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October 2023 by brian wilkinson (baw8324)
Friendly staff and car ran great
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August 2023 by Benjamin Reese
I used Atlas several times this summer to provide transportation for field trips. It was a great experience. The staff was helpful, the process was easy, and all the vehicles worked great. I will definitely be using them again.
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August 2023 by Daryn Johnson
Tried to charge a $500 cleaning fee for normal use; literally a few blades of grass on the floor and dirt smudges on the entry step. Got the cheapest exterior only car wash and used wet napkins on the smudge. They then tried to charge for damages that the van was rented out with, so be sure you take copious interior and exterior photos. Sadly it's the only van rental near the airport.
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June 2023 by Gina B
Friendly staff. Have rented from here several years.
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February 2023 by K B.
so first, I will start by saying this place does finances on vehicles as well. so, I financed a vehicle through them. the first few days of having the vehicle, it cut off at a red light and would not start for about 5-10mins. called them concerning the matter and was told it could be the battery on the tracker. so I took it in for them to fix. a few weeks go by and, the passenger door falls off track. I'm guessing from opening and closing the door so much lol WHO KNOWS?! mind you, I was told the car had not been involved in any wrecks but, when I registered for insurance I was immediately advised otherwise. ok cool. so I contact the office advise them of the issue w the front passenger door, he tells me bring the car in he'll fix it but, I wasn't going to be put in a rental without paying & also still paying the car note while it's in their mechanics garage or whatever. I could not do that because I have children I have to get to and from school and also a job I had JUST STARTED THAT I DID NOT WANT TO LOSE! fast forward to October. 2 months of having the car and now it's chilly outside, THE FUCKING HEAT DOESNT WORK. Speak to owner about this matter also, it's still bring the car on we'll take a look at it. Ok, finally get the car in one day while paying my note and he says, " looks like somebody hit you and damaged the right side of the vehicle causing a leak car had already had issues and been wrecked on the right side prior to me getting the car but he wanted to blame me. Ok cool, again! fast forward a few months into spring, the car breaks down on me AGAIN! Stops in the middle of the road while I'm driving! I was able to get a Good Samaritan to trail me to the car lot since I was only about 5 mins away & they keep the car for about a week or so I say to fix the issue. I get the car back, they say they fixed the leak, did an oil change, etc. fast forward again to october 2022, the bullshit ass vehicle breaks down on me AGAIN IN THE MIDDLE OF THE STREET but, this time it doesn't start, no lights come on, no noise, NOTHING! They have it towed to their mechanic once more! Call me a week or so later saying the car could not be fixed due to a bad oil change, I could put 4K down to get another car from them & they would bill me for the balance of the damaged car after they get what they're going to get from an auction. Here we are, February of 2023 & they're suing me for repossession due to nonpayment on the same vehicle they said couldn't be fixed! this place is BULLSHIT AND I WOULDN'T ADVISE ANYONE TO RENT FROM RHEM UNDER NO CIRCUMSTANCES!
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December 2022 by Bernice Dotson-White
Very friendly and clean vehicle with reasonable prices.
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June 2022 by Tania Hunter
UNSAFE VEHICLES! DO NOT RENTRented a 15 passenger van for a church trip. I have rented plenty of vehicles from reputable companies. And I have never seen as ridiculous a contract as Atlas provides- “vehicle must be returned in ready to rent condition”, up to a “$500 fine if it is not vacuumed out”. Must provide contact information for 3 relatives. She printed out my insurance policy and called the insurance company as well to verify. Excessive!!Then approximate 10mins walk around inspection process.They have all of these restrictive policies that are aimed at decreasing their expenses, but care less about customers safety. They expect the renters of these vehicles to get their vehicles ready for the next customers so that they don’t have to hire someone to inspect the vehicles.We only rented from this place because there were no 15 passenger vans available from a reputable place. We had small children and a handicap person.The first van we got in- the gear shift did not work!!- why did they not possible know this?!We were suspicious. But they apologized and acted as if this was an unusual situation. We were given another vehicle and we had to take off early the next morning on Saturday.Three seat belts didn’t work, air vent were falling out. Seal around the door was falling out. Seats were worn and the cruise control was lagging.We “jimmy rigged” the seat belt in the front seat so that we could go.We returned the vehicle and informed them of all the problems and how disappointed and unsafe the vehicle was. They offered 10% off our next rental. Next rental! Never again. We asked to receive a call from Laney(owner/manager). Instead received a call from a lady who aggressively insisted that she was just going to give us 10% off of this rental. That’s all she was going to do. They do not care about safety of their customers. They only care about reducing the bottom line and maximizing their business.
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June 2022 by L Coffman
Fast rental service! Atlas team was great and truly made our trip a stress-free experience! We will definitely cone back for our next trip transportation needs!
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April 2022 by Michael Clendening
They are the nicest bunch of people you could ever want to do business with. The owner puts his customers first and always deliverers.
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February 2022 by Brandon R.
I don't know what all the complaints are about. These people were actually pretty nice to me and my girlfriend. They are the only place in Nashville that actually had a car available. And it was the cheapest place I could find. Got my car and the tires were already rotated and the oil was changed. Car ran good with no issues.
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January 2022 by Russell Acklin
Got some vans for a road trip,and the staff was outstanding!
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December 2021 by Chris Wallace
I would not recommend Atlas as a place to rent your vehicles. Laura rented me a small Hyundai with dents on the car, bad tires and cigarette holes in the seats. Even worse, I told her about the bad tires and by that same afternoon I returned the car, they had rented it again without even checking the tires. I asked if they were comfortable renting a vehicle with the issues I described and she noted they do it all the time. Never again will I rent from this company.
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November 2021 by Rebecca Elliott
We broke down near by, the entire staff and owner did everything possible to get us in a car and on our way. The very best experience in a very stressful situation!! These folks were completely amazing to us even though we weren’t from there. This is the place to go.
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September 2021 by Brock Smith
I am not a person who ever leaves negative reviews, so the fact that I am doing so right now speaks volumes.I strongly urge not renting from Atlas. They charged me around $400 per day for a van with nearly 160,000 miles on it. We ended up having to bring the first van back because the AC stopped working one day into our trip, to get a second van. To say that both vehicles were filthy is an understatement - stains all over the seats, nothing had been wiped down - unpleasant odors, including the smoke smell. I asked to just cancel my reservation, as my experience was much less than pleasant - they 100% refused to allow me to cancel. Had this been a new van with minimal miles on it (like every other car rental place out there would have provided), the AC would not have stopped working, as it would have been new. TO charge that kind of money per day for a van with that many miles on it is nothing short of highway robbery. But I was willing to pay the price, based on the assumption that I was getting a newer, well maintained van. That was not the case.Even though the policy states that smoking is not allowed, both of the vans that we had had absolutely been smoked in.
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September 2021 by Marvin Knowles
Nice car's And van
