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April 2024 by Zach A.
I would never buy anything from this retailer. They sell you an expensive and useless 5 year warranty that will not honor your policy. The warranty service company aka Uniters Insurance, will only allow you to submit a claim via an app you must download to submit a claim. Once in the app it takes you through a series of questions to report your claim. If you have more than one issue to report, they mislead you on asking about the incident date not allowing you to report one for EACH incident, then deny your claim if one is outside of 31 days of discovery date on technicality on clause within the policy. When you call them to discuss the conclusion of your claim, they will not assist but just refer you to file a dispute. My mother (73), not being technically savy, attempted to file a claim that ran into this issue. They have acted with unethical behavior and even though my mother's policy covers this within a 5 year period, the case that the issue is not reported within 30 days of discovery will result in them denying your claim. This is a policy she purchased for over $400.00 and it is completely useless policy that they have no intention of honoring because they will find a "loophole" to allow them to deny your claim. Very dissatisfied customer!! This was a purchase at the Madison Tennessee (Rivergate Area) American Signature store.
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December 2023 by GC Y.
Dining set partially delivered in June/July. Remaining items supposed to be delivered in September. Then it was delayed to October. In October the store stopped returning calls. Asked corporate office to start a return and issue a refund, which they agreed. Then the store manager called and refused to honor the return saying we'd had their items for too long. Refused to acknowledge it was the store's lack of communication. Absolute joke trying to work with this store. I recommend checking their BBB complaints too, this seems common practice for this store to charge people and then leave them hanging for months on end.
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October 2023 by Haley Sullivan
We had an extremely pleasant experience purchasing a new couch! Nancy was amazing to work with and we couldn’t have asked for a better experience overall. Jennifer was also lovely. 10/10 would recommend American Signature to anyone!
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October 2023 by Charlie DuBois
Excellent experience. Came in and picked out a couch, but then after delivery we realized it didn't work well in our area. Rhonda did an amazing job helping us get a suitable replacement picked out and ordered, and Jen helped finalize the transaction. Overall very friendly and professional.
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October 2023 by Brandon Miller
Kevin was great. I sent him a text probably after he was off and he responded immediately. Great to work with. Drove 45 min to buy the entertainment center we liked.
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October 2023 by Nick Ross
Shopped here many times and always had an amazing experience. I j just bought my first home, and furnished my complete home in 1 trip and it was a fast, easy and painless process. John Bass gave me the best customer service I could ask for. As someone that worked 15+ years in brick and mortar retail, this was a world class experience and I was extremely happy with the professionalism and attention my family and I received.
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October 2023 by Christine Krawchuk
I had a wonderful experience at American Signature Furniture. My sales rep. Rhonda was fabulous! She was not pushy, she was very knowledgeable and patient. I felt no pressure at all for her to get the sale. She wanted us to be sure we were happy with what we purchased. I would highly recommend American signature furniture, plus it’s good quality and affordable. Unfortunately, I have no pictures to show due to the fact that I am waiting for some other work to be done in order for me to have my furniture so it will be on hold for a while.
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October 2023 by Kristyn King
Robin assisted us and was amazing throughout the entire experience. She met us immediately at the door, was super helpful and made my buying experience a fun and positive one. When checking out, Jennifer the manager, checked in and ensured our experience was amazing. These two employees made our experience awesome and made me feel good and happy to spend my money there. I spent over $1,200 and felt good knowing that these two were a part of it. Everyone should have an employee like Robin!
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October 2023 by Amy Atkinson
Today we spent 5 hours shopping for multiple rooms with the sales agent Carla - and she was AMAZING!! She ran all over the store for us and also gave us time to shop and explore on our own!!This is the 4th time within 2 years that we have shopped and purchased from this location, and they have always been wonderful. I have also shopped online and gotten great deals on lamps and side tables and decor.Jennifer the manager was bubbly and kind too. Don’t pass up a chance to shop here and great quality furniture and great prices and professional non-pushy sales agents.
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September 2023 by Patty B.
We bought all three daughters entire apartments full of furniture here several years ago and also some for our house as well. Good furniture. My daughters still have the furniture and it's been at least 12 years.
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September 2023 by Mecca J.
Now I understand why the reviews were so bad. I just received a call stated the furniture that I ordered a week ago, that was set to be delivered 9/19, is now not all available. It's missing an arm and the piece won't be in until October 25th!!! What am I'm going to do with a missing arm? Total spend $10K - ridiculous. And it's apparently linked to the new system application they just launched. Shame on ASF for such a poor experience.
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August 2023 by Scotty Mo
Awesome experience!Tyler and Julius were great!Super helpful with an exchange that we needed to do.
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August 2023 by Caleb Cornett
Had a great experience shopping for couches and recliners! They have a great selection of furniture and I was impressed with the selection. The service was fantastic as well (shout out to Raven for all her help)! Would recommend!
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August 2023 by Ricardo Pargas
Wow, what an outstanding experience I had with John my salesperson and Xavier the delivery team from American Signature Furniture. From start to finish, they went above and beyond to ensure a seamless and enjoyable furniture shopping experience.Firstly, the John was incredibly knowledgeable and attentive. He patiently listened to my needs and preferences, providing valuable insights and suggestions to help me find the perfect pieces for my home. His friendly demeanor and professionalism made the entire process stress-free.When it came to the delivery, the team was equally impressive. They were punctual, efficient, and handled my furniture with the utmost care. They took the time to assemble everything properly, ensuring that each piece was in perfect condition before leaving. Their attention to detail truly exceeded my expectations.Not only did the salesman and delivery team showcase their expertise, but they also demonstrated a genuine passion for customer satisfaction. They made me feel valued as a customer and provided exceptional service throughout.I highly recommend John and Xavier at American Signature Furniture to anyone in search of top-notch furniture and a delightful shopping experience. Their dedication, creativity, and friendliness truly set them apart. Thank you for making my furniture purchase a memorable and enjoyable one!"Feel free to customize this review based on your personal experience and add any additional details that you think are important. I hope it helps!
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August 2023 by James Davidson
Shane did an amazing job and was very helpful in explaining all the details of our purchase. He is very personable!. Trich came through in the end with good pricing gave us a great deal! I highly recommend American signature furniture for all of your household furnishing needs.