Midas

Most Recent Comments

• January 2024 by Michelle Cranford
  Great service. Checked my car, no issues, no charge. I will go back for my regular maintenance services. So glad I found them!
• December 2023 by Isaac Hite
  Almost cost me my life. I brought my BMW in for an alignment. ($120) And they miss adjusted the coil overs so badly that the spring was just rattling around on the shock. There was No tension. When I took a turn, I almost ran into another car. I took it to my mechanic and he said it doesn’t even look like you got an alignment….
• November 2023 by Arroll Borden
  Great staff. Busy place, so make sure to make an appointment. Saw many walk-ins turned away or asked to make an appointment. But they did accommodate numerous smaller walk-in requests.
• September 2023 by Michelle Orenstein
  Friendly atmosphere, Work excellent slight wait but you won't be waiting long
• August 2023 by Neal Jones
  Can I rate below 1 star? This was truly a bad customer service experience.I looked online for deals on tires and found a set at Midas on sale. Midas also did alignments, so I filled out the order form and submitted. It said I should wait "30 business minutes" and the shop would give me a call confirming the appointment and order. The call never came so I went ahead and called myself figuring they were busy. We scheduled an appointment for about a week later for the referenced tires and an alignment.When I arrive for my appointment, they hadn't ordered my tires, but only had an alignment listed on my appointment. They took the appointment without ordering any tire after I ordered online and called to confirm.I asked about why my tires weren't there and they told me, "You should have called" (I did.) and that "we don't have time to look online and "the online shop often gives quotes on tires the shop can't get." Another comment that was made was, "we could probably have another staff member just doing online orders." Why have an online shop at all if you aren't going to use it?Of course, none of this was relevant in the moment as the customer, just excuses when an apology would have gone along way. They were able to order the tires, but it set me behind a day with my car and the inconvenience of my family dropping me off and picking me up. I choose to leave my car there, because they assured me that the tires would arrive in the morning and they will get them on quickly.I get a call later that day saying, "Your tires are here, you can bring your car!" I said, "Bring my car? YOU have my car, I left it and my keys." How did they not know they had my car?I get a call later saying, "You tires are on, your car is ready to pick up." When I ask about the alignment they said, "We couldn't do that, your car doesn't fit correctly on our lifts. The alignment was a major part of the appointment. Why wouldn't they call me and tell me they were having an issue before asking me to pick it up? The alignment was still on the order form when I arrived to pick up the car, they told me they were taking it off. Were they not going to say anything?I am not usually the one to care about minor hiccups or misunderstandings, but the barrage of negligence for merely buying tires and an alignment was absurd. You may want to avoid.Service: Tires
• August 2023 by jennifer jean
  Do not recommend! They are expensive and when I picked up my car from a rear brake job which cost me $528, I did not notice until a few days later they had left off one of the lug nuts, on the rear left wheel!! It is dangerous to drive your car without all the lug nuts as it shifts the even balance of pressure on the wheel.I called them and the Service Manager John said, well you still have four lug nuts so it should be ok. What?!! He told me they did not have a single lug nut at their store. He had to order one. He told me he would call me back. I asked to speak to the Store Manager Keith Bolduc, was told he was not there and he would call me back. he never did.I was finally able to get the lug nut replaced.Really poor service at this place. And potentially dangerous if I had not noticed the missing lug nut myself, and had kept driving my car without it!
• August 2023 by Neal J.
  Can I rate below 1 star? This was truly a bad customer service experience.I looked online for deals on tires and found a set at Midas on sale. Midas also did alignments, so I filled out the order form and submitted. It said I should wait "30 business minutes" and the shop would give me a call confirming the appointment and order. The call never came so I went ahead and called myself figuring they were busy. We scheduled an appointment for about a week later for the referenced tires and an alignment.When I arrive for my appointment, they hadn't ordered my tires, but only had an alignment listed on my appointment. They took the appointment without ordering any tire after I ordered online and called to confirm.I asked about why my tires weren't there and they told me, "You should have called" (I did.) and that "we don't have time to look online and "the online shop often gives quotes on tires the shop can't get." Another comment that was made was, "we could probably have another staff member just doing online orders." Why have an online shop at all if you aren't going to use it?Of course, none of this was relevant in the moment as the customer, just excuses when an apology would have gone along way. They were able to order the tires, but it set me behind a day with my car and the inconvenience of my family dropping me off and picking me up. I choose to leave my car there, because they assured me that the tires would arrive in the morning and they will get them on quickly.I get a call later that day saying, "Your tires are here, you can bring your car!" I said, "Bring my car? YOU have my car, I left it and my keys." How did they not know they had my car?I get a call later saying, "You tires are on, your car is ready to pick up." When I ask about the alignment they said, "We couldn't do that, your car doesn't fit correctly on our lifts. The alignment was a major part of the appointment. Why wouldn't they call me and tell me they were having an issue before asking me to pick it up? The alignment was still on the order form when I arrived to pick up the car, they told me they were taking it off. Were they not going to say anything?I am not usually the one to care about minor hiccups or misunderstandings, but the barrage of negligence for merely buying tires and an alignment was absurd. You may want to avoid.
• July 2023 by FAITH MZCHARMYNNE READUS
  They employees serviced my vehicle in a timely fashion
• June 2023 by Erin P.
