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October 2024 by Clarisse Durnell
Tuesday, September 24 I walked into the Chase bank and was greeted by Blake. Then another young lady also asked if I needed assistance. Then the teller was very kind in helping me with my transaction. I think they are improving from their terrible reviews. I hope they will continue to do good customer service.
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August 2024 by dprglobal
Worst Bank Ever. Stay away from this Branch.
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March 2024 by Amanda Rizzari
I went into this branch to try and open a checking account and both the branch manager and woman who “helped” me could not have been ruder. I left without opening an account and will put my money elsewhere. Clearly they have no idea what good customer service is.
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September 2023 by Rob Lewis
Worst bank in America. They lie. They commit fraud. Don’t bank here. There service is awful.
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September 2023 by Caitlin M.
Worst Chase branch I've been to. I used to work at JPM and this is awful customer service and not what you would expect from Chase. Believe I spoke with a Mark who said he would call me back about checks we ordered almost 50 days ago. Well, he never did and that's what I expect now from that particular branch. Go to the one in Belle Meade - they actually help you in a timely manner instead of passing you off to someone else or pretending they can't do something. We also wanted to set up a joint account and they cancelled our appointment one Friday afternoon that was scheduled for a week (guessing they wanted to go home early)... This is definitely not the work ethic that Chase instills in their employees. Please hire new ones that want to actually work! Pathetic!
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July 2022 by Casey Kloiber
The review by Van Hedges made a month ago is extremely accurate. They never pick up the phone, and all I wanted to ask was if they had a notary or not. When I called the Chase in Belle Meade, a man named Andy answered right away and let me know that they have 3 notaries on staff, it's just extremely disappointing that the Chase that's closer to me can't seem to be bothered to answer their phones ever, even after receiving a review only a month ago in regards to this exact issue! Shameful.
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July 2022 by Van Hedges
Their "service" is a joke. It is impossible to talk to someone on the phone.
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March 2022 by Greg Moore
Great people!
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February 2022 by Scott M.
Don't use this banking group. Don't open any banking account with them. Nothing but a hassle of runNing around when no body will help you even on their social media service. They lock you out of your account if you log in three maybe four (depending on the day of the week) even though they know it's you. Second, there is a long delay in mobile deposits which at the bank I had before only made me wait one business day but with Chase you have to wait 7 business days and much longer than that if any of those days falls on a holiday. Then there's a review process if your transfering any amount even if it's a dollar to your other bank account with another bank basically saying even though it's your money we can't let you do with it whatever you want. Plus their not FDIC insuranced meaning that if they go under and close you can't get any and all of your money back. Fair warning please look elsewhere to bank.
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September 2021 by Felipe Mejia
Scott the absolute worst banker ever I will never come here again!!
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September 2021 by Cristina Mejia
Scott Donno worst customer service I have ever received !!
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September 2021 by Cristian Trujillo
Scott D. Basically rushed me out of the bank to move to the next client never coming back
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June 2021 by Logan P.
ATM works 0% of the time. They choose to not answer the phone 100% of the time. Brand new branch that has no motivation to help their clients. Love that!
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May 2021 by Jim A.
I was excited to finally have a branch and real people. Until I went inside with a question and they called the chase 1800 operator to get an answer. I could have done that. And, What's the point of a branch if nobody answers the phone.
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April 2021 by Mirko Pintar
What a pleasant surprise. Having to go in person to brick and mortar location made us skeptical at first. Everything changed really fast. Nice modern limestone building, very appealing outside, specious inside, a lot of natural light. Friendly employees welcome us and set a tone for the rest of our visit. We bank with Chase over 20 years and this visit exceeded all previous good experiences. Mr Del Donno provided exemplary service. Very professional and knowledgeable and for him nothing was hard to go beyond expected service.
