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September 2024 by Katy McCauley
I didn’t know that much about the Sleep Number beds and Matthew was very helpful and explained the bed to me while letting me try one out!!
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August 2024 by Ursula Wright
Great customer service
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June 2024 by Vera H Alvarez
Had a great experience from beginning to end. Corey was so helpful in answering any questions we had when purchasing. He also went above and beyond to make sure everything went well on delivery which it did. Delivery went smooth and they also answered any questions I had when setting up.
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April 2024 by Blue Petersen
Mathew was our sleep number representative.I wish I could give him six stars! He was very patient, understanding and personable. I couldn’t have asked for a better Rep! Any and all questions we asked were addressed succinctly and thoroughly.Some questions we asked were very personal and he handled them diligently and professionally , by the time we purchased and left the store I was left with the lasting impression that he really cared about us getting our best sleep and not just trying to sell us something we didn’t need or want. If you’re stopping by the Sleep Number Store in Murfreesboro… I behoove you to ask for Mathew!!!
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April 2024 by George Nelson
I am giving this a 5 star rating because of the help of Corey and Matthew to resolve the problem of getting the mattress retaining rails for me. I started the order on 13 March 24 and finally received them today, 11 April 24. It seems to have been an IT error which was causing my order not to process, but Corey and Matthew kept digging and not giving up to get my order processed . They fit great and I am sure they will do their job. Again, Thank you to Corey and Matthew at the Murfreesboro Sleep Number Store.
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February 2024 by Glenn Liston
Our experience in the store was good, and went faster than we expected. Although, they needed more than one employee in the store.Our experience after delivery was surprising - the store says "contact customer service - we can't help you."
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February 2024 by Bo Ison
Matthew was our sales guy. He didn’t push the sale, let the product sale itself. I liked not having to deal with the stress of pushing back and he giving my wife and I time to process the information.
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February 2024 by Ali Greer
If I could give zero stars I would. We own a Sleep Number mattress and purchase all bedding accessories there as well. When it came time to get a new frame & headboard, we knew we wanted to buy from the Sleep Number furniture line. We had always had a great experience, so we didn't think this time would be any different.Nine weeks ago, we ordered our new bed. When it arrived three weeks ago, it was damaged and had missing parts. Things happen, so we reordered. But we still had missing parts upon the second delivery. This whole time we were told the bed would come with slats to accommodate the base with no legs. We were told to call customer service (can't do anything in store) to ask for this to be added and see if they would cover the $200 cost. That's not asking alot when you ordered a $3k bed. We were just called back today and told no that we could not be compensated for the additional parts. We asked for any discount at all since we have had so many issues. We were met with a lengthy hold and when the representative returned, we were told that the bed "may" come with these parts afterall.Needless to say, customer service is not helpful at all, they do not value your business and they don't even know their own products. So after waiting 9 weeks, we canceled our order entirely.Premium products should come with service to match.
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January 2024 by Jessica Calleja
Matthew was great, worked on getting the best discount, would 10/10 recommend
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January 2024 by Veronica Peters
Corey was very helpful. Patient and answered our questions. We ended up buying our new bed!
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December 2023 by Nely Meza
Excellent service
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November 2023 by Dawn Tucker
Went in to the store and had a wonderful experience bought a new bed with new pillows, sheets, everything coming close to 8 grand! The delivery was set up for about a week an a half out. We were excited to try it out. As it got closer to the delivery date the text messages gave us a time frame and told us it would be smaller as it got closer. We'll that never happened. Here it is the day of delivery heard nothing from them and my husband has missed 4 hours of work to be here to wait. After almost 3 hours he finally called the store to see if there was any updates as to where our purchase was. We were then told it would be another 30-40 mins before they would get here. The delivery guys show up, looks at where it was going, walks outside, comes back in looks at the spot again, walks back out grabs his partner, comes back in and tells my husband we need to reschedule. They were here for literally 10 mins MAYBE! And my husband asks why and they said cuz this frame needs to be taken apart. My husband said ok I can do that while you get the bed out of the truck and they said unfortunately no you're going to have to reschedule. He said look yall never called us, I've missed 4 hours of work, you're here with my stuff this takes me 5 mins to take apart I want my stuff. They then told him that he was talking to them a certain type of way and they needed to go call their manager outside. My husband said ok ill start taking the frame apart. They walked out and got in the truck and took off WITH OUR STUFF! Called the store and was told unfortunately there's nothing they can do since it's a 3rd party delivery service that basically we have to wait until they reschedule us. Currently in the process of canceling our entire order with customer service!
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October 2023 by Sandra Thomas
Matthew was terrific! Knowledgeable, professional, and nice.This is our 2nd Sleep Number bed purchase and we couldn't live well without it!! We have had the 1st one since 2008 or so!Highly recommend!!
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October 2023 by Shana Jennings
Very helpful staff
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October 2023 by Tj McClure
Very nice
