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June 2024 by Eboni Bee
Jadyn & Elizabeth have been extremely helpful and very pleasant to work with.
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June 2024 by Cam H
Jim is amazing to work with. We had some issues with our mattress (not the fault of the store. We just didn't like it) and we had a damaged bed rail (again, not the store's fault) we were frustrated as it costs a lot of money for furniture and we had the mattress replaced and also they replaced the bed rails. The 2nd set we received for the bed rails also came damaged. It made us again, very frustrated as we needed our bed to work as we spent a LOT of money on these items. Jim did his best to make everything work out for us. We will definitely come back for our future furniture needs and will specifically ask for him. HE knows his stuff and is very friendly.
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June 2024 by Dan Bogle
Delivered as promised. Furniture was in good shape no obvious flaws. Set up went quickly with no issues. Delivery personnel were polite and move the furniture carefully.
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June 2024 by Dennis McMath
Great place to shop. Great prices and service . Wonderful sale person that knew her furniture.Jadyn was great.
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June 2024 by Ryan Blaire
Jadyn was very helpful
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June 2024 by Sarah Clayton
If you are looking for an unprofessional and disorganized company to purchase furniture from, this is the place. I initially worked with a helpful salesman who, within a week of my order, was no longer employed by the company. I had to call twice more to complete my purchase with another associate.
I was told the lead time was about four weeks, but we are now at week twelve. After they delivered half of my order, I discovered a hole in the cushion. The purchasing manager asked me to text photos to a specific number, which I did immediately. After a week without a response, I called back and was informed she never received my text. When I sent a follow-up, she claimed she missed the first message.
Two weeks later, I called for an update and was told the furniture had been delivered to the store the previous week. However, when I called to schedule delivery, the manager said they had not received my furniture. She then claimed no truck had arrived but would contact the manufacturer and call me back. That was three weeks ago.
In today's interaction, the manager claimed she had never spoken with me and hung up when I asked questions. When I called back, she asked where I was from, which is irrelevant to my inquiry about the furniture I paid for. She promised to call me back by 6 PM tonight with an update, but I am not optimistic.
If you value professionalism and timely service, I advise against purchasing from this company.
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May 2024 by Azia C
Got furniture piece delivered with stain, the company didn't come up with a resolution or call back. Disappointed that no one called me to resolve this
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May 2024 by Kyah Williams
Our new sectional just came today and we love it! Jim was very helpful with the whole buying process and we couldn’t be happier. Thank you so much!
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May 2024 by Samantha Morse
Jayden worked with us to get us the best price possible and ensure we got exactly what we wanted. Very pleased with our service
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May 2024 by Sarah Vlahakos
Jim was wonderful to work with! We got several pieces of furniture at a great price.
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May 2024 by Brian Wolfe
Thanks so much Jadyn !
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May 2024 by BlackPearl695
I have been trying to get resolution on my dining table and chairs for four months now. They don’t want to replace my damaged items because they said they are not covered under the premium elite warranty I purchased. I disagree. The wording makes it very clear to me that it is covered. I filed a claim with the BBB and now they won’t take my calls, return my messages or resolve my issue. I am disgusted at the way this has been handled and I will never do business here again nor will I advise anyone else to.
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May 2024 by Harmoni Vargo
Jadyn and Elizabeth were absolutely amazing. They were so patient and always so polite and understanding. Would recommend to anyone and everyone!
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April 2024 by John Fiermonte
Beware keep an eye out. We had a power reclining couch delivered and payed an extra $199 for set up. The head piece on one of the recliners didn't work. They ordered a new recliner piece. 5 weeks later they came back with the piece but it wasn't needed. The first moving crew had the wires plugged in wrong. It works now.
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April 2024 by Don Klopfenstein
The sales person was very helpful and professional. I will recommend Price Point Furniture.
