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May 2024 by AJ Hoke
Bought a Switch and tried to do an even exchange at this store. In true gaming fashion, I had to face an underpowered mini-boss (an employee on a power trip) in a three-stage fight.
Boss Phase 1: He let me know he couldn't help since I walked in 5 minutes before closing. In his words, “it takes 10 minutes to do an exchange.” He was gonna make me come back because it would take 5 extra minutes. I overcame this pathetic attack easily.
Boss Phase 2: He said he couldn't help me because I didn’t have the paper receipt––I only had the order details on my phone, under my Pro account. This was such a weak attempt at victory that I'm surprised the developers (management) still program the employees this way.
I thought I had him defeated at this point, but then his health bar regenerated at the last moment. He took me by surprise and said he wouldn’t do the exchange because I didn’t have joy-con straps or a center grip, which the Switch hadn't come with in the first place. Unfortunately, my inventory didn't include a way for me to prove I never received these items, so it was game over.
With my last few HP draining away, I made a final appeal to another employee on my way out of the store. I thought she was an available ally, but she was in league with the mini-boss. She said this guy was their highest-ranking NPC (9 years with the company), so he definitely knew what he was talking about. I was dead.
0/10 gaming experience, wouldn't recommend. The most senior member of the staff here will be looking for reasons not to help you.
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May 2024 by Deku Midoria
I'm working there are nice I suggest if you have any questions ask them they know everything about their product unless they're a new hires
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May 2024 by Antwan Robinson
Becca was great very friendly and thorough. Helped me with my trade in on a remix Xbox controller went above and beyond.
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March 2024 by Scotty B
Maybe have your doors open in the middle of the day. Lights off no one there. Then I came back, lights on, but the doors were still locked. Be open or give someone else the store space.
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March 2024 by Mike Beckman
Cane in at 10:10 am and not open???
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January 2024 by Lamont Bunch
Knowledgeable Employees!!!!!
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January 2024 by Ruben Rodas
They served me quickly, there was not the game I was looking for, so I did not feel very satisfied.
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December 2023 by Jesus Proverbs
Keep up the amazing great work game stop team members be so helpful to others words of encouragement pass it along please and thank you!!!
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November 2023 by Dan
This store was a bit disappointing. Staff were polite & knowledgeable, but very little merchandise. And yes I spelt out the whole word "Merchandise!"
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November 2023 by Sherrie Vandergriff
Very friendly and helpful
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October 2023 by Angela M.
We were looking for the mimikyu code for Pokémon scarlet which is supposed to be in all GameStop stores and all you have to do is stop in. The very rude man at the counter told us they didn't have them yesterday but he would look. He clicked on the computer and then said they didn't have it. We mentioned that they were supposed to be available at all stores trying to get more information on them but he very rudely said "what do you want me to do man?" And shook his head. Couldn't tell us if they would get it soon, why they didn't have it, if there was somewhere else to try or anything just gave us attitude back.
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September 2023 by r k
Nice and friendly service
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August 2023 by K P
The girl literally closed the door in my face while I was asking a question. Didn’t want to shop just a quick question. Please pick another location if you canUpdate: tried this place again. Some short guy was rude. I was about to buy PS5 headset. Nevermind I’ll find it online. Rude workers are a thing today.
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August 2023 by Teaira Collier
This place really has a bad odor as soon as you walk into the place. Will not return
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July 2023 by casper Delworth
the store manager is rude
