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March 2024 by Abby Sanders
My car was rear ended and they repaired it in just 3 days! Ricky has excellent customer service and I will absolutely be recommending this place to all my friends. :)
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October 2023 by KeKe C.
I couldn't be happier with my recent experience at CB Collision. I backed into a steel post and needed a fender replacement and other repairs; I wanted to pay out of pocket and not go through my insurance. I visited two other body shops first. One could schedule my repair in 4 months, and the other could do it in 6 months! I read the good reviews of CB Collision and stopped in without an appointment. The manager, Ricky, took care of me right from the first minute. He gave me a reasonable estimate and said that all they needed to get started was to pay 1/2 the estimate to order the parts. I did, and the parts were in within two days. They estimated my car would need 11 days to be repaired. I dropped it off first thing on a Monday morning, and it was ready by the next afternoon (Tuesday). They even gave me a 10% discount for being a Vanderbilt employee. When I picked up my car, they had cleaned the outside and inside and it looked brand new. Overall, great communication, very fast and friendly service. I can't recommend this place enough!
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September 2023 by Allie Efferson
Ricky and the whole staff were amazing! I knew I was in good hands the second I walked in. Even got my car back earlier than expected and truly grateful for all their help in getting my car fixed! 10/10
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September 2023 by Ian Dawe
Rick Connolly was superb as the lead in repairing my Tacoma. Rick kept me constantly updated as the progress of the repair. I recommend CB Collision
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September 2023 by D L
I was not able to get an appointment. I have State Farm.CB Collision has done work on my daughter’s car. My friend’s cars. Everyone was very satisfied!
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April 2023 by Tammy Dunn
The customer service at the office was great. I got a quote for the work I needed (paint correction) within 24 hours as promised. Unfortunately this is where things went wrong. I tried to find out how long the repair would take, and when I could schedule the work. After multiple attempts via phone and email to contact CB Collison I got no response. It seems they're so successful that they don't need my money or my "good"review. Too bad.Service: Painting
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April 2023 by Erin Wilder
CB fixed my car after I got rear-ended. They were super fast, every other collision shop had a wait of 4-8 weeks just to drop off, but CB let me bring it in the same day I called. They handled all the insurance stuff and did the work very quickly. They returned it to me cleaned and looking brand new. Great business, highly recommend.
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February 2023 by Aimee Rodriguez
I was very pleased with my experience. The Tuesday updates from Ricky were great to keep me informed. There was a problem with my tire after I picked up my vehicle after the repair, but they quickly fixed it and now everything is running good as new. Thank you Ricky and CB Collision!Services: Body & Trim
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February 2023 by Matt Giesecke
Cut corners.We had our vehicle repaired there about a year ago. New bumper and fog lights. 2017 Acura MDX.1. The day after arrival, I’m told I need a windshield replacement because it was cracked. It was not cracked when I dropped it off.2. Upon completion, was told ACC and LKAS did not need to be calibrated. The following day, it nearly drives me into oncoming traffic. Only after some pushing did they agree to take it to Acura for calibration.3. Bumper was painted, but no clear coat. After noticing obvious paint chips, I brought it in and was told “we’re not responsible for road debris”.4. Over the winter I noticed the heated windshield not functioning. Opened up the cowling underneath only to discover that the wiring had been CUT off of the new windshield. The power wires from the vehicle were just left hanging there.The entire operation felt sketchy and not customer focused. Do not recommend. Will not return.
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October 2022 by Laurie Casey
My car looks neww again! Ricky and his team were all friendly and helpful. Made getting my car repaired an easy experience.Services: Painting
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August 2022 by Annie Lord
I could not recommend this business more. Ricky and his team took fantastic care of my car with a spotless repair, went above and beyond to fix something else no charge, worked me into their schedule promptly, completed the work faster than quoted, communicated frequently and effectively, cleaned my car inside and out when finished, and even handled helping me get and return my rental car. As someone with minimal car knowledge/experience, trying to find a body shop that isn't going to try to upsell you or get away with shady business can be difficult; but from the minute I began the process with CB, they were kind, professional, open and honest with me. Their prices were fair compared to other quotes I received. I felt as though they genuinely cared about my car and business which is a priceless experience!Services: Painting
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June 2022 by Laura W.
I recently had to have repairs to my Jeep Cherokee from an accident and somewhat randomly chose CB Collision due to proximity..... and I cannot tell you how pleased I was with this business and experience over all. Ricky and his team are consummate professionals and made the process absolutely seamless, provided excellent communication and exceptional body work. HIGHLY Recommend !!
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May 2022 by Joey Mason
This is the 2nd Auto I have had repaired at C B Collision. Their work is stellar.Chad, Kevin & their staff are courteous &Helpful.My car looks beautiful.They sent me updates.This is the only body shop I will use.Service: Body & Trim
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April 2022 by Aja Dowlen
Keith has excellent customer service and even did more work than was expected of him on my car! After getting many quotes, this place was by far the cheapest. My car looked brand new when I went to pick it up and I got it back the same day! 10/10 recommend!Services: Painting
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April 2022 by Kenyell C.
Avoid this place! Where should I start? I was in an accident (duh lol) so my insurance (State Farm also trash) told me to pick from a list of their select service places, okay cool! I look at the places in my area under the State Farm list and CB Collision was one of the top ones in my area (at the time 2019). I called, informed them of the issue, got an appointment and took my car there for repairs. Dropped my car off and spoke with Rick Connolly, spoke to him in-depth about the accident and the issues I noticed since (Minor body damage, AC not working, shaking at all speeds and ER brake making a grinding noise and not properly engaging (was stuck for an extended time after impact). When I picked my car up, I noticed there was several of the body repairs that were not completed to my liking (fender not secured, could see space, paint/ holes and scratches not repaired, ER Brake and shaking not addressed). Mr. Connolly informed me that he fixed all he could per my insurance guidelines. Therefore, I contacted State Farm, informed them I was unhappy with the work and still experiencing issues. They sent out an adjuster who informed me that not only were my complaints valid but the adjuster informed me that CB Collision ruined my paint job (created swirls on the hood and sides). I was then informed that I could either take my car back to CB collision or choose a second service provider. Of course, after all of the issues I experienced with my car I decided to try another body shop. (Are you invested my this story??? Hmm?? Well go to Gerber Collision, Smryna, TN... It gets better?) Anywho, now in April 2022, I'm finding that my vehicle has sub frame damage all because the people here failed to even bother to look. Can they tell me the effects of prolonged sub frame damage? Smh! i trusted the reviews too. But this experience tells me otherwise!
