-
March 2024 by Joshua Lindsey
Fantastic experience at Diamond Cellar. I went in 9 months ago and spoke with an affable and knowledgeable sales representative, Christian. I was looking for a specific Rolex, which is next to impossible to find. Christian took some time to get to know me, took down my name and cell, and told me he’d find it but it may take up to a year. Honestly, I was skeptical. But, yesterday I’m sitting in a meeting and get a text from Christian that my dream watch had arrived. The purchasing and sizing experience was fantastic. Diamond Cellar, and Christian specifically, made the entire process personal and warm. I’ll be going back again and again.
-
March 2024 by Ben Turner
We had Emma helping us today! She was awesome and super helpful in our experience in choosing a set and diamond size!
-
March 2024 by bhavin patel
Thanks for Zane at Diamond Cellar, His expertise and customer service is unmatched, and he went out of his way to ensure I had the most memorable and positive experience when I bought my Rolex and many more down the road !!!!
-
March 2024 by Pranay b Patel
Best Customer ServiceWhen we visited feels like familyZane seems nice person and really take care of Customers.We always like to go and visit him and Dimond cellers.Thanks a lot your help , knowledge and Support about products.
-
March 2024 by Ryan Grant
Avoid this place. Pompous and aloof. And I even bought a Rolex!!
-
March 2024 by Aseem Utrankar
We purchased a custom engagement ring through Diamond Cellar and had a great experience. Leva worked with us to look at design inspirations and was helpful in guiding us through ways that those designs could be merged into a single ring. They were very patient and flexible, going back and forth with us through several rounds of design changes. I also appreciated that they (within reason) worked within the initial budget without re-pricing at each suggested design edit. The overall steps involved were verbal discussion -> sketch -> 3rd rendering -> wax mold -> ring, with opportunities for feedback at each step. The whole process from first meeting to ring took 2-2.5mo.Pricing seemed fair—our experience shopping at bigger chain stores was that many of them discourage custom designs or charge much more when going custom. At Diamond Cellar, our custom ring was priced comparably to off-the-shelf options at these chain stores.
-
March 2024 by Julian Dominguez
Great experience, I couldn't be happier with my new Rolex! Christian was very helpful and provided exceptional customer service,Thank you!
-
March 2024 by Chuck Berry
We had a great experience at the Diamond Cellar. We actually found the watch my wife was looking for. We received just the right amount of information about the care and details about our purchase but also made the transaction in a fairly short amount of time.
-
March 2024 by Vinh Mai
Had a great experience with Christian
-
March 2024 by Matthew Laker
Christian at the Diamond Cellar was so helpful in helping me find my Rolex. His support, advocacy and service were just incredible. Five star all the way. Thank you!
-
March 2024 by Ian Manning
Great experience! Very friendly and helpful sales associate helped answer questions and made the process very easy.
-
March 2024 by Dana McLendon
I’ve been shopping at Diamond Cellar for months and have bought three watches multiple pieces of jewelry from Leva. She’s great. She listens to what you like and want and helps you get precisely the right thing. I will be a loyal customer as long as she’s there. If you’re in the market for a watch or jewelry, go see Leva, you’ll be glad you did.
-
March 2024 by Samanyu Kothapeta
I recently had the pleasure of purchasing my first Rolex, and the experience was nothing short of exceptional, thanks to the outstanding assistance provided by Meghan. Her expertise in helping me find the perfect watch for my style and preferences was truly outstanding. Meghan's personalized guidance and efficient service ensured I quickly got the ideal timepiece. I'm grateful for her exceptional customer service, making my Rolex purchase a delightful and seamless process. Will plan on coming back to Diamond Cellar again for any future jewelry/watch purchases!
-
March 2024 by Jim Brackett
I made a big mistake by taking the spring pin out of the Glide Lock system of my brand new Rolex Submariner while trying to install a Rubber B strap. The guys at Rubber B told me I'd probably have to send the watch in to Switzerland or New York to get it fixed.I called the Diamond Cellar, where I bought the watch, and they told me to bring it in. Christian, the Rolex rep, kindly said he'd give the repair a shot. He worked on it for 25 minutes and then gave a shout- He'd gotten it back together!This was a really intricate part and I was very impressed that he could get it back together. He wouldn't even accept payment for the work.This was great reinforcement for my new relationship with the Diamond Cellar. A really great experience that I won't forget.
-
February 2024 by KG Greer
I’ve been coming here for just over a year now & I’m very familiar with all the employees; and I must say they’re great. Leva helped me find my gf the perfect earrings my first visit here.. since then I’ve worked with Raegan, Meghan, and Savannah who I think works in the back office but was very happy to help me while other employees was busy. When I started shopping for a Rolex Zane and Christian was extremely helpful and explained how the entire process works. There was no question I asked Christian didn’t have an answer to. Customer service is one of the main factors that determines where I spend my money and I have no complaints whatsoever.
