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February 2024 by Mena Girgis
They damaged my vehicle and they act like it happened by itself , there machine marked on the wheels , damaged it and they said we don`t know. I will sue them.
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February 2024 by Aaron
The last time I had an oil change at this place I scheduled an appointment, and when I arrived, the person behind the counter told me it would be 2 hours. I came back more than 2 hours later to find that they hadn’t even pulled my car into the garage to start the oil change yet. The guy at the counter was very apologetic, and so I decided to give them another try.I scheduled another oil change appt an hour and a half before they closed and brought my car in, only to have them tell me it wouldn’t be ready until the following day. The guy at the counter said he was sending all his techs home early for the day, despite me having an appointment, and despite them being open and for another hour and a half.Customer service has been going downhill here and I will no longer be giving this place my business.
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February 2024 by Garth Tillman
I called the day before and talked to a fellow how said they would have my tires in-stock by the next morning. We made a 9am appointment. I left my vehicle and returned when they said it would be ready and It was. Friendly staff and very helpful.
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February 2024 by Thomas McKee
Technicians were very friendly and helpful. They explained the issue I had and were very prompt in completing the service. I always enjoy dealing with the Firestone staff in Madison TN.
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February 2024 by Cassidy Slabaugh
This past experience was good one! They always answered my calls, fixed my car quickly, and everything was fine.
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February 2024 by Book Buddy
Would be 0 stars if I could. I paid for a lifetime alignment with many suspension issues. They aligned the vehicle. All these were repaired and I went in for second alignment. I was told I’d have to repair more things which I did. Now I’ve gone in for another alignment and again been refused to be aligned without another series of new repairs. They also tried to sell me replacement parts. When I already have new ones recently installed. I’m normally cool. But this lifetime alignment has been useless. They were happy to take my money but come up with excuses instead of honoring the service I paid for.
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February 2024 by Jimmy Vaughn
Madison, TN locationAlways courteous, prompt and reliable service.
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February 2024 by Jacob Carter
Let's you make an appointment for an alignment on a Sunday. Drive 35 minutes there, they tell me they don't do alignments on Sundays.
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February 2024 by Becky Gibbs
Courteous, professional staff and fast service
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December 2023 by K.D. Young
Last time, I needed an oil change I went to the Valvoline Quick Change in Madison by the Kroger and they broke a part off my car and I had to wait a month and a half to have it fixed… smh… I kicked myself the whole time because I usually always go to Firestone for my tires and oil changes but I was just in a hurry… NEVER AGAIN lolMY POINT… Firestone has never failed me on service and I’ve used all the locations in East Nashville. I’m a woman and they are always respectful and they give me good advice on what I need to have done on my car but they never pressure me or make me feel bad if I don’t get the extra done. I will continue to use them and I recommend them to everyone.
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December 2023 by Chris Cooper
They were not pushy or trying to sell anything I really didn't need. They help me with exactly what I asked for and then just made the suggestions things they've noticed
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December 2023 by Lena Aguirre bermudez
Stopped at Firestone in Madison today 12-01-23 to get help with putting air in my tires . The young man who help was so nice and put air in my tires. I am sorry I couldn't remember his name he was running the front inside Excellent customer service and will be back to this location. I Stopped coming to this location 3yrs ago because of bad customer service .
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November 2023 by Lamar Bauman
Firestone is always honest about what is wrong with your car. They have competitive.prices. The only problem is now they are so popular it is hard to get an appointment.
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September 2023 by Renee Emery
I took my car in at 11:15 for a nail in the tire. 5 hours later they just pulled my car into the building. This used to be a great place to go when a gentleman named Randy was the manager there for many years, and he always took care of you not so much anymore.Service: Tires
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September 2023 by Dannie Smith
Would be a 0 star if I could tried to buy tire and was told cash only. The guy in the office there said was a scam going on people buy tire then report to bank they didn't buy it. I later talked to 3 other tire places never heard of it. I couldn't have it mounted because I didn't have car due to flat tire. If this is true you can make copy of card and license no lying then. I don't carry $325 cash on me at all times and they don't want to make sell so be it when somewhere else saved $100 dollars. DON'T WASTE YOUR TIME WITH THESE PEOPLE!!!