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July 2023 by Charles S.
Good Morning, my supervisor Richard Hinton. brought the white 2018. Nissan frontier to get a full detail on Saturday July 29th 2023. for some reason you guys went ahead and starting changing the oil. with out any authorization. knowing that by the card in the window it just got changed 3 weeks ago. to beat it all. you didn't put the drain plug back in. now all my oil is gone and you guys have my drain plug. I need my truck towed back to your business and fix the correct way. the Is Helton security. we do alot of business with you all. and this is not right. I need a call immediately. +16155682349
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May 2023 by Agilityk9mom W.
I don't know why people are complaining. And especially those paying extra for an SUV. If you read what they offer, it tells you they charge extra for larger vehicles.We have been getting our cars cleaned here for several years and have never had an issue. I prefer cleaning my own cars but sometimes I just have too many other things going on and will bring it to Hermitage Auto Wash. No one else really compares.Everyone is friendly and their service is awesome.
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May 2023 by JimJenn Crowe
I have had several disappointing visits over the last few years. The only reason I went back was it’s the only full service wash nearby.Each time, I have noticed areas that weren’t cleaned at all. At best it’s 3/4 clean.My recent trip, I paid for the 2nd most expensive clean because it meant Amor-all on the interior dash and doors. The dash and doors were cleaned, but only one door was given the Amor-all. There was a lot of areas barely vacuumed. You can see how haphazardly the finish was applied to the one door.The cashier was also yelling to someone that she was quitting.
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May 2023 by Kaylee Hagar
This place used to be great but the last few times I’ve been VERY disappointed! Yesterday was the biggest waste of $65. The vacuuming was poor. The dash was left greasy and only half done. The console, which I paid extra to have cleaned, had greasy stuff sprayed over the dirt and grime in the cup holders. My easy to clean rubber mats were still dirty and dusty.The outside of the truck looked good, but it was run through their automatic wash. I tried pointing it out to the gentleman who waved me over to get in, but he just looked at me like I had lost my mind and gave the drivers seat a quick greasy swipe. Again, disappointed this place has has gone so far downhill! =(Service: Auto interior vacuuming
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April 2023 by Fadie Nasr
I've been coming here for 6 years now. Recently I took my car through their most expensive option and afterwards realized 4 major things were left untouched.Baby mirror had milk spots on it (simple wipe down)The front seat had dirt wedged between the cushions (easily picked up with vacuum)Arm rests both on door and middle console were untouched (they weren't even specifically dirty but hadn't been wiped)The cup holders were very dirty.I called to ask why the service wasn't great this time and the manager told me to come back down to have it re-washed for free. However, when I went it felt standoffish. Another employee was standing there agreeing with him about how they only do a 'very basic' interior cleaning and what I needed was a full blown detailing.This isn't a full detail, a simple wipe and vacuum as I've always received would've been fine. It was just terrible this time around. I've been there dozens of times without expecting a full blown detailing.If you stand by your service you'll at least take a few seconds to walk to my car with me and inspect it yourself before beginning to argue your points. That could've been easily done over the phone and saved me the trouble of having to drive back. I left without taking the free wash because of how the situation was handled.That isn't how you do business. People work hard for their money and don't like to pay for a sub-par job. Service here has dropped tremendously over the years.
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April 2023 by Kimberly Griggers
They always do such a great job!! I highly recommend bringing your vehicle here. We always get the Works and have never been disappointedServices: Auto detailing
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April 2023 by Jodi S.
I've been getting my car cleaned here for seven years. It's gotten worse and worse. I called myself supporting a local business but I just can't anymore. I paid $35 plus a $5 tip today. My dash wasn't even wiped down and I had to secure my floor boards in the front before I could drive off. There were 5 guys wiping down my vehicle today and they still couldn't get it right. No quality control. Sometimes it's great; more often it sucks.
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March 2023 by Bart Pike
No place cleans my car better have oil changes. I don't know what their tire dressing is but it is the best.
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March 2023 by Amanda Taylor
I have been getting my oil changed here for years. Earlier today, I had to be there for about 2 hours because there was a part that was cracked and they couldn’t find a replacement near by. I heard them call every local auto-parts place within 10 miles. The manager (I assume) showed me exactly what piece was broken, then drove all the way to the VW dealership to get a replacement piece, and it turned out that the specific piece had been discontinued so they found something that would work. He only charged me exactly what they charged him and showed me the receipts and everything. I have never felt uncomfortable alone there as a young woman, and I’ve never felt like they were taking advantage of me on the costs of anything. I’ve come here for years and I will continue to do so.
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February 2023 by Beverly Edwards
Great Car Wash...I almost didn't go because the line was long, but they were fast and not at the expense of cleaning your car. They just know how to keep the line moving.
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October 2022 by trever skipworth
Rude, inconsiderate, the car was still dirty, and the guy cleaning my car wouldn't listen about my lift gate being automatic and proceeded to force it shut. Terrible
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July 2022 by C. Ray “Chuzzykins” Vondohlen
Employees seemed irritable and rude. My vehicle wasn't very clean and when I pointed out any issues I had the worker rolled their eyes and almost started pouting while fixing the problem. Do not recommend!
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June 2022 by Steven Buchanan
Inconsistent service. I’ve been there many times and get the same service and the price is different each time. The customer has to tell the workers to vacuum between the seats….why?? They don’t clean windows so well. The workers seem to change daily. But I guess when there is “no other” full service car was around, you are taking a chance every time.Services: Vacuuming
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June 2022 by Rhonda Young
Husband took my car here for the 1st time because it's close to the house. Half done & messy. I was so disappointed $38 for what??? Will not be back. Way too much Armour all for my taste & don't get me started on the water spots.
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June 2022 by Montez Dennis
I got my car washed the first time in a couple of months it was So Dirty. I asked them if it would get cleaned. The Car looked So Good and It Rained last Night. I will be going back the prices are reasonable.
