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February 2024 by BMB 21
Zianab is an amazing employee. She has marvelous customer service skills. She made my return so easy, peaceful and wonderful. I had never had spectacular customer service like this at Sam’s Club. Afterwards, I had a great shopping trip!
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February 2024 by Jon Fleet
Cashiers are either rude and slow or nice and slow. Same for the anti theft task force at the door.
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February 2024 by Mercedes S.
They never have enough baby milk, toilet paper on stock Sundays!! I'm paying a membership for nothing ?
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February 2024 by Kat Mangione
Shame on you Sam’s! A $500 order placed well in advance and we had to wait over 50 minutes from the time the order was supposed to be ready for it to be ready! After a 35 minute wait, a quick trip inside was met with unapologetic explanation that the associate had just started filling the order. Really? Aigh! An even quicker trip to the restroom indicated that it wasn’t just curbside pickup that was struggling. Yikes.
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December 2023 by Cheryl
Sams completely dropped the ball on a mattress I ordered. Worse was not being able to find out why or how to get resolution. Elaine at club 6501 spent 45 minutes with me getting answers on the phone. She went above and beyond and I left feeling heard. I understood what happened and why. Answers I tried myself many times to get. Thank you Elaine!
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November 2023 by Beth Dean
This review is specifically for the Diner. We came to the counter at 625. The Diner closes at 7. There was a line of 4 separate families in front of me. Each family was turned away because they wanted pizza, and they refused to make any more pizza. We had hurried to the Diner first, knowing the time restriction, so I shopped afterward. There were at least 10 other customers turned away while I waited in line to check out. Not sure why they refuse to make pizza. That's what they are known for and sought out for.
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November 2023 by Dana Sullivan
I love Sam’s!! Paying for gas with app has made my life so much easier. Also, the scan and go feature is amazing! No more waiting in line to check out.
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September 2023 by A L
As a warehouse-style market, this Sam's Club location should be familiar to those having visited other sites. Expansive in scope, many items are sold in bulk, although some specific items are sold individually. That said, there is not much variety within available selection but instead just a huge inventory. So, one should only expect to find basic items which aren't as extensive as what other typical markets will offer.Within the store, multiple major sections are present. Surrounding the market itself, a cafe, pharmacy, and automotive sections are available for customers. Throughout the store, it is common for free sample stands being set up, contrary to most other groceries in more recent years. A detail to mention is that, while shopping, there seems to be little store organization. However, this may be due to zero signage for aisles or even sections within the grocery area being present.When completing shopping, there are both checkout and self-checkout lanes. Items are not bagged in-store mor are provided, so be prepared to either bag items yourself at the vehicle or load them into a vehicle manually in some capacity. Upon exiting, the receipt and several purchased items selected at random to scan again not only to deter shoplifting but also to correct any potential scanning errors.Lastly, it is crucial to mention that Sam's Club is a store for subscribing members only, with different membership tiers available. Some items feel like a bargain, and others are simply priced on par with other stores, so determining whether a membership is worth the value is dependent on how much one shops.
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September 2023 by Teresa Liggett
Love this store! Something for everyone. Buy in bulk, or clothing. Fresh and frozen foods. Great choices
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September 2023 by Ronald Dyson
We shop at this store several times a week and usually purchase a couple of the delicious rotisserie chickens during those shopping trips. I'm not sure if this club changed the recipe for the rotisserie chickens, but the last few that I've purchased have had a very bland taste. I hope they go back to the original seasoning, they used to be the best. Other than that, we love this store.
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September 2023 by Fonya Scott
Love the produce at Sam's Club!! Golden Kiwi is my new summer time favorite.
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September 2023 by Evelyn Evelyn
Order Pick up is usually very good. Today's visit I had a super lady bring out my order, one item was not in acceptable condition and she promptly returned to the store & reappeared with a fresh item all with a smile. Her kind manner & big smile made my day a little nicer. I wish I remembered her name.She could teach the indoor staff about customer service... I find most of them to be Rude, Unhelpful, & Never Smile. It's like they HATE being there. Orientation should include this one simple lesson... "Sometimes all it takes is a smile." Even if you can't answer a question or give whatever help is being asked of you, if you kindly express that it goes a long way.
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July 2023 by alarecia
Sam’s Club in the Boro is our gas pit stop every Sunday morning. Great customer service, clean well stocked store, and fresh produce. If you have not tried the Pineapple Spears you’re missing out, grab them while you can.
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July 2023 by Jenny Massey
Those guys in tires worked their butts off today. Managed to get me in for 4 tires. We’re super busy and had the best customer experience. Thank you for all that you did!!!
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July 2023 by Jessica House- Ford
I ordered a half sheet cake for my birthday and it looked and tasted so good! I will definitely be getting a cake from y'all again!!
