February 2022 by Katelyn F
We started our refinance in April. Long story short, after being strung along, lied to, and given false hope, come July we were told it was not going to work. 3 months of being told we are fine, everything is good, just moving slow, only to be told we can't refinance! We were even told not to pay our June mortgage because we were going to close, come to find out the person we were working with(Jay W.), was wrong once again, and we ended up having to pay WITH a late fee. Our loan was apparently suspended for 3 weeks and at no point were we told, we just kept getting lied to that we were moving forward and "waiting on underwriting". We had to resubmit documents multiple times because they kept getting "misplaced" or said they were never received, even though I had the email proof. The whole process was a joke and and probably one of the most frustrating things I've ever dealt with. This is our third home and I have NEVER dealt with such an incompetent group of people. I would not recommend this company to anyone.
