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January 2024 by Maddix Holland
Not only did we have horrible experience with another Budget 10 minutes prior, we called the company and they ensured they were open in the following location. We drove to the location after having a reservation and lights were off. I can’t even explain the amount of issues the company had caused, all I can say is wouldn’t recommend!
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December 2023 by Lester Paul
No one speaks English at Miami Airport. Car has over 60,000 miles and smelled someone smoked in it. No one was able to help me with drop off. After drop off Budget charged my credit card for a extra $ 151. No one said anything about the charge. Not the way to do business.
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November 2023 by Victor Cunningham
Very fast and quick service. Put me in a vehicle in no time. Their car selections are nice. Great prices as well.
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October 2023 by Tina Miles
Always have great quality efficient cars. I love this rental car place. Customer service is top notch.
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September 2023 by Roark Perry
Average car rental. Price was descent. They usually advertise better than what they actually rent. For instance, on this trip, we rented a small SUV advertised as RAV4 or similar. But they have the corolla crossover instead. If you're familiar with both, they are not very similar other than size. The RAV is a decent vehicle where the corolla was a stepped down basic version with manual controls. And it rides terrible. The steering was awful, and my wife and I got car sick. Absolutely terrible car.
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August 2023 by R Berner
Outstanding service. Team was courteous, efficient and friendly. Helped 3 customers super quick and everyone happy. Resolved a number of issues including the type of car I requested not being available. To be honest, one of my best rental experiences in a very long time. Highly recommended. Front desk staff attitude makes all the difference
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August 2023 by Christopher Pacheco
I made a reservation at Budget on Church Street in Nashville for a Toyota Rav4 or a similar vehicle well in advance. Excited for my trip and activities planned, I arrived early, anticipating a smooth process. To my surprise, I was informed that my reserved vehicle hadn't arrived. I was assured a call once it came in, but after no communication post my scheduled pick-up time, I decided to visit the location again.Unfortunately, the situation didn't get better. There was no Rav4 available and I was offered unsuitable alternatives like a sedan or minivan. It reached a point where the solution given was driving to the airport to exchange a temporary vehicle for my reserved Rav4. This ordeal not only wasted over 90 minutes of my day, but it also made me miss a booked and paid-for activity at the Lost Sea Tour - a highlight I was genuinely looking forward to.On the bright side, the vehicle, once I had it, was new and in top condition. The drop-off procedure was seamless and swift. While I appreciate the quality of the vehicle and the quick return process, the initial inconvenience and the missed tour due to the delays significantly marred my overall experience.
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August 2023 by Millad Ghane
Please be careful with them. They have many hidden fees that don’t make sense to me. They charged me $40 because I planned to drop the car at the airport!
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August 2023 by Nicki M.
Always check your receipt. Budget tried to scam me into paying an extra day. They stated I checked the vehicle in 3h late when, in fact, I checked it in two hours earlier. I know this because I photographed the vehicle prior to leaving the airport parking lot and then, again, upon return. My photos are date and time stamped. I also have the receipt from Parking Spot where my own vehicle was parked and a Publix receipt that puts me there prior to the rental return time. I called fraud and am getting my money back. I will never use them again.
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July 2023 by Jose Rodriguez
During my trip to Nashville, I decided to rent a car thru Budget, they were professional, friendly and fast, i got a free upgrade from compact to mid size SUV, they worked with my schedule as i needed to drop off the car at airport, everything was smooth process. Would definitely recommend and use them again on my next rental
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July 2023 by Sally Chan
I usually don't write review but got to say it is the best car rental experience I ever had.The vehicles are very nice and the one I received had exceed my expectation! Rate is great and the process is quick and completely painless. Highly recommended.
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July 2023 by Cathina Smith
While the car was a nice car It took almost 2 hours to receive the car. After waiting that long and having come off of a two hour flight I needed to use the restroom. The counter person refused me the restroom. After a very strong protest he finally let me use the facilities. Needles to say I will never again rent a car from Budget
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May 2023 by Dan Maxwell
I rented a vehicle for a family trip and was pleased to find the vehicle was ready when I arrived and it only took a few minutes for checkout and I was on my way.
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May 2023 by Perla Antonio
Don't waste your money with Budget, I'm sorry I did. Poor customer service and the vehicle I was given had maintenance issues (out of alignment and bald tires).
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April 2023 by Dawn Hoff-Cowdery
Durban was great to work with! He was very professional, friendly, and willing to offer help quickly. It was a busy morning at the office when we went to pick up the car and he singlehandedly managed multiple check-ins in an efficient, yet not rushed, way. Thank you Durb and Budget for an excellent experience using your car rental services!
