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February 2024 by Lathonia Bennett
BAD BUSINESS!!!!!!! I scheduled for a tune up and oil change online and the online appt was confirmed. When we arrived for the appt. We told he needed to do a diagnostic that would be an additional charge. Felt like a part of a scam. I usually take my car to the dealer and they always do an inspection when I bring my car in for mainteneace. They already understand that if they do an inspection and something is found, they will make additional revenue. I didn't understand the concept ofrefusing service and misssing an opportunity to generate revenue and walking away from the opportunity to establish a relationaship that will generate even more. The manager was more satisfied with being a bully and trying to force me to accept something I didn't request on my request for service. He is so use to insisting on the diagnostic that he assumed I wouldn't refuse. When he couldn't bully me into paying an additional charge, he refused me service. He explained that when he does a tune up and oil change and you leave with the same issues, you'll be upset. Said he's had this problem before. Then I felt alittle unsafe because he then seemed the kind of person who would allow someone to leave and incur damage to their car to make his point of paying for the diagnostic. I'm used to my service an a multipoint inspection because they care about the customer and know that any additional issues discovered will be a bonus. He was banking on being a bully and some may accept because they have set aside time to out of their busy life to make the scheduled appt. At this point, I no longer trust you to have my best interest at heart. I don't feel safe and expressed this to the manager. He's so paranoid and on a power rush, refuses to service my vehicle. One of the most rude experiences I have had and when I get bad vibes it is always best to walk away but this ended to my benefit. When I called the dealer and asked if I could schedle for an oil change and tune up, he explained what I already knew. We will do a complimentary multi point inspection to make sure there isn't any other problems you need to be aware of. GOOD business principals. The kind of courtesy I look for when I;m seeking any service. I hope the change that policy but if they don't, you don't have accept this Bully mentality. Walk away and find a service provider who respects you and and would let you leave with an issue without telling you because you didn't pay a diagnostic fee.
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February 2024 by Morgan P
The manager from NOLA was so kind and helpful. I’ve gotten my Firestone tires filled up here for free multiple times and the mechanics were always so efficient, nice, and warm (but hey don’t forget to tip okay? It’s the right thing to do). I’ve never had them mansplain to me and I’ve never felt uncomfortable when I didn’t know what I was talking about.
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January 2024 by Maria Rivera
On January 24th I took my car in for my tire. My appointment was at 9am. I waited for an hour and a half until my car was ready. My car was not in the front building when it was ready, manager said it was probably in the back building. My car was parked in reversed. Keep in mind it was raining nonstop that day. I get to my car and drive off. I only went to pick up my son from school and straight back home. Next morning I realized a dent on my car on the passenger side on the back. I called Firestone to file a complaint before I did, I asked if there were cameras outside he said yes. I received a phone call on January 29th saying there’s no cameras outside by cooperation and due to me realizing it the next day the claim was denied the moment I left the property it became my problem and to file through my insurance for something I didn’t do, that’s ridiculous. My car was in perfect condition! I’ve been driving my car for 6 years never have I ever reversed my car into anything. Clearly looks like it was revered into something. I am so upset. On top of that they charged me for the patch they did on my tire only to find out by my partner the tires have warranty! Don’t take your vehicle there unless you want to inspect your car before driving off instead of trusting the company itself for their services!
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January 2024 by Kristi Cole
I cannot remember the name of the guy that helped me but he was awesome. I came in without an appointment and he was clearly very busy but he spent time explaining to me my options and had my car done within several hours. I will be back because of how efficient he was.
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January 2024 by Granni-Joy Moore
Staff was friendly, professional, fast and efficient.Tire was repaired and put back on car, spare (donut) was placed back in storage spot (roadside assistance just threw it in the back of SUV haphazardly). Would definitely recommend!
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January 2024 by Eric Stanley
The employees made sure I got the best service possible
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January 2024 by Lexi Janego
*sigh* where to begin. I scheduled a simple oil change and also asked them to look at my check engine light that was on to see what’s up.2 days later I get a call that my car is ready to go. I go pick it up, and it dies (???) as soon as I leave the lot. I go back in, explain my frustration, they take a look at it.Another 2 days later I get a call to go back and get my car. I start it, and it DIES again!!!! Before I can even leave. I’m super frustrated at this point. They keep it for another day.Next day I get another call. It’s ready to go. They test drove it, it’s fine. Okay cool! I go get it it seems fine. I get it home, then am about to head to work when IT DIES FOR A THIRD TIME!!! I call them crying at this point because I need a car. It’s been 4-5 days at this point without a car when all I wanted was an oil change and to check the engine light that was supposedly taken care of.2 days later, they call. We test drive with the manager in the car. It’s fine after this but I was obviously scared for about 1-2 weeks after that my car would just die again lol.I will say, the manger was incredibly nice through all of this and very apologetic. However, it was just an awful experience. I deff wouldn’t recommend this place for anything other than an oil change (if that) because they just seem to not really execute the job.
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January 2024 by Sean Clark
I sent my grandson their to get him so tires for his car, and he was very pleased with his service.
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December 2023 by CodyCEngdahl
Shaun took great care of me. He cared. He took down my information on the phone Friday night so when I came in Monday morning, he knew who I was and what I needed. He knew I was having a bout of bad luck and did the work as cost-efficiently as possible, which was free because he found that I had paid for insurance on the tires I had previously purchased from them. They were able to fix the industrial staple in my tire quickly and get me back on the road. Shaun and his crew have renewed my faith in and loyalty to Firestone.
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November 2023 by John Lozier
This will be the second time. I will have to bring my car back there for a simple oversight. The first time was my brakes were done I spent seven hundred dollars on them and the tech couldn't detect that they were soft like a sponge and we're slowly going down to the second time was I have an oil change And detected and reset the settings. Now i'm getting a message change oil soon But this is the last time that I bring my vehicle to this location. I'm sure firestone will correct the Problem, but twice for me is enough.
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November 2023 by Matthew Hamblin
Matt and Tony are great. They really make sure the customer gets a fair price and fast turn around. Always ask for Matt or Tony!
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October 2023 by DeWayne P.
Didn't Repair, Caused more damage. never repaired a leak that they said they did, caused more damage that they couldn't fix. referred me to a dealership, and ending up costing me over $7,000, not including the $1400 they charged.
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October 2023 by HGC
This is a great location and representation of Firestone services. I showed up in a "Enterprise Rental", which is covered start to finish at all Firestone repairs centers. They gave me VIP service ASA they acknowledged that I was in an enterprise rental. I had a flat on the main road in Donelson Nashville and was back on the road in about an hourDidn't cost a nickel.
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September 2023 by Jack Berk
Definitely would not recommend. I scheduled an appointment online for 7:30am to get my oil changed. I dropped my car on-time and didn't get my car back till 6:40pm. When I called at noon, the employee was trying to convince me that I was a walk-in and didn't have a reservation. I told him I made a reservation online and even received a confirmation that the reservation was accepted. I offered to forward the confirmation and that's when he said he found the reservation in his system. The workers could not give me an ETA other than "It'll be done before we close at 7pm". In addition, the website said the oil change would include a 19-point inspection along with topping off my windshield wiper fluid. I know they didn't top off my windshield washer fluid and didn't receive any updates on the inspection. For a $113 oil change (full synthetic), I expected more.Service: Oil change
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September 2023 by Kerrie Foley-Koch
Once again exceeded all expectations. My 2008 Caliber with 120k miles wouldn't start despite fairly new battery. The team at Firestone agreed to take a look. Matt et al went above and beyond allowing my trusted wheels to return better than ever. Thank you Firestone East Nashville as always!
