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June 2024 by Ashleigh Glaze
Usually xfinity’s service and their technicians are decent at best but not this time. I am so disappointed by xfinity for hiring someone who potentially lacks integrity on a day to day basis when handling customers. We were suppose to have a technician come out this past Wednesday from 10am to 12pm. What first went wrong was the tech never called , emailed or text they were on the way, than we got back to our house at 10:20 the technician was waiting for us stating he closed the ticket and that if we wanted our service hooked up he can come back after hours if we paid him cash. Not only did he charge our account but the fact that he stated we could pay him under the table for a service that was already free. Clearly this is not the first time the technician has told a customer they can give cash to hook up service after hours. This was incredibly shady and lacking any type of integrity.
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June 2024 by Troy Valdary
They were busy but we had a 20 minute wait time. Jerome helped me get an upgrade for my fiancés phone. He was very professional and kept looking for ways to help us stay in our budget.
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June 2024 by Dani J
Will never use Xfinity. Tried the at home set up, only to find out that I don’t have the wall port needed for the router. Xfinity then charged me for a whole month of Wi-Fi that I never even connected. Went to turn in the equipment before my 30 days was up, and was told I couldn’t get a refund for the service charge even though I never set it up or connected it! Not to mention the random charge overcharged my account so I was hit with a $40 overdraft fee that I won’t get back.
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June 2024 by Rose Vuong
We have to say Missy Thomlison was an incredible help!!⭐⭐⭐⭐⭐
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May 2024 by Zach Carr
Unfortunately didn’t get the names of any of the guys that helped me. The router went out last night, walked into the store with it in my hand. Bro asked me if I needed a new one. Right away, he scanned the old one and handed me a new one in a box. He got it linked to my account, and then proceeded to say “hey, let me lower your bill for you.” And then bro told me he’d be able to lower my bill by $60 a month on a new contract for a year. All of the gentleman working at this store on 5/26/24 deserve a raise and or pto. Thank you!
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May 2024 by Mike Cervantez
Always go here for your needs. Good people
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May 2024 by G S
Having to sit here for over an hour just to retun my equipment??? What is going on at Xfinity?? They are losing customers fast, this is my last time here !!
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May 2024 by Lakela Leath
Not only are prices outrageous, service sucks. Every since switched Internet provider, TV service has become terrible. I cant watch free apps(Pluto TV,Tubi,etc ) and says constantly that trouble connecting to Internet. Just because I don't have their Internet, I have to not be able to access TV usage. Bunch of ********.
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May 2024 by Ginger
For the volume manager Mel was doing a great job
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April 2024 by MariaG
Great service in total. The people is aso nice.
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April 2024 by tracy zocco
Missy Thomlison.... Was an incredible help!! Warm, friendly and informative. We had called "customer service" and rep actually hung up on us, so went to store. Missy walked me through everything, fixed issue and reviewed account and found way to save me some money!! Told her I was going to give great review, so here it is Missy!! Thank you again!!! ⭐⭐⭐⭐⭐
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April 2024 by Tristian Goad
Literally the worst customer service to ever exist. The chat is the least helpful component and the agents on the phone just say things that aren’t even true. Please reconsider using any of their services.
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April 2024 by Chester Drobinski
Great place. People are friendly & helpful
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April 2024 by Travis Brown
Great service.
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April 2024 by Keyana Johnson
Horrible place
