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February 2024 by Samantha Maas
Had a very bad experience with one of the sales people at this location yesterday. I was looking at lingerie for Valentine’s Day coming up when a sales worker walked up to me. I didn’t catch her name but she was older with dark hair. She seems to be very outgoing and loud, and was striking up conversations with any customers that would listen to her. So she starts talking about what I have in my hand and how cute the pieces are, but then out of no where says “omg are you expecting?” To which I reply “no…”. She continued to try to have a conversation with me, like my nail color, or the credit card she is trying to sell, but at this point I am so uncomfortable. I mean first off, I’m already a little self conscious about buying lingerie and now I have basically just been called fat. But also, what if I had experienced infancy loss or a miscarriage? And now pointing out that I look pregnant when I’m not? Just so inconsiderate of her…
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February 2024 by William G.
Walked in at 8:50....get immediately told they're closed. No "Can I help you?" or like we do at my work and let people know "Hey we close in 10 minutes so if you need anything please don't hesitate to ask."...Just "Hey we're closed, we're just letting people out."...She was very polite about it, so credit given where it's due at least. Your Google listings say you are open even as I type this review. I'm sure all the employees are nice and helpful and all that good stuff, but basically telling me to kick rocks when I walk in the door close to closing is pretty lame service. Store looked good and clean, employee was polite enough. Just had one question, that's all. Not this time though, empty handed and empty info'd.
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January 2024 by Tiffany Reviews
I haven't been inside an actual indoor Victoria's Secret for a bra purchase for several years, but let me tell you. Lee was absolutely fantastic. She helped me get fitted for the perfect fit and I walked away with two bras that are going to help me with alieving some muscle pain (because yes, this can happen if your girls aren't supported properly), but some of the prettiest little bras I've seen in a while. Now, they weren't the cheapest, but I knew going in that bras aren't.Thank you, Lee, for helping me today. I've already told three of my friends to come talk to you.
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January 2024 by Heather's crazy life
There was no one to talk to about merchandise. Walked around looking at the products for a while and only seen 1 employee, and that employee was in a conversion with a guy the whole time. I was interested in a few products but ended up leaving as there was no one there to help me. I will not be coming back to this store.
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January 2024 by Beverly Barrett
The customer service at VS are always eager to help us find something and more than patient with us when we have to be fitted for new bras.
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January 2024 by April Cain
Always have good selections, and my size - Large
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January 2024 by Rebecca Hillis
Went during Christmas. Kinda chaos and worker seemed bothered to have to help me . Uncomfortable feeling with security everywhere
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December 2023 by Jeff Reynolds
Fantastic location, great store layout, this location always has plenty of inventory, a helpful staff and exceptional management, Tiffany really goes above and beyond.
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December 2023 by Jerry Boardwine
Very friendly and extremely helpful great job love this place will be back thank you
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October 2023 by Cassidy Ryan
cashier that checked me out was incompetent, needed to place an order to have shipped to my house and she got my address wrong over 5 different times and ended up sending the completely wrong product to my house. tried to call and have the issue solved with a manager and felt like she was very rude and snappy.
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October 2023 by Jennifer del Villar
Staff was extremely friendly and welcoming. Always love shopping here
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October 2023 by Michele Mcclendon
Waited in line a long time only one register open and more than five people working at the time.
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September 2023 by Kerry Belcher
Staff was friendly and knowledgeable. Helped my spouse find exactly what she needed.
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September 2023 by Trish Potter
The worst shopping experience I have ever had. The staff was incredibly rude. They were closing early (5:30pm)due to Labor Day. I respect that, and I definitely understand closing early. About 30 min before 5:30 I try to walk in knowing I still had 30 minutes. Every single door is locked and I realize only one was unlocked when someone else walked in. So I go in through there. I am greeted (not really lol) by an employee flustered saying we are closing at 5:30. I nicely said yea I saw your signs, I’m just look for one thing. Employees are running around like a chicken with their head cut off, floundering trying to get all the customers out. One of the Staff (pretty sure was the manager) talking on her device saying I closed all the registers one is only open and to get all the customers checked out and out the door. Customers are looking at the manager confused as to why she is acting like that, and she responds “ I’m just trying to get my girls home.” Mam it just hit 5pm, your store is still open until then. Then she looks over and sees someone with a bag saying oh the door to leave is over here. Everywhere you walk a employee either stare at you or come up to you to say they are closing at 5:30. I had to tell them I’m just looking at a sweatshirt in the mirror since the fitting room was already closed because one was following me. Right when I said that to her, she pulls up her device and speaks into it, narrating exactly what I am doing to the staff. Never want to waste my money at somewhere where your are obviously not welcomed to be there. The store definitely needs a lesson in politeness and customer service cause they obviously weren’t trained.
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September 2023 by Megan Blanco
If I could give negative stars I would. Literally the rudest staff. It’s Labor Day and they are closing early, which I 100% understand. Every door had hand written notes says closing at 5:30/ALL the doors were locked except 1 which was the very last one. It was 5pm still 30 min till closing. The minute you walk in, you aren’t greeted, you are abruptly stopped from a staff member saying they are closing at 5:30 and basically get what you need and get out. Everyone is on their walkie talkies saying get all the customers rounded up and get them out. Everywhere you walk a staff asks, you know we close at 5:30? After the 5th time of someone coming up to me saying that exact phrase, I’ve had it. The manager there was rude and disrespectful pointing to every customer saying the door is right over here. Saying I’m just trying to get my girls home. I understand wanting to leave early and get home on a holiday but the way this was done was horrific. I felt like there was a fire in the building and all the staff was trying to escort everyone out. I will never step foot in there. That staff/manager signed up for the job which means working holidays occasionally. Even this review doesn’t sum up everything that went down. Every customer was dropping their items and were walking out cause of how unwelcoming the staff was. Thanks but that’s a no for me dog.
