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June 2024 by Jason Hudgens
Very welcoming staff with great and very detailed knowledge, pets/animals are in good health with fair husbandry. Excellent selection of aquatics and reptiles. They offer maintenance(s) and some boarding if needed. Highly recommend, very reputable. 10/10
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May 2024 by Ronald Henry
Wonderful local fish store. They also carry many distant types of reptiles. They've got it here from mild to wild. Fish, snakes, spiders, lizards , turtles, live freshwater plants, and some beautiful corals as well. They have it all. Almost. Saltwater and freashwater with a very wide selection for each. Tanks are clean and very well maintained. Animals appear to be very healthy and taken care of. Stock here is never low. Staff is super knowledgeable on all the stock they have in store and ready to answer all questions. Although this is an exclusive aquatics and reptiles store, they do not offer anything for dogs, cats, or birds. They cater only to freashwater, marine, and reptiles. They also offer a wide variety of supplies, habitats, hardscapes, test kits & live foods.
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May 2024 by Kristen Corson
The tanks were so clean. The fish looked very healthy.
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May 2024 by Rebekah Rodarte
I brought in my new ball python for solutions on getting her to eat in her new environment. The staff were so eager and helpful to find solutions and create a plan to help us get our new girl happy and thriving with us! I'm happy to report that she has eaten and is thriving with us now! Thank you Maddie and Bones!
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May 2024 by Vivian Manley
Very knowledgeable great people and place for your exotic needs
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May 2024 by Randall Wathen
Excellent selection and customer service
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May 2024 by brent newman
Came to check out a potential new pet with the kids and we got some valuable info. The kids got to engage with some of the reptiles. Employees were patient and very helpful with my young children. The selection of reptiles was nice and it was clean inside and out.
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April 2024 by Jerod L
Best place for reptile and aquatic needs. Super knowledgeable employees
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March 2024 by Daniel Soper
Very friendly folks, nice clean and cared for shop.
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February 2024 by Joscie Ray
Great and knowledgeable group in here!!
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February 2024 by Jessa Varnado
The store itself is clean and well stocked with a good variety. As newcomers to the fish world, we researched tank set up and after a couple weeks felt our tank was ready to have some new occupants. We purchased 3 fish from Emerald Bay at the beginning of January. The employees that assisted us during that initial process were extremely kind and informative and couldn’t brag on them enough as we had lots of questions and they took their time helping us. They gave recommendations on fish that could typically live together well in a 10 gallon tank. We are just getting our feet wet in the aquatics world and wanted to see if we enjoy it and can manage it with a smaller tank and hopefully go up in size if this goes well. After a month we couldn’t ignore the fact that one of the fish had all the signs of being territorial towards the other fish that occupies the same water level. The bullied fish had started hiding consistently with labored breathing. We returned to Emerald Bay with high hopes to inquire about what our options were. The employees that helped us previously were busy so when a new person asked if we needed help we explained the situation. We were greeted with a snarky “Well you have a 10 gallon tank, what did you expect?” We were stunned. I should’ve asked more questions at that moment but it seemed like an open and shut “you are ignorant, can’t help you” response. We left feeling like we didn’t have any other options. A couple weeks go by and we grew tired of the sad, bullied fish living in fear. We called the store to see if we could exchange the instigator for someone more compatible. The gentleman that answered the call was kind and said that wouldn’t be a problem. Alas, when we got to the store we discovered that there were only a couple of people working and one of them was the manager… the same guy that we had the poor interaction with previously. We were hoping he had just had a bad day during our last encounter. Not sure if he has a lack of people skills or just a low tolerance for novice fish enthusiasts. Either way, we traded our fish for one that we researched and is known to live in groups well and we went on our way. We will not return to Emerald Bay simply because of this person. By the way, our new fish fit in perfectly and everyone is coexisting happily. We do understand that a 10 gallon tank is not ideal. However as this is a learning experience for both of us, we are absorbing all the helpful information we can. This was an opportunity for a person of higher knowledge on the topic to educate. An opportunity squandered.
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January 2024 by Ray Poole
Awesome place, awesome people!
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January 2024 by Brooklyn Davis
this shop is absolutely amazing. i have nothing negative to say for this business. they answer any and all questions and they are always always so nice and patient with me and my family. i come in every weekend for standard stuff like crickets and rats and if it weren’t for the workers and the quality i would not go out of my way to get that stuff when i could get it much closer. russ there is amazing he literally is like family to us at this point. i recommend this store anytime someone asks me where i get my reptiles and their food!
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January 2024 by Chris Taber
This place is amazing. My family and I highly recommend.
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January 2024 by Shelby Waltz
The snake I got from them must have had a lingering respiratory infection when I got her. Started showing signs within a few days. She has now died, 5 weeks after getting her. I just called the shop to express my frustration and he said he was sorry that it happened and they'll give me a good deal on another one. Are you serious?! I took perfect care of her and now she's dead. Something wasn't right. I don't like to leave negative reviews, but I was shocked by his response. "We'll give you a good deal on another one" wasn't what I wanted or expected.
