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March 2024 by Stacey Poulsen
Shoutout to Shelley! She was so helpful! I’ve been shopping for the perfect pair of boots ever since my dad died in 2019… to replace the sweetest pair of two-tone boots he bought me way back when I was a kid back in 1970-something. I found a great pair of distressed Idyllwinds that I can’t stop admiring. Thanks, Shelley! You’re a real gem! I got me some great boots… can’t wait to get back to Alaska to polish them!!
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February 2024 by Debbie Sutherland
Stopped by the Opry Mills location and all the sales staff was so helpful especially Todd. My nine year old grandson wanted a Jason Aldean cowboy hat for his upcoming birthday. He looks adorable in a cowboy hat.
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February 2024 by El Nach
I want to thank Shelly for being so helpful and nice. She made my shopping experience very pleasant and easy.
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February 2024 by Vincent Block
Shelly was very helpful for me and my friends!!!! Highly recommend!!!!
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February 2024 by Sherman Jones
We were traveling and stopped at the boot barn bought one pair got two pairs free very good customer service.
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December 2023 by bryan fairbanks
Shelly was extremely helpful in the purchase of our first set of boots! So much so, we bought two pair! Thank you Shelly @ Opry Mills location!
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November 2023 by Dan Burman
I was looking for boots and “Meech” the manager was putting boots on the top shelf and helped me TREMENDOUSLY! Afterwards he even came up to me when I was in line to pay. He cleaned them even nicer. Opry Mills Mall. “10 Stars” to Meech and thanks for being my “Person of our Nashville experience “. He doesn’t win anything, but we won, just by meeting him. Thanks Meech, dan b
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October 2023 by Alexis McCoy
Just came in and received exceptional service from Meech. He helped my mom pick out her first ever cowboys boots. She was thrilled! He was attentive and gave advice on how to break the boots in and ways to wear them. Stop in and ask for Meech!
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August 2023 by Tammy Stanfield
The boots are a little pricey. Very crowded in store. They do have really nice boots. No sales or deals while we were there.
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August 2023 by Shaun Qureshi
Mitch is amazing! I brought my Justin Moore black felt cowboy hat that got bent up, and covered in dog hair in my move to nashville. It cost nothing, just left my hat for 24hours. Came in today and the hat looks better than it did when I bought it. Will always shop at Boot Barn Opry Mills!
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July 2023 by Zully E Contreras Correa
I came here looking for a cowboy hat for my husband. I need to highlight the great customer service from Ivan Ayala. He was very patient and made sure we got what we wanted! He was amazing!
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July 2023 by Robert G.
Not sure what kind of experience other reviewers have experienced but I recently experienced some great customer service, more recently from Ysa (hope I spelled her name right). Brought mom over to the Opry Mills mall and we popped into the Boot Barn where I saw a Jason Aldean hat I absolutely loved. Ysa went above and beyond and literally went through each hat, one by one until she found my size. Now that's customer service at best! Not even Nordstrom would do that. Sadly, they did not have my size but I still walked out with some Dan Post boots which I absolutely love. Stacy- Lynn was our cashier and she was so friendly. Best experience I've ever had at a Boot Barn. The downtown location is kind of a mess given the location and clientele but Opry Mills is a solid choice!
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May 2023 by Michelle Cascio
Kori is the best. A big help picking out boots for our family
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April 2023 by Jeremy Thompson
For a boot store, they didn't have that many boots. I was very underwhelmed by their selection. However their prices weren't too terrible. You could get a nice pair of boots for ~$180
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April 2023 by Molly Hunt
Refused to allow an exchange for unworn boots with tags still attached for a smaller size because the staff "felt" like they had been worn.