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February 2024 by Michael Arnold
Everything takes a long time.
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February 2024 by crystal Leatherwood
Long wait to turn in equipment
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January 2024 by Craig Hain
Great staff and helpful.
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January 2024 by English Muffin
I hate giving bad reviews, and this is more towards Comcast than anything else, but come on...one employee helping customers? There's another employee that was walking around checking people in, but is not trusted to do much more than that apparently.I needed to purchase an accessory item in store, so as not to wait on shipping etc, and I can't just go to a counter and be helped with a relatively quick transaction. It's wild to me that we're in 2024 now, and a brick & mortar location can't handle a quick over-the-counter transaction. What a time to be alive.I tried to call ahead about it, and there's not even a store phone where you can talk to anyone either and double check their inventory. So you're screwed either way I suppose. Great job Comcast or Xfinity or whatever you are anymore.
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January 2024 by Tammy London
Great, prompt, courteous service! Could not have been more pleased!
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January 2024 by Brandy Woods
My remote went out and the guy at the counter said “I don’t have any… wait until tomorrow or you have to drive to Antioch(35 mins away)” and said there were no further options.I drove all the way to Antioch and the nice lady there said next time download the remote on your phone and save the trip! I wish she had served me in Murfreesboro!
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January 2024 by Lee Buzbee
Very busy, lots of people. A little bit of a wait.
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December 2023 by Michael W.
Make sure to make an appointment online before going into the store because even though you are physically there people with appointments are taken before you.
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December 2023 by Leigha Byars
If you’re not purchasing equipment or adding service, do not waste your time as I was told that this is their focus and how the reps get paid. They are great on purchasing new phones and lines but after that, customer service went out the window. I even overheard the reps talking about how they do not get paid to be “tech support”. I was told to call mobile customer service after waiting over an hour and being instructed by mobile support to visit the store to resolve my issue.
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November 2023 by Kristen Holmes
Absolutely ridiculous! All the employees are nice, but can't ever seem to solve my problems. The worst thing is that the manager Andrew could care less. Definitely working on reporting him to corporate.
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November 2023 by Maddie Conklin
I’m appalled at the service here. We canceled our whole account with Xfinity because of how assumptive and unprofessional these “employees” are. To be met with “we will handle this civilly” is not only offensive but down right rude. I honestly have never seen such piss poor service in my life!
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November 2023 by Wilson Chandler
Everyone was very helpful and friendly
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October 2023 by Atticus Hensley
If it doesn’t fit into an automated menu, just forget about it. The people are very nice, but corporate does not give them the authority to do much of anything helpful.
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October 2023 by Gene G.
I call Xfinty Moble to activate a replacement phone! I hate your automated service system and by the time I a representative I could have gotten more help by putting a straw up donkey's ass and got more information and help!
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October 2023 by Chelsey Hoss
We had made multiple attempts calling the Xfinity customer service and had a terrible experience with trying to get our internet installed. After 3 missed appointments and going without internet for over a week, I went to an actual Xfinity location.Daniel and another associate were very helpful in getting our issue solved. They were able to find me an earlier installation appointment time, and gave me all of our account information. It turns out during our move from IL to TN we had multiple account numbers, which was causing the issue. Daniel even gave me a business card, and I was able to text him regarding any questions or issues I had. As a small business owner, I always appreciate when people go above and beyond to help fix an issue that they themselves weren't responsible for.Now if I were to review the customer service experience through the company it would be terrible, but my experience at this store was great and I wanted to make sure I mentioned that. If you are tired of being on hold for 2 hours and being rerouted through an automated system, please go to this store instead to get it fixed. Thank you!