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November 2023 by Nate Kruska
Quick diagnosis and fixed within a day! Brought my car in near the end of the day to see if they could figure out what was wrong. They figured it out in 10 minutes, they called our warranty company to get their coverage, and had the new part in within a couple days. Great experience! So glad I have a go-to mechanic in Hermitage!
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November 2023 by Jessi
Brought my car in to get refrigerant evacuated for an AC job I'm doing on the car. They completed the work in less than an hour and were respectful during each conversation about the car. Look forward to going here again when I need work on my car done.
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September 2023 by Dean Pecunes
Always honest and never issues with them trying to add-on other costs, for issues that don't exist!Haven't had to take a vehicle in for service for a while, but have used Hermitage Hills for almost 9 years now. My truck wouldn't start for me after having dinner out in Mt. Juliet. Sounded like a bad starter, but still tried to jump it, just in case, which did not work. Dropped off truck to them on Saturday, and they called me on Monday to confirm, it was the starter. Also told me they should change the manifold gaskets, because the starter is under the manifold, and the manifold cover had to be removed. Called me on Tuesday AM that truck was done, and at a very reasonable cost for the labor involved. Thanks again!
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September 2023 by Hannah Hamby
I called on a Wednesday evening to get my coolant temperature sensor changed. The lady on the phone told me I could bring my car in any time from that night, Thursday, Friday, etc. She also provided a price. I scheduled a rental, and I brought my car in the next morning. She let me know she could get the mechanics to fix it up first thing, so it would only take an hour. I was able to cancel my rental, saving me money. On top of that, I was given numerous prices from different places ranging from the mid-to-high hundreds. The cost of the visit was less than $250. My car has had zero issues since! Hermitage Hills Brake and Auto is a fantastic family-operated and owned business, and they have earned my business for as long as I’m in Hermitage.Services: General repairs & maintenance
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August 2023 by Jody N.
When they open at 7:30, they are OPEN. They're the most active shop I've ever been to. They fixed what I needed done to my car, made sure everything was functioning and it was all done in a very doable amount of time. It also was a lot cheaper than having a mobile mechanic visit where my car was (which was what I was considering not knowing if I was able to drive my vehicle). They're the place to visit for sure.
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July 2023 by Nanette Mitchell
Always excellent service at Hermitage Hills Brake and Auto. The mechanics are knowledgeable, experienced and very thorough. I've taken my car in for service several times, always with great results. I've also referred friends to them who have been very pleased. The turnaround time is reasonable and the car will be ready when they say it will. The woman in the front office is very helpful and so friendly.Service: General repairs & maintenance
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July 2023 by Chris Jue
I've never felt so taken advantage of and treated like I don't matter.Took my car in and told them some problems but mainly wanted the leak in my coolant fixed. They told me should only take an hour since i was early. 8 hours later my car is ready and they literally did nothing but look at it. Charged me $90 for labor and recommended I take it to a dealership to fix other things I wasn't too worried about. Told me to just get my leak fixed at the dealership when I did everything else. 8 hours and $90 I feel robbed of with no remorse from them at all. Terrible customer service and will never return!
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July 2023 by Mark Sense
I’d recommend this shop to every one. Dropped my car off for a brake pad replacement and oil change expecting to wait a few days… job was done in a few hours! Nice people, outstanding service, and very affordable! 5-stars all the way!
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July 2023 by Samantha S.
So I had my passenger-side brake line go out on Thursday...grrr! Fortunately, I already knew that the folks at Hermitage Hills Brake & Auto could fix them up quick because I had them fix my driver-side brake line after it went out the day I moved to Nashville in January. I had my car towed there yesterday evening and Ms. Susan, who is such a sweetheart, called me this morning to update me on my car! Within in a couple of hours she called me up and let me know my brakes were fixed and then also checked out a couple more concerns I had! All clear! Her and Keith are fantastic! They go above and beyond and do great work! I trust them immensely with my car and know the work will be done correctly, timely, and cost-effectively! There's nowhere else I'll take my car! Love these guys.
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April 2023 by Bekkz
I have been coming here for years. From oil changes to air replaced and window issues the job is always done correctly. I never have to second guess what shop to go to for certain things done quickly and prompt before a road trip or even around townServices: General repairs & maintenance
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March 2023 by Kristin Perry
Came in this morning to get an oil change and to finally fix a rattle I’ve had in my car since I bought it in 2017 (it’s 2023). I had been to the dealerships around town and a mechanic here and there who have all wanted hundreds to fix a hard-to-reach lose bolt. I let the staff at HHB&A know the backstory and they were able to fix it AND change my oil in less than an hour for less than $90! Turns out it was an easy fix and others were trying to take advantage. Y’all have earned my trust and I will recommend you to everyone I know. I can’t tell you how AWESOME it is to drive in a quiet car after 6 years of rattling ?Services: General repairs & maintenance
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March 2023 by Warren C.
These guys are the best! I trust this crew with anything. They are "Real Mechanics" with years of experience and know how. If you want honest, great mechanics, then go here!!
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March 2023 by Will Parsley
I would recommend them to all of my friends They had my vehicle done in a timely mannerServices: General repairs & maintenance
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March 2023 by Kelly Coakley
Was pumped to find an honest place but my ac broke literally the day they worked on my alternator and when I asked them about they said it was already like that. Riiiiiight
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January 2023 by Kenia Izaguirre
I am extremely happy with the work that was done to my car. I hit a fence and broke my rear door handle off and needed a quick solution. At hermitage hills brake and auto they got the job done fast and efficiently! I came in on Tuesday afternoon clueless not knowing what to expect, but the kind worker explained to me the ordering parts process and how everything was going down. My parts came in Thursday in the afternoon and by Friday morning working I had a working door handle. I am extremely satisfied and happy with the work done. I would highly recommend this place to everyone! They have reasonable pricing, great service, and work fast! ?
