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July 2024 by golian gadalseed
They are amazing. They do the best to you and give you right directions that fit your needs
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October 2023 by fw. 6thstreet
Staff always present & available to assist on phone or on person!!! They are both courteous & professionals! I wouldn’t change for another!
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January 2023 by Karrington Christian
Called and spoke with James on the phone to inquire about opening a business line of credit. During our brief conversation I specifically asked him if I needed an appointment as I know things like that can be a rather extensive process. He replied “no, just come on in and Maria or Jaime can get you taken care of!” So I drove in, on my off day to see about getting it taken care of. Upon my arrival I walked up to James’s desk and let him know I had just spoken with him on the phone and reiterated what I was needing to do. AGAIN, he tells me Maria (sitting 3 feet away from him) could do it and to take a seat and she would be with us. 20 minutes later Maria walks over and asks me what I’m looking to do, as if she didn’t just hear me tell James who was standing 3 feet away from her I was looking to open a business line of credit. She then proceeded to tell me she couldn’t do that and that her manager was the only one who could do it, she was on lunch (at 1:30 in the afternoon) and that we would need to make a appointment. Meanwhile James, still standing where he was before completely neglects to say ANYTHING AT ALL, issue any form of apology or offer any form of solution. Instead he stood there silently, disregarding the situation as though he had suddenly suffered acute hearing loss. This was an EGREGIOUS waste of time and a deplorable display of customer service and consideration. I WILL NOT BE BACK.
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October 2022 by Don Lounsbury
I have been very happy with this bank. The bank manager has gone above and beyond for me on multiple occasions.
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August 2022 by Grace Chin
Comming here during my trip to Nashville when my sisters card got stolen. They were fast and efficient. Pretty happy with the service
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May 2022 by Dan Foland
Cash the check there for $150 and the teller was so rude he paid me with 24 $5 bills, a 10 and a 20, ,, j called the manager they never returned my call,, but they did call the person that wrote me the check to complain ..WOW
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January 2022 by Cambria Ascending
Waited in line for 45 mins, not an exaggeration. Which caused me to be late for work. This is literally the only location that takes an extremely long time to process deposits etc.
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December 2021 by Anita Smith
No customers in Lobby...calling from parking lot for 20 minutes with no one picking up. SunTrust always picks up immediately. Maybe understaffed. But, again....
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August 2021 by Casey West
The people here are great im sure, but they shut down the location on Elm Hill Pike and used the old Capital Bank with 1 SINGLE drive through lane. It took me 1 hour to get to the window!!! Im going to have to switch banks. The inside is closed and i cant wait this long to get things done.
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July 2021 by Brenda Evans
Always great service.
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May 2021 by Cambria Ascending (ChemicalCocktailKilljoy)
Waited in line for 45 mins, not an exaggeration. Which caused me to be late for work. This is literally the only location that takes an extremely long time to process deposits etc.
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April 2021 by Jonathan B
This branch has had some bad reviews, but I use them all the time and I haven’t had any issues. Recently I used them to help me with a vehicle purchase to a private buyer. They helped out just fine, but it’s clear that they are under staffed right now. So if you go there, be patient. They are good people trying to do their job.
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March 2021 by David M.
Trying to make a significant cash deposit, because I was 5 minutes after 5 they would not take it....
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March 2021 by Erin Sinkuler
Is there any particular reason this location has drive thru only? Wear masks and abide by the 6 foot rule. Annoying we can’t do business
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January 2021 by lesa andro
first horizon bank is my bank for over 7 years .the bank provide the services rapidly and the staff is very helpful and respectfuladvavced ways are used to help customers get their service done easilyi recommend this bank strongly