  I have had a lot of work one on my car at this specific Midas, not just brakes, but regular maintenance. I have spent plenty on the services here. I went in, in March because my car was making a creaking noise and my front brake pads were replaced and rotors resurfaced as the assessment to this original problem. The car never stopped making that noise and got far worse, but as a busy person, who has to arrange time off work and rides to get car repairs- I didn't call back again to address the noise because I didn't have time. But then I got a flat tire. Which, when I called on a Thursday to get my tire repaired, they told me that they couldn't get me in until the following Tuesday. Which, put me in the position to need to try another shop since I couldn't have no transportation for that long. I took it to another shop, who fixed my tire but also let me know that my back brakes/rotors were shot- as well as the front brake pads and rotors needed resurfacing again (after I had just had them done in March at this 100 Midas). I asked the other shop if this was normal and if they thought that the brakes were in fact responsible for the squeaking still. They said that it wasn't normal but yes they did think this was the issue with the terrible noise still. I told the other shop that I wanted to take this repair back to the 100 Midas shop to let them help me make right on this since these brakes and labor should have been still under warranty, let them make right on it. When I called in, they did get me right in. But when they called for the assessment, they simply told me the front rotors needed to be replaced, that the pads were fine and that it would be $475. When I tried to engage in conversation to let them know that this didn't seem normal and it was assessed that the brake pads are low too, the sales associate said "well we can probably warranty those if ya want but its not necessary." When I mentioned that I had just had brought them in, and it seemed expensive considering I had just had them done three months go. I was met with a patronizing response that compared me to the sales associate's wife "my wife rides these real hard and is sometimes back in within 6 months." And never heard, that the squealing in my brakes had never gone away the first to consider perhaps there is another explanation or their repair wasn't great. When I asked what could be done for me, he was adamant nothing else could be done to help me out. I said that I'd pick up the car without the repair being made. When I picked it up, I was patronized again with the sales person saying to me "I'm sorry to have to give you bad news." To which I replied "I am picking up my car because I haven't been done right by." He let me walk out without asking me anything else or engaging me further. I took it the other garage. When they heard what happened- THEY were willing to comp labor to replace those rotors at cost and replaced my brake pads under warranty WITHOUT being asked to do so. They did right by me and stood by the work that wasn't even their problem to begin with to make it right. They saved me over $200 without patronizing me, and have won my future business. Oh. And my car no longer makes that terrible noise by the way.Moreso- they showed me, that in fact, more could have been done them to help me and that this shop just weren't willing help me. I could hear that I needed new rotors, but I needed you to care that you just cost me a lot (time, money, peace of mind) when there were signs you potentially never fixed the problem to begin with...
• June 2023 by zina bauman
  Usually very friendly, good work. they’ve helped me out with tire pressure issues for free. recommend making an appointment!
• June 2023 by Chandler Thorn
  I set up an appointment online for an afternoon appointment and upon arrival I was told that that didn’t actually book an appointment and that their online system doesn’t work and I was supposed to call. That wasn’t the end of the world, I get it. So I had them order the parts I was going to need and I was told I could come in Saturday morning first thing at 7:30am since they do first come first serve. I arrived on Saturday at 7:31am and went to check in. The gentleman at the desk told me it would take 3 hours. 3 HOURS for an oil change. I thought he was joking at first because I was the second person in the shop. The gentleman was very cold and borderline rude his tone, as if I was inconveniencing him. I walked out and will not be returning. Take your business elsewhere and save yourself some time and headache.
• May 2023 by b scates
  Arrived with a working vehicle and asked for a quote on spark plugs. They promptly broke the distributor and told me it would be over $1200 for the vehicle to be able to startup again. No attempt to make it right, just told it was my problem to deal with. They offered to do the spark plugs for over $500 stating it still probably wouldn't start still. Never had an experience like this before, feel like I'm getting robbed.
• January 2023 by mary short
  Fine, on June 30, my 2020 Fusion—appointment, car in, car out. Thought this isgret— keeps me from having yo deal with Wyatt Johnson!Not so fine this past Thursday—appointment for my 2013 Mustang—told it would probably be 2 hours before my car could be taken in! and 4 hours to finish!The reason I schedule appointments is to keep from having someone else take me home and bring me back.Aside from not honoring my appt time, the attitude of the young man was certainly not customer friendly! The “older man” who helped me in June was very nice.In order to not say something I might regret later, I left.Stopped @ Lawson’s—got air and an appt for Wednesday, with an assurance that I’d be out within an hour or so!I won’t be going back to Midas—gave 2 stars for good service in June, and negative 3 for Dec. 23.Service: Oil change
• December 2022 by John Buckner
  I just had new Michelin tires installed, plus an oil change, radiator flush and signal lamp issue. These guys have a lot of volume to keep up with, and I think they did a great job. No one likes to pay for repairs to their vehicle and no one's perfect, but I will return.
• November 2022 by John Skowronski
  Have had trouble booking appointments, even when trying to schedule several days in advance. Scheduled an appointment last Sunday to have work done today(Thursday). The reply confirming the appointment said it could take a "couple of hours" which is fair enough. I dropped the car off before 9:30 AM, came back at 11 AM to check on the progress, and they told me they still had three cars ahead of me. According to my calculation, that means my car would be ready between 12:30 and 2 PM and I didn't want to wait in the lobby that long. That is a long time to get a leak fixed in my tire so I left and will get it fixed at Firestone tomorrow. I bought my Cooper tires at Belle Meade Midas last winter and have had a hard time scheduling appointments for tire rotation. In September I tried scheduling an appointment five days in advance and they told me they were all booked up. Went to a competitor and got same day service. So much for free rotation and service. Their work is fine, but it is harder to set up an appointment for tire service than it is to schedule hip replacement surgery. My advice; go somewhere else. They are plenty busy and don't need any more business. Unfortunately, I already bought my tires there.Service: Tires