-
March 2023 by Sara Shanes
Pay me for my car
-
September 2022 by William Coleman
Direct Ins is a “Joke”. Direct Ins was directly responsible for vehicle damage. My car was put in shop for repairs by Direct Ins. over a week ago with no rental car offered or provided. When I questioned about the rental by Taylor, she stated I could not be reimbursed for not getting one during that time even though a rental was never offered after request. She stated they would provide one after verification from the body shop was made. She called back and say that they would offer me a rental for this coming up week only and I can pick the car up at the rental enterprise rental. When picking a car from enterprise they said they didn’t have a vehicle available for me and one will not be available until the following week. I contacted Taylor @ Direct Ins again with Enterprise on the phone. Enterprise stated there was no truck or vehicle available and that one would not be available until the following Monday. When I called Taylor back at direct insurance to advise her what was said, she said that was not her problem.Filing complaint with corporate & seeking response. Will update response…..
-
March 2022 by Marybeth Yadevia
Great insurance company to deal with however I got a better rate at USAA as my family is in the military but if they were not in the military I would use this company again
-
November 2020 by Djboyd94
I have yet to find the perfect auto insurance company but I have been with this one for a little while so it will do. they were the only ones who would give us a good quote considering my husband had a wreck on his history which actually did not belong to him. I had them once before and my coverage was dropped over a $40 late payment and thecustomer service representative told me that they would not drop me if I paid what I could on it so I paid around $100 and was going to pay the other $40 in a couple of days but when I called in to pay they informed me the insurance was dropped and I would have to make another down payment to get my insurance back. long story short, we ended up going back with them because they gave us a good quote while my husband was trying to get that wreck off of his history that did not belong to him.
