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October 2023 by Thomas O'Brien
The rules on what they will and will not notarize are vague. Had to go to UPS instead
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December 2022 by Angela Hodge
I like that I can go in and come right out everytime I go there
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December 2022 by Trey Nicholson
Amazingly helpful and professional. Curious and eager to help. They always go above and beyond!
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September 2022 by Sam E
Had to close my account. Been banking with them for 4 years. The absolute worst customer service!!!!!!
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July 2022 by Jeff D
I went to the Hermitage branch twice. Once on Saturday and the other today which is Monday. Both times the machine outside wasn't open when it said it was. Luckily I had no issues with Donlsen branch ATM.
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July 2022 by Lukas Karmuza
I cannot praise Rhea Owens and Adriane Thompson enough for the help they gave me at this ascend branch. I was in the process of taking out an auto loan online and through a loan officer on the phone for a private sale but it was taking days. I had booked a flight to pick up my vehicle, but as the day of the flight was approaching I was still without the funds. Sure enough the day I needed the loan, I still didn’t have it and my remote loan officer wasn’t much help. I did what I should have done much sooner, and went to my local branch, In very little time to work with, these two ladies worked their hardest to get all of the remaining documents sent and processed and even negotiated with the underwriters to get me what I needed. They went so far above and beyond, and spent their entire day making this possible for me. They quite literally saved the day and I recommend that anyone who needs their finances in good hands, to head their way. They deserve a raise!
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July 2020 by Tenesha Wescott
It’s a good bank but right now when the people are in need of help and support they still charge accounts. Saddest thing that people are this greedy. No souls.
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April 2020 by Kelly Thompson
I've been a member of Ascend since 2006 and I've gotten to see all the technological advances within the company. They have a great app, I enjoy the drive-up tellers (usually), but as a company, you shouldn't lose the human aspect in all those technological advances. Example...this location has one drive up teller service. At peak times (lunch and end of day because that's usually when I can get off of work to go), the line can get long. And even when you've waited to get to the teller service, you still have to touch the screen and STILL WAIT for someone to be available...So i tried going inside. There were 4 employees available and they were chatting it up when I came inside. I told them that I needed to do a check deposit, but also felt like I needed assistance from someone since I did a legal first and last name change. They sent me to a machine that was inside and I had to wait...again for a customer service rep to be available to make my deposit. Again, there 4 employees available and they were not helping any other customers. As a matter of fact, they were just hanging out one person's office and having non-work conversations.They could've really expedited the process for me and make things quick and easy, instead, they sent me to a machine and let the people inside the magic box do the work for them. Human aspect...totally gone.
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July 2019 by Kelly Kaanjanabout
I've been a member of Ascend since 2006 and I've gotten to see all the technological advances within the company. They have a great app, I enjoy the drive-up tellers (usually), but as a company, you shouldn't lose the human aspect in all those technological advances. Example...this location has one drive up teller service. At peak times (lunch and end of day because that's usually when I can get off of work to go), the line can get long. And even when you've waited to get to the teller service, you still have to touch the screen and STILL WAIT for someone to be available...So i tried going inside. There were 4 employees available and they were chatting it up when I came inside. I told them that I needed to do a check deposit, but also felt like I needed assistance from someone since I did a legal first and last name change. They sent me to a machine that was inside and I had to wait...again for a customer service rep to be available to make my deposit. Again, there 4 employees available and they were not helping any other customers. As a matter of fact, they were just hanging out one person's office and having non-work conversations.
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July 2019 by Kelly K.
I've been a member of Ascend since 2006 and I've gotten to see all the technological advances within the company. They have a great app, I enjoy the drive-up tellers (usually), but as a company, you shouldn't lose the human aspect in all those technological advances. Example...this location has one drive up teller service. At peak times (lunch and end of day because that's usually when I can get off of work to go), the line can get long. And even when you've waited to get to the teller service, you still have to touch the screen and STILL WAIT for someone to be available...For those who have never banked with ascend, their drive up machine is connected to a call center for someone to assist you, instead of just employees working at just that location...So i tried going inside for faster service. There were 4 employees available and they were chatting it up when I came inside. I told them that I needed to do a check deposit, but also felt like I needed assistance from someone since I did a legal first and last name change. They sent me to another machine that was located on the inside and I had to wait...again for a customer service rep to be available to make my deposit. Again, there 4 employees available and they were not helping any other customers. As a matter of fact, they were just hanging out one person's office and having non-work conversations. They could've really expedited the process for me and make things quick and easy, instead, they sent me to a machine and let the people inside the magic box do the work for them. Human aspect...totally gone.
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February 2019 by Saunda McKissack
Great Service. Representative was extremely knowledgeable.
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January 2019 by Adrian Pritchett
Compared to every other AscendFCU I've been in this one sucks the most
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August 2018 by Todd Davis
this location is a branch and needs a full service atm. I live in Hermitage and if I need to deposit cash after 7pm I have to drive to Mt. Juliet or Donelson to a full service atm. this is very inconvenient. for this reason alone I am considering moving my banking to another bank.
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July 2018 by Jason Leonard
Apparently they have a drive up service that opens at 7 AM. Really convenient for people who work 8am to 7pm. Unfortunately it doesn't work and no one is ever there Until 9:00 AM.
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March 2018 by Ron RiCE
I do not RECOMMEND this LOCATION!!!!! Customer Service was horrible. I would have expected a lot more since I've heard great things about the bank. So maybe it's the people working there. I went in there and the person that attended me had horrible CS skills NIKKI. She needs to learn how to treat people right. I highly recommend her changing her attitude if she treats customers like she treated me .!!!!! And this is coming from a person that has done CS for 13 years. That's is all.