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February 2024 by Maria G Elizondo
The Rapides worked on my car
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January 2024 by Nathan Bebb
Would be five stars but they're understaffed. Fortunately Miguel at the front desk was very professional and courteous.
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January 2024 by Susan Carrick
Firestone Auto Care on Nolensville Pike has seen the last of me… ?????…. They never get done what you actually take your car in for.. and you’d better check for missing parts when you pick your car up.. Third strike and you’re OUT!! I’ll spend my money elsewhere.. ??????… NOT THE DAY TO MESS WITH ME!!! ??????
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December 2023 by EJ B.
Brought my car here a few weeks ago for a simple check because my sensor kept saying my tires were low. One of the mechanics checked it, all tires were fine... no air issues. Because there was no actual work done, they did not charge me. All staff were friendly, kind, and courteous. Would come back.
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December 2023 by Felisha B
They were quick to diagnose and fix my tire. They were professional and helpful! I trust the info I get from them.
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November 2023 by Homer Lindsey
Mitch, the service manager, was so impressive. He completed our battery repair without an appointment with so many other customers demanding his attention. His patience, knowledge of automobiles, and expert solutions were just what we needed at the moment. AND, Mitch, the restore for the Honda CRV after battery replacement by just driving worked like a charm. Thank you so much.
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November 2023 by spoofer44 OK
0 stars. Had an appointment to have a part replaced on my truck. I told them exactly what was wrong with the truck and the exact part that needed replaced. They said they don’t just slap parts on vehicles, and that it’d need to be “diagnosed”. After 2 hours of waiting (after my appointment time), they finally began “trying to locate” the exact part I told them needed replaced on top of the motor. Bad bad bad. Oh, and a nice old lady in her 70s came in to get a rear brake job done on her Town and Country and they charged her ~ $650. Almost criminal. Avoid!
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September 2023 by lourdes Rios
Two day expended for changes oil and finally I decided go another place. I have insurrance and seem that not convinience for Firestone
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September 2023 by Isabella Hair
Guys Please ? I beg you who is reading this message... Listen, listen and listen all these reviews are NOT a slogan. FIRESTONE precisely in Nolensville PK is a worse and dangerous place if you want to fix car.People if you don't listen, you will cry BITTERLY ( like I'm crying now) ? ?DO NOT TAKE YOUR CARS THERE.N'ALLEZ PAS là-bas les amis je vous previens, ils vont detruire vos voitures ces gens, ils sont incompetent. Les voleurs au vrai sens du mot. Ecoutez moi ?
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August 2023 by Ellis Williams
The team went above and beyond to assist me on a toad trip. Although they didn't have the correct size, they pointed me in the right direction. True professionals!
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July 2023 by John S.
They are the worst ever. No effort to assist after saying pull up to bay for air. If you like em it's because you received preferential treatment. They are rude here and selective of who they help. Forget these losers! Competition destroys them good time.
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July 2023 by Meredith Sasser
Miguel is always helpful, and I have been using his Firestone for 22 years.
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June 2023 by Josh Nichols
Had my car broken into while it was in the parking lot. No security cameras in sight but talking to the mechanic this isn’t a rare thing. Then they misdiagnosed my car nearly costing me $1,000 until I called them out on it and all of the sudden the problem was nonexistent. I don’t trust anyone in that shop and customer service was a joke. Go anywhere else.Service: Auto engine diagnostic
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May 2023 by Angela Guzman
This is the only Firestone in the Nashville/Brentwood area that provides wonderful customer service and takes the time to explain the repairs (and issues). I've taken my 2010 Honda Pilot to this shop several times for an oil change and/or repairs. Each time, the customer service is impeccable and the repairs are thoroughly explained and fixed. They provide an honest assessment on what needs to be fixed and recommended work.This location works with warranty companies such as SilverRock and takes the time to ensure claims are properly processed. The manager, Miguel, was very thorough and runs a great place of business.Service: Oil change
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May 2023 by Alex Armas
Brought my car in 24 hours ago. Called this morning at 10am. They told me the car was in the garage. Didn’t hear anything for four hours so I walk 2 miles to the store and my car still hasn’t been looked at. Why did I walk 2 miles instead of call? Because they wouldn’t answer the phones. So I highly recommend you do business elsewhere because these folks could care less.
