few days later the car is broke down. I should have just thrown. The money out the window . They pretend to be nice but a lazy unskilled bunch of men. If you care about your hard earned dollar don't come here I wish I went to a real good year and not these posers
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March 2023 by valerie scott
I hit something in the road and my front driver side tire blew totally out. Being an elderly female (about 9 pm) I drove about 3 miles on my rim. After I got home, I could see that the rim was bent. I assumed that I would need a new rim and tire. After reading the reviews here by previous customers, I called Hermitage Tire and explained my situation. The person on the phone told me that they would have to see the car to give me an exact estimate. I had my car towed there. After looking at my rim, they told me that they could repair the rim and install a new tire in 15 minutes!!! I was shocked!! AND THEY DID!! My total bill was 98.00 including tax. I am shocked again! The tire was 73.00 and the labor was 12.50 (unbelievable)!! Seriously, I was expecting to spend at least 300.00 if I were lucky! I would rate Hermitage Tire with 100 stars if I could. Their honesty and integrity are refreshing in this age and time. Now I need a new hubcap! LOL.I have a bolt on hubcap, so I called the dealer (kia) and asked the price. I was quoted 100.00 for 1 hubcap and 100.00 for labor. 200.00 for one hubcap....no way. I was able to order a dealer hubcap online for 50.00 When it arrives, I will go back to Hermitage Tire and have them install it. It will take them less than 5 minutes to do it AND I will happily pay what they ask because I know that the cost will be fair, and less than 100 for labor for a 5 minute job.I want to thank everyone before me that has given positive reviews, which led me here!!Seriously, Hermitage Tire is the REAL DEAL! If asked, I would happily be in a commercial for free to tout this company!!!!!!Service: Tires
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February 2023 by Judy G Roark
I can’t say enough about how great everyone was to me and my Mom! Mom had a flat earlier that day, so we went to Hermitage Tire to replace her tires. Everyone was so friendly and helpful, and they gave us a really good deal, AND, they finished earlier than promised! I would strongly recommend Hermitage Tire Center!Service: Tires
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November 2022 by Christie Rennard
They have demonstrated integrity and even told me when I didn’t really need the work because it wouldn’t effect driveability. They have fixed my car problems in a timely way and even provided a short distance shuttle service back to my home and then again to pick up my car. I love the polite, friendly professionalism every single employee from the people working on the cars all the way to the cashier have shown. If you want to support a Christian, friendly, locally owned family business while saving money and getting your car work done correctly come to this place. I LOVE THEM! Uses them 4x now and their performance is consistent.
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August 2022 by Chris Lewis
Had brakes done on 8/8/22. Everyone was incredibly friendly and helpful. My wheel locks were broken during the work. After a small miscommunication they replaced my wheel locks. Highly recommended!
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June 2022 by Shaheen E.
I came there for them to check on my A/C, turns out it's the Blowing Motor. They were charging $99 for the check up, $187 for the motor, & $375 for the Labor.....I let them know I couldn't pay for the whole thing today but I could pay for the check up & the Part. Instantly they got frustrated, told me I could get the part without paying for the labor and started lecturing me about the labor. Still took like 20 mins to get my car back, but when I did get it I noticed my brakes were screeching remember I didn't go in there for them to check on my brakes.....one of them meat heads had a pissy fit
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May 2022 by Darrell Merryman
My wife and I have done business with HTC since we moved to this side of town. My mother and sister traded with them for many years before that. I have never had or heard of a bad experience with them. They're always kind and courteous, no matter how many people are there, and they always go above and beyond (literally) what they're asked to do. It's hard to say in an online review how much I appreciate how they do business and how well I am treated every time I walk in the door!Service: Auto maintenance
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April 2022 by Dakota Soto
Throughout the past four days that I have been to Hermitage Tire Center, every employee that I interacted with was consistently kind and respectful. The place has a good atmosphere about it. I felt comfortable sitting in the waiting area knowing that my needs were being taken care of. They were honest and patient with my car situation. This doesn’t often happen for me, especially with being a woman who is not super knowledgeable about car mechanics. Ben and Wendy Especially made me feel at home and treated me like family. That southern comfort really goes a long way. I’ll definitely be back for all my car needs. Thank you all again and God bless your business!!! ??? ~Brittany
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April 2022 by Stephanie Spencer
I had a great experience with Hermitage Tire Center. They assisted me with getting my maintenance on my car up for Oil Change and Tire Rotations. Very affordable, seemed like they cared about actually helping me. I am excited to utilize them moving forward for my car needs.Services: Tire rotations
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March 2022 by Jean Renelien
My day started off with 2 flat tires on one of the coldest days of the year followed by a myriad of negative experiences with other tire shops and towing services in the local area. By the time I called HTC, I was both annoyed and frustrated (not at them) but at how bad my day was going. Lucky for me, Ben and Wendy turned my fortune around by lending me their ears to vent and preceded to exceed my expectations even more by the level of customer service they provided me. I am not one who writes reviews much (positive or negative), but the experience that I had with HTC is worth the time it took for me to write this. If you are in the market for tires or any vehicle related service, I doubt you will find a better location to do business with. I can say that they have earned a lifelong customer, not because of the price of the service they provided (which by the way was reasonable), but because of the act of kindness and compassion they showed me before even stepped foot through their door.Service: Tires
