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April 2024 by Matt Therault
So tired of going into banks where you can’t pull money out. Asked for quarters and they didn’t have any. How do not have quarters…
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March 2024 by Rich Jinks
Mr. Terence Powell is very professional. He's very respectful and just downright a nice guy.
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July 2023 by Gwen Fletcher
Today I closed my savings account. It was easy and everyone that helped was great . Keep up the great work. Reviews are good to read but sometimes we have to go see for ourselves.
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May 2023 by Crystal Thomas
Honestly, I wish I never opened an account with this bank. Within the first 2 weeks of opening an account here my card was used at a fast food place while I was at work I actually had my debit card with me and neither the rude personal banker Sharon Bennett that works there or the customer service representative could tell me how this happened. Numerous issues with the Mobil banking and my card being blocked by the bank for a $0.83 which almost left me stranded at work from not being able to book an Uber home. I constantly check my account for any suspicious behavior because even after having the card that was compromised replaced I still don't feel like my financial information is secure. I completely understand the 2.3 star rating and honestly they deserve less. I'm currently in the process of closing my account with this bank.
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October 2022 by Kory Olson
Don’t bother going here. They literally can’t do what google says any bank or credit union could, place is a joke take you money elsewhere they don’t want it
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September 2022 by Kathleen Klukas
I had a great experience here. Fifth Third helped me out with a notarization that I needed even though I do not hold an account here. All of the staff I spoke with (3 people) were friendly and professional throughout. I did have to wait a bit while all employees were busy helping other customers. I noticed Terrance went above and beyond to make sure the customer before me understood thoroughly what next steps she should take with her financial situation. The facility is very clean and comfortable.
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August 2022 by Cameron G
They are rude, unprofessional, and do not know anything about banking with Fifth Third or their own policies. Going to this branch is a complete waste of time and energy.
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November 2021 by Meredith Thorp
Just spoke with Terance and he told me that Fifth Third Bank "does not recognize any powers of attorney" and unless the person is personally there.
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February 2021 by Graham
The staff is just...odd. I called to schedule an important international money wire and it was like an act of congress to get it scheduled. Also, one of their personal bankers couldn't complete the wire because they couldn't find the SWIFT code in the system. I went to another branch and it was not a problem. Another time a personal banker engaged in an awkward 10 minute debate with me on the pro's and con's of why I should open a 5/3 credit card with them instead of completing my wire transfer. If you are completing a simple transaction with a teller you are fine but anything more than that consider this fair warning
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November 2020 by jason j watt watkins
Based on two fairly recent experiences including yesterday October 23 2020.1. On a first occasion approx 1 month and half to 2 months ago upon the completion of me cashing a check in the drive thru, the two tellers proceeded to give me information about a particular investment program. No problem until it started feeling like their approach was trying to “be in my financial business”. She asked me specifically “how much do you have in your account” and her possibly seeing I was a bit hesitant then said “do you have over $15,000.00 in account? During this first encounter I was told I could participate in the program if I had a minimum of $15,000.00 in my account. So finally, I was told by the branch manager on this occasion that I would receive a call at an appointed time from a financial advisor that worked at this branch. Never got a call nor voicemail message, email or any communication about it.Second occasion similar to the first I went through the drive thru and cashed a check. It seemed to me that the teller working got hostile with me during a point in this encounter. Because of the above mentioned, first encounter, I decided to go in and speak to someone about this present (second) drive thru encounter as well as the first. That was handled pretty ok as the branch manager agreed with me that she noticed the particular teller does seem like she smarts off to people and is short sometimes with them. In the branch managers words she said she would talk to that teller about it.Proceeding to speak with the branch manager about me not getting a previous call from their investment officer about investing (which I told her I was interested in and was looking forward to the call) she then started telling me more about that program again, and that they can possibly get my auto loan interest rate down and even said she was interested in helping me get on more of a saving path. After hearing her start off saying that the investment program started at $15,000 (my first visit) to her saying “oh it’s actually $10,000” (this second visit), to dialing a number on the phone saying she was calling Jarrid, her investment advisor and seeming still quite flirtatious and seeming to make sure she placed her wedding ring hand strategic in my sight, it became apparent she wasn’t taking me serious and it were some type of game to her (I even noticed similar actions at my first visit). Even upon her dialing a number to reach Jarrid, she only let the phone ring three or fou times before hanging up and not bothering to leave a voicemail message. And again she said, “I’ll have him call you”. And of course at the appointed time, again, no call.Although I use fifth third while here in Nashville on business, I will not be looking to communicate with anyone at the branch, use any of the services or the like at the Rosa Parks Nashville TN branch. It’s probable this is a bias toward or against me from the same person, the present branch manager. Only they know what their true intentions are/were. However I am well versed in reading beyond a smile, extra unjustified rhetoric and the “how are you doing/have a Beeaauuutiful day and occasional “I’m sorry that...”I just look at this and quite a few other similar instances encountered since being back in this city as very Unprofessional. It seems to be justifications and excuses for people’s out of pocket/unprofessional behaviors, but no real resolutions. This contributes to deterioration of this Metro Center, Bordeaux/Jefferson Street and/or African American Community. And again, maybe they are interested in deterring certain persons from associating with that branch. Idk. Again it could just be “a person of my stature” experience or not. Or just bias from her.I thank the one African American man that notarized a signed contract I had with a venue to host and perform at a club/bar venue. Myself, my co manager and a venue owner received excellent and appreciated notary services in this case.Sincerely
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November 2020 by Claudia Ann Varon
The Real People American's With Smile's And Go The Distance To Secure Your Deposits And Keep You Up To Date On Short Term And Long Term CD's And Non Risky Bond's! So Much Hatred Towards Others There 2 Sides To Every Story. But You Won't Find Any Haters Here Because They Love Their Position's. Stop Negative Reveiws When Not Founded. Fantastic Smaller Bank Don't Change That's A Successful Company.
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August 2020 by Jeff G.
There are so many better options. I would strongly urge anyone to bank elsewhere. Customer service is horrid. I've spent over a month trying to close an account with little-to-no help on this matter.
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June 2020 by Darrin Stafford
online banking as well as depositing my check without going to the bank and just using my phone.
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January 2020 by Don Johnson
Understaffed and poor customer service
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June 2019 by rohit kumar
Hope Renz, you never asked me any documentation or any information but simple did a hard pull on my credit account and lied to me for 2 months just because I walked into your bank and asked if you can provide me a counter offer for my exciting loan! I was clearly told it gonna be a soft pull but nope you're complete liar. Best part is she never got back to me cos she knows she's a liar and stole my information
